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Boston Pizza

201-225 Banff Avenue, Banff, Banff National Park, Alberta, Canada
+1 403-762-2192
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Ranked #107 of 123 Restaurants in Banff
Cuisines: Canadian
Good for: Outdoor seating
Dining options: Takeout
Restaurant details
Good for: Outdoor seating
Dining options: Takeout
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70 reviews from our community

36% Recommend
    12
    14
    19
    8
    17
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Leusden, The Netherlands
Senior Contributor
26 reviews 26 reviews
9 restaurant reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2014 NEW via mobile

Banff is a busy place and the same goes for almost all restaurants. We had dinner at Boston Pizza in the early evening and it was busy. The service is friendly and the kitchen works fast. The menu had lots of dishes, hard to make a choice, everything sounds yummie. The soda refills are free (as we discovered later), the... More

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2 reviews
1 of 5 stars Reviewed August 28, 2014 NEW

There are sufficient number of servers on the day we went. It wasn't really that busy. The server we have was more concerned about what she is going to do with her friends. She chatted mostly with another server. This Boston pizza is definitely much newer than other Boston pizza restaurants. However, due to poor service and the server intentionally... More

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Saskatoon, Saskatchewan, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 18, 2014

By far the worst boston pizza I've ever been in. Servers were terrible and lacked at they're jobs. Bar was half full and there was three sometimes four of them and they couldn't manage to do a thing. Servers were so bad the cooks had to bring out the food.... And then expect a tip. When you don't because the... More

Was this review helpful? Yes 1
Ballarat, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 13, 2014

Visited Boston Pizza in