I came here with Close friends and family, and this place I enjoy going to every now and then since I did consider it as one of my favourite go to's for pasta.
I usually don't have a problem with the restaurant with it's food...& service, however the older male server rubs off as rude. I had him as a server before with only my significant other and I, & initially thought perhaps he wasn't having a good day, so his attitude and service was not the best. BUT the same thing happened on my birthday. I believe that it is difficult to make someone feel not special or wanted at a restaurant regardless of the occasion.
I felt that I wasn't cared for and it made me feel embarrassed because I would speak so highly of this place in the past to my close family and friends who have not been to Rigoletto's before. And majority of them said that because of our service they won't be coming back again.
1) Although the food is good, he did not check up on us or inform us how much longer our food would take. Very poor hospitality.
2) Never asked if we wanted dessert, even as a consideration, since I did not have a cake.
3) I felt rushed in making an order of what I wanted as soon as I sat down at the table, as if he did not want to bother coming back to the table after giving me 5 minutes or so to think on what I wanted to order as if it was a hassle to do such a thing.
4) Made my friends feel un-welcomed when he looked irritated when they asked to split and share their pasta, since they had to leave a bit earlier and wouldn't have finished a whole pasta by themselves.
5) everyone at my table were irritable with the lack of service we received.
I don't know the Server's name, however it does seem that he has been a part of the staff for quite some time. From having experience with this server twice, and knowing that nothing changed in terms of how he treated myself and the people I was with makes me consider ordering pasta for pick up instead of having any chance of him being our server the next time I perhaps want to eat there.More