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Hana Japanese Restaurant

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1381 London Road, Sarnia, Ontario, Canada
Website
Today
11:00 am - 10:30 pm
Open now
See all hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 10:30 pm
Dining options: Reservations, Late Night
Description: My wife and I had lunch here yesterday (August 9, 2011). The restaurant...
My wife and I had lunch here yesterday (August 9, 2011). The restaurant opened on July 29th at the old Pepper Jack’s / Kelsey’s location. We enjoyed our meal. The cost, excluding trip, was $32.95 for the two of us. Japanese restaurants seem to be a little on the pricey side so this amount was not unexpected. On this particular day they were having problems with their credit/debit card system, and it was a “cash-only” operation. Patrons were directed to a cash machine at a nearby bank in the same plaza. The lunch clientele seemed mostly drawn from the casually dressed vacation crowd on this day. The restaurant advertises itself as “all you can eat”, but it is not buffet style. When we sat down we had to fill out an order form using the menu as a guide and the dishes were then brought to our table. That arrangement might be a problem to diners unfamiliar with Japanese food. How do you know what to try without seeing what was on offer? We filled out our order form, trying to judge how much food to ask for. We eventually placed a second order – just for dessert and there was no delay in having the additional food delivered. But with this kind of ordering system the waitress will likely make 5 to 10 trips to your table. When they get busy, I wonder if there will be delays? We experienced none however. Everything we ordered was very fresh and tasty and we enjoyed each and every dish. I guess here in the West we expect our waitresses to have a smile on their faces and generally give the impression that they enjoy their work and appreciate us being there. At Hanas, the waitresses seem to be mostly Chinese girls, and they show very little personality with the customers. To be fair, one or two did respond with a smile to other diner’s friendly remarks, but our waitress was blank-faced throughout. That needs improving. The décor is really nice and the washrooms are spacious and high class. I hope this restaurant is a success here in Sarnia and we will have another permanent outlet for Japanese food. They just need to get the waitresses to learn how to smile as they deliver really tasty food.
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Good for:
Reservations
Late Night

TripAdvisor Reviewer Highlights

Read all 86 reviews
Visitor rating
  • 29
    Excellent
  • 26
    Very good
  • 17
    Average
  • 8
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Most recent review
a wonderful experience

Although my previous experiences with Japanese food weren't wonderful, I found the food absolutely delicious. The service for the food was quick, but if I wasn't with others who had been there before, I would have been confused how to order. The waiter was friendly, but didn't acknowledge us... read more

4 of 5 starsReviewed February 3, 2015
formerly-roy
,
Southern Ontario
Good for:
  • Reservations
  • Late Night
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86 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Any
English first
Southern Ontario
Contributor
12 reviews 12 reviews
7 restaurant reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

Although my previous experiences with Japanese food weren't wonderful, I found the food absolutely delicious. The service for the food was quick, but if I wasn't with others who had been there before, I would have been confused how to order. The waiter was friendly, but didn't acknowledge us well, and we were never asked if we'd like a refill... More 

Was this review helpful? Yes
Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
8 restaurant reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 8, 2015

Nice sushi place in the Sarnia area. The all you can eat option is nice. You order items individually and they are delivered to your table. The service was fast and the people were nice. The food was good, we will go back.

Was this review helpful? Yes
Top Contributor
95 reviews 95 reviews
66 restaurant reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 17, 2014

This place is kind of cool, but it has the lackluster all you can eat downside. The sashimi was ok.. But this place has some good rolls. The rice fell apart, the rolls were not always cut fully though, but yum. The hockey roll is a thing of beauty! It is east meets west fusion at its best. They have... More 

Was this review helpful? Yes
Top Contributor
65 reviews 65 reviews
50 restaurant reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 16, 2014

Sorry for the title, but Hana is different than most Sarnia restaurants. There arent that many higher end ethnic restaurants in town. Having said that, exterior is quite striking and the interior attractive. The booths provide a welcome privacy. The service is fast and efficient. The menus are at the table with each item numbered on the menu. You write... More 

Was this review helpful? Yes
Sarnia, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 2, 2014

A lot of choices from the menu with a comfortable atmosphere. Most of the time when we went there, the services were quite alright and the food is great. But I did experience some slow services as well. For the value of the price and sometime difference, I will go back,

Was this review helpful? Yes
Sarnia, Canada
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 31, 2014

We took our friends there for supper and we where quite disapointed with service.Waitress could not speak english,and was very slow with coming back to the table for us to keep ordering food.When food did come to table it was out of order.We have ate there three times previous to this time and the food was ok.We will not be... More 

Was this review helpful? Yes
Sarnia, Canada
Top Contributor
88 reviews 88 reviews
37 restaurant reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed September 29, 2014

Good food with plenty of options even for those who don't eat seafood. Service is just okay and atmosphere is lacking given there is no Asian vibe really.

Was this review helpful? Yes
Sarnia, Canada
2 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 13, 2014

I always enjoy my visit to Hanas . Except last night. Sept 12. My son and I arrived and were seated without a problem. Food was great as always but waitress never smiled once. It was not busy while we were there as we had an early dinner. We ordered our food and waited for our waitress to come back... More 

Was this review helpful? Yes
Sarnia, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

Up until a couple of months ago, Hana was a great dining experience. Lately, the service is getting really bad ( especially at lunch ). Cleanliness is becoming an issue also. The tables and some of the plates have been dirty. If a table is set for 4 people, and only 2 dine, they leave the extra plates while they... More 

Was this review helpful? Yes 1
Plymouth, Mn
Senior Reviewer
6 reviews 6 reviews
5 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2014

This was my first experience at a dedicated Sushi and Sashimi restaurant. All said, i thought the ambiance was fantastic, the food incredibly fresh and tasty and the service very attentive. At $21 Canadian, a superb value IMO. Our group dined 2 out of 6 evenings at Hana and found each night memorable.

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Restaurant Details

Location and Contact Information

  • Address: 1381 London Road, Sarnia, Ontario, Canada
  • Location: Canada  >  Ontario  >  Sarnia

Price and Cuisine

  • Cuisine: Japanese

Description

My wife and I had lunch here yesterday (August 9, 2011). The restaurant opened on July 29th at the old Pepper Jack’s / Kelsey’s location. We enjoyed our meal. The cost, excluding trip, was $32.95 for the two of us. Japanese restaurants seem to be a little on the pricey side so this amount was not unexpected. On this particular day they were having problems with their credit/debit card system, and it was a “cash-only” operation. Patrons were directed to a cash machine at a nearby bank in the same plaza. The lunch clientele seemed mostly drawn from the casually dressed vacation crowd on this day. The restaurant advertises itself as “all you can eat”, but it is not buffet style. When we sat down we had to fill out an order form using the menu as a guide and the dishes were then brought to our table. That arrangement might be a problem to diners unfamiliar with Japanese food. How do you know what to try without seeing what was on offer? We filled out our order form, trying to judge how much food to ask for. We eventually placed a second order – just for dessert and there was no delay in having the additional food delivered. But with this kind of ordering system the waitress will likely make 5 to 10 trips to your table. When they get busy, I wonder if there will be delays? We experienced none however. Everything we ordered was very fresh and tasty and we enjoyed each and every dish. I guess here in the West we expect our waitresses to have a smile on their faces and generally give the impression that they enjoy their work and appreciate us being there. At Hanas, the waitresses seem to be mostly Chinese girls, and they show very little personality with the customers. To be fair, one or two did respond with a smile to other diner’s friendly remarks, but our waitress was blank-faced throughout. That needs improving. The décor is really nice and the washrooms are spacious and high class. I hope this restaurant is a success here in Sarnia and we will have another permanent outlet for Japanese food. They just need to get the waitresses to learn how to smile as they deliver really tasty food.
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 10:30 pm
Saturday
11:00 am - 10:30 pm

Questions & Answers

Questions? Get answers from Hana Japanese Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?