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botaniCa Restaurant

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4311 49th Avenue | Red Deer Lodge Hotel and Conference Centre, Red Deer, Alberta T4N 5Y7, Canada
(403) 357-6304
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Dining options: Breakfast

TripAdvisor Reviewer Highlights

Read all 34 reviews
Visitor rating
  • 7
    Excellent
  • 8
    Very good
  • 7
    Average
  • 6
    Poor
  • 6
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
    Atmosphere
    3 of 5 stars
Could be better!

We hadn't been to this restaurant for years. We arrived for breakfast just as they were ready to take away the buffet. There was no menu service. So we went for the buffet. The food was average. What made the day for us, was that the two lady staff Kay? & Chris were very friendly and helpful... read more

3 of 5 starsReviewed March 28, 2015
caser41
,
Red Deer, Canada
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34 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
West Kelowna, Canada
2 reviews
1 of 5 stars Reviewed May 9, 2015

My Step daughter took her Mom and I out for brunch, because they previously had a good experience here. Today was absolutely dismal. For $18 the buffet consisted of a bit of lettuce, dry cheese, ravioli, pork ( good), chicken so hard you could barely eat it with bbq sauce slopped on, and a few veggies that tasted fine, but... More 

Was this review helpful? Yes
Shirin P, Manager at botaniCa Restaurant, responded to this review

We are very sorry that you had a negative dining experience and assure you that this is not what we aspire to be our usual service standard. We will discuss your comments with our staff. We are pleased to announce some exciting changes to our Botanica Garden Restaurant. We will now be open for Menu service for Breakfast, Lunch and... More 

Red Deer, AB
Senior Contributor
24 reviews 24 reviews
15 restaurant reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 3, 2015

Todays my Birthday and we just got back from a very disappointing Brunch at the Botanica restaurant. There used to be two very good Sunday Brunch restaurants in Red Deer, now I guess it's just the Black Night Inn for a special meal - which is where I wish we had gone. The buffet was mediocre to say the least,... More 

Was this review helpful? Yes
Shirin P, Manager at botaniCa Restaurant, responded to this review

HI Piffpoff We are very sorry to hear that we were unable to provide you the best service when you dined with us. Your comments have been duly noted and a change has been set in motion. We are very pleased and excited to announce that we have new options and a new look that we will be introducing at... More 

Red Deer, Canada
Top Contributor
90 reviews 90 reviews
58 restaurant reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 28, 2015

We hadn't been to this restaurant for years. We arrived for breakfast just as they were ready to take away the buffet. There was no menu service. So we went for the buffet. The food was average. What made the day for us, was that the two lady staff Kay? & Chris were very friendly and helpful. They kept the... More 

Was this review helpful? Yes
Shirin P, Manager at botaniCa Restaurant, responded to this review

Hello caser41, Thank you for appreciating the service provided by our restaurant team, your comments have been forwarded to them and it sure brought a smile on their face. During our transition period we had to take away some of the services to ensure that when we come back it is with the best we can offer to our guest... More 

Red Deer, AB Canada
Top Contributor
122 reviews 122 reviews
45 restaurant reviews
149 helpful votes 149 helpful votes
1 of 5 stars Reviewed February 15, 2015

We went to the Red Deer Lodge for Sunday Brunch today and were surprised that it had gone downhill so much! We were greeted at our table with "our buffet is a little small today, not enough staff, so no chocolate fondue, no omelet maker.....etc. etc. etc." It was worse that than...the food was old and stale and we were... More 

Was this review helpful? Yes
Shirin P, Manager at botaniCa Restaurant, responded to this review

Hello Patcroz, Thank you for taking the time to express your experience at our restaurant. I am very disappointed to hear that we were unable to meet and exceed your expectations during your dining experience with us. We strive to provide our guest with exceptional service and gourmet cuisine. I think we can both agree that the service and cuisine... More 

Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 7, 2014

Arrived on a Friday night at 6pm expected it to be busy. We were seated fairly fast however no drinks or menus without asking twice, seemed very short staffed and no manager in site. Dry ribs so salty could barely eat. My burger came out blacker then black could barely choke it down. Didn't want to send back as we... More 

