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New Empress Chinese Restaurant

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21 - 590 Hwy. 33 W, Kelowna, British Columbia V1X 6A8, Canada
250.860.3883
Today
1:00 pm - 11:00 pm
Open now
See all hours
Hours:
Sun 1:00 pm - 10:00 pm
Mon - Fri 11:30 am - 10:00 pm
Sat 1:00 pm - 11:00 pm

TripAdvisor Reviewer Highlights

Read all 8 reviews
Visitor rating
  • 0
    Excellent
  • 1
    Very good
  • 1
    Average
  • 2
    Poor
  • 4
    Terrible
Rating summary
  • Food
    2 of 5 stars
    Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    2 of 5 stars
Most recent review
wow..what a meal

My wife and I had a craving for Chinese and picked this one by chance. We walked in and yes it looked a little sketchy but we ordered regardless. Feeling hungry and since I am a big boy we ordered the dinner for three just to make sure we had enough food. The wonton soup was served family style... read more

4 of 5 starsReviewed July 16, 2014
beernsuds
,
bracebridge
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8 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed November 16, 2014

Ordered from here delivery. $5.00 delivery charge that does not go to the driver, so dinner for two with tip that was supposed to be $26 bucks became $40.00. Food was worst than any mall chinese food I have tried. Do yourself a favor and order pizza.

Was this review helpful? Yes
Prince George, Canada
Contributor
13 reviews 13 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 14, 2014

Ordered take out to feed 8 people and as we were visiting Kelowna so don't know restaurants and it was one that came up on google. The chow mein was ok but the prawns and almond chicken batter was overcooked. The food seemed bland. I suggest trying somewhere else.

Was this review helpful? Yes
bracebridge
Contributor
16 reviews 16 reviews
8 restaurant reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 16, 2014

My wife and I had a craving for Chinese and picked this one by chance. We walked in and yes it looked a little sketchy but we ordered regardless. Feeling hungry and since I am a big boy we ordered the dinner for three just to make sure we had enough food. The wonton soup was served family style and... More 

Was this review helpful? Yes
Kelowna, Canada
Contributor
13 reviews 13 reviews
7 restaurant reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 14, 2014 via mobile

Thought we would give this place a try as our regular Chinese food restaurant had closed early. I was told delivery would take 45 minutes, but after 1 hour and 15 minutes of waiting without any sign of our food, I called the restaurant back to cancel the order. While on the phone, lo and behold a car drives slowly... More 

Was this review helpful? Yes
Kelowna, Canada
1 review
1 of 5 stars Reviewed December 25, 2013

I WILL NEVER ORDER FROM THIS S**T TANK AGAIN.... (im not in anyway lying or exaggerating when im tellin this experience of mine, it was THAT bad) This whole bad experience started off as soon as I picked up the phone to order for my mom and I. The lady was very rude as I ordered the family dinner 2... More 

Was this review helpful? Yes
Kelowna, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 19, 2013

When I received my delivery I was quiet disappointed. Firstly, the place I wanted to order Chinese from didn't have a driver to deliver so I had to order from this place. When I received it, my shrimp balls (which were cooked with the shell still on, impossible to enjoy or eat) and chicken balls were just throw in a... More 

Was this review helpful? Yes
Vernon, Canada
Top Contributor
234 reviews 234 reviews
217 restaurant reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed February 2, 2013

Whenever you walk into a buffet at noon and there is no one else there, your first impulse should be to run for your life. I stayed and I have to admit that I wasn't too sorry. The buffet is very basic and not overly varied or well stocked but it's at least edible which is more than you can... More 

Was this review helpful? Yes
A TripAdvisor reviewer on Facebook
1 of 5 stars Reviewed November 24, 2008

terrioble customer service, when our food was delivered, everything was smashed and leaking, called them up and got no help, just a hang up from the manager

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: 21 - 590 Hwy. 33 W, Kelowna, British Columbia V1X 6A8, Canada
  • Location: Canada  >  British Columbia  >  Okanagan Valley  >  Kelowna
  • Phone Number: 250.860.3883
Open Hours
Sunday
1:00 pm - 10:00 pm
Monday
11:30 am - 10:00 pm
Tuesday
11:30 am - 10:00 pm
Wednesday
11:30 am - 10:00 pm
Thursday
11:30 am - 10:00 pm
Friday
11:30 am - 10:00 pm
Saturday
1:00 pm - 11:00 pm

Questions & Answers

Questions? Get answers from New Empress Chinese Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?