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Hana Japanese Restaurant

1381 London Road, Sarnia, Ontario, Canada
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Ranked #29 of 175 Restaurants in Sarnia
Cuisines: Japanese
Dining options: Reservations, Late Night
Description: My wife and I had lunch here yesterday (August 9, 2011). The restaurant opened on July 29th at the old Pepper Jack’s / Kelsey’s location. We enjoyed our meal. The cost, excluding trip, was $32.95 for the two of us. Japanese restaurants seem to be a little on the pricey side so this amount was not unexpected. On this particular day they were having problems with their credit/debit card system, and it was a “cash-only” operation. Patrons were directed to a cash machine at a nearby bank in the same plaza. The lunch clientele seemed mostly drawn from the casually dressed vacation crowd on this day. The restaurant advertises itself as “all you can eat”, but it is not buffet style. When we sat down we had to fill out an order form using the menu as a guide and the dishes were then brought to our table. That arrangement might be a problem to diners unfamiliar with Japanese food. How do you know what to try without seeing what was on offer? We filled out our order form, trying to judge how much food to ask for. We eventually placed a second order – just for dessert and there was no delay in having the additional food delivered. But with this kind of ordering system the waitress will likely make 5 to 10 trips to your table. When they get busy, I wonder if there will be delays? We experienced none however. Everything we ordered was very fresh and tasty and we enjoyed each and every dish. I guess here in the West we expect our waitresses to have a smile on their faces and generally give the impression that they enjoy their work and appreciate us being there. At Hanas, the waitresses seem to be mostly Chinese girls, and they show very little personality with the customers. To be fair, one or two did respond with a smile to other diner’s friendly remarks, but our waitress was blank-faced throughout. That needs improving. The décor is really nice and the washrooms are spacious and high class. I hope this restaurant is a success here in Sarnia and we will have another permanent outlet for Japanese food. They just need to get the waitresses to learn how to smile as they deliver really tasty food.
Restaurant details
Dining options: Reservations, Late Night
Description: My wife and I had lunch here yesterday (August 9, 2011). The restaurant opened on July 29th at the old Pepper Jack’s / Kelsey’s location. We enjoyed our meal. The cost, excluding trip, was $32.95 for the two of us. Japanese restaurants seem to be a little on the pricey side so this amount was not unexpected. On this particular day they were having problems with their credit/debit card system, and it was a “cash-only” operation. Patrons were directed to a cash machine at a nearby bank in the same plaza. The lunch clientele seemed mostly drawn from the casually dressed vacation crowd on this day. The restaurant advertises itself as “all you can eat”, but it is not buffet style. When we sat down we had to fill out an order form using the menu as a guide and the dishes were then brought to our table. That arrangement might be a problem to diners unfamiliar with Japanese food. How do you know what to try without seeing what was on offer? We filled out our order form, trying to judge how much food to ask for. We eventually placed a second order – just for dessert and there was no delay in having the additional food delivered. But with this kind of ordering system the waitress will likely make 5 to 10 trips to your table. When they get busy, I wonder if there will be delays? We experienced none however. Everything we ordered was very fresh and tasty and we enjoyed each and every dish. I guess here in the West we expect our waitresses to have a smile on their faces and generally give the impression that they enjoy their work and appreciate us being there. At Hanas, the waitresses seem to be mostly Chinese girls, and they show very little personality with the customers. To be fair, one or two did respond with a smile to other diner’s friendly remarks, but our waitress was blank-faced throughout. That needs improving. The décor is really nice and the washrooms are spacious and high class. I hope this restaurant is a success here in Sarnia and we will have another permanent outlet for Japanese food. They just need to get the waitresses to learn how to smile as they deliver really tasty food.
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79 reviews from our community

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    29
    23
    14
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Sarnia, Canada
2 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 13, 2014 NEW

I always enjoy my visit to Hanas . Except last night. Sept 12. My son and I arrived and were seated without a problem. Food was great as always but waitress never smiled once. It was not busy while we were there as we had an early dinner. We ordered our food and waited for our waitress to come back... More

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Sarnia, Canada
1 review
1 of 5 stars Reviewed July 27, 2014

Up until a couple of months ago, Hana was a great dining experience. Lately, the service is getting really bad ( especially at lunch ). Cleanliness is becoming an issue also. The tables and some of the plates have been dirty. If a table is set for 4 people, and only 2 dine, they leave the extra plates while they... More

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Plymouth, Mn
Reviewer
5 reviews 5 reviews
4 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2014

This was my first experience at a dedicated Sushi and Sashimi restaurant. All said, i thought the ambiance was fantastic, the food incredibly fresh and tasty and the service very attentive. At $21 Canadian, a superb value IMO. Our group dined 2 out of 6 evenings at Hana and found each night memorable.

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Strathroy, Canada
1 review
2 of 5 stars Reviewed May 21, 2014

We have visited this restaurant several times since their opening. In our experience, the service has always been unfriendly (to the point of cold) but we have been willing to forego the lack of friendliness since we enjoyed the unique dining experience, variety and atmosphere. We considered this restaurant to be one of the nicer restaurants in the area to... More

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Stirling, United Kingdom
Top Contributor
65 reviews 65 reviews
24 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 23, 2014

Lovely sushi with loads of choice! Always a really nice atmosphere and as I said in the description you can't go wrong with all you can eat!

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Grand Bend, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 16, 2014

Went to this restaurant with friends.Service was slow and inadequit.Food was not hot when it finnaly came to table.This was my fourth time at this restaurant and might be my last time.There was food that we ordered that never came.When we left I told the hostess that we were not happy.

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Petrolia,ON
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

Great sushi with lots of choices. Quick but not with the feeling of being rushed. Loved it! Always a coupon with a discount!

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Sarnia, Canada
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2014

This is my most favorite place to go for lunch. For under $20, you can enjoy a variety of soup, salad, sushi, sashimi, noodle & rice dishes, meat & vegetable dishes. You never leave hungry, I usually leave in a state of total sushi euphoria. My sister & I call it "sushi coma". You swear to yourself, you will never... More

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Sarnia, Ontario
Senior Contributor
29 reviews 29 reviews
16 restaurant reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 15, 2014 via mobile

We love the seaweed salad. My husband has sushi and sushimi and the rolls. I prefer the tempura shrimp, sesame chicken and teriyaki salmon. There is lots for everyone. Order a few, see if you like it and then order more. Fun if there are a few people so you can share

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Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 11, 2014

My husband and I have been going to Hana one to three times per week since it's opening day... We loved it! The food was great and for the most part service was friendly despite the language barrier. In the last year unfortunately everything has been on the decline. Food is insistent. The quality, plating and sometimes even flavours have... More

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