Was this review helpful? Yes 1
Kevin R, General Manager at botaniCa Restaurant, responded to this review

Bmo83, Thank you for your review of your first visit to Botanica Restaurant located in the Red Deer Lodge Hotel. I must apologize for your poor dining experience you encountered. I have shared your comments with the Food & Beverage teams to investigate where our service model failed and take necessary actions to correct this for our guests. I realize... More 

Vancouver, Canada
Top Contributor
109 reviews 109 reviews
40 restaurant reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed November 4, 2014

Even though we requested a table two hours before, they did not bother to set one since the restaurant was so quiet. It made our seating uncomfortable. There were lots of servers milling about but very poor service. Is a manager even present?

Was this review helpful? Yes
Kevin R, General Manager at botaniCa Restaurant, responded to this review

David C, Thank you for your feedback on your dining experience in Botanica located in the Red Deer Lodge Hotel. I must apologize for the lack of personalized service by our Associates. I have shared your comments with the Outlet Manager as she has expectations of her team and will be using this as a coaching opportunity with them. We... More 

Red Deer, AB Canada
Top Contributor
122 reviews 122 reviews
45 restaurant reviews
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed August 29, 2014

Went there for lunch with a bunch of girls...ended up having the buffet which was quite expensive for lunch. The buffet was limited to two soups, a small salad bar, potato wedges and a beef dish and a chicken dish with a few choices of dessert. Not really worth the money and not really that good to tell you the... More 

Was this review helpful? Yes
Kevin R, General Manager at botaniCa Restaurant, responded to this review

patcroz, Thank you for sharing your dining experience in Botanica Restaurant located in the Red Deer Lodge Hotel. I do apologize the offering on our daily lunch buffet was not what you were anticipating. We do have different items on the buffet each day of the week to give our guests variety. We appreciate you choosing Botanica for your lunch... More 

Vegreville Alberta
Top Contributor
236 reviews 236 reviews
132 restaurant reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stopped by this restaurant to have some appetizers prior to attending a conference being held at this hotel. Our service was excellent with not one but two staff tending to our needs. The place wasn't overly busy which could explain the service. We ordered the calamari along with a plate of Nachos. Our orders came very quickly, hot, a... More 

Was this review helpful? Yes
Kevin R, General Manager at botaniCa Restaurant, responded to this review

firechief-JL, Thank you for your comments regarding your dining experience in Botanica Restaurant located in the Red Deer Lodge Hotel. I am very glad to see the servers made your experience amazing and the food complimented the evening. We look forward to the opportunity to serve you again when you are in the City of Red Deer. Sincerely, K. Ritchie... More 

Leduc, Alberta, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

food was good,staff were awesome.Grandson fully enjoyed the colouring and buffet.Our waitress checked on us several times ..

Was this review helpful? Yes
Kevin R, General Manager at botaniCa Restaurant, responded to this review

Jo H, Thank you for your review of the Botanica Restaurant located in the Red Deer Lodge Hotel. I am glad you and your grandson had such a great time. We look forward to seeing you again soon. More 

Calgary AB
Senior Contributor
40 reviews 40 reviews
19 restaurant reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 5, 2014

Buffet seemed always available, special prices for seniors, good but not lavish choices. Good value for money.

Was this review helpful? Yes
Kevin R, General Manager at botaniCa Restaurant, responded to this review

CalgaryMark42, Thank you for your comments regarding your latest visit to Botanica Restaurant located in the Red Deer Lodge Hotel. I am pleased to see the offering on the buffets satisfied your appetite and the price was comfortable on the pocket book. We look forward to serving you again in the near future. More 

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Restaurant Details

Location and Contact Information

  • Address: 4311 49th Avenue | Red Deer Lodge Hotel and Conference Centre, Red Deer, Alberta T4N 5Y7, Canada
  • Location: Canada  >  Alberta  >  Red Deer
  • Phone Number: (403) 357-6304

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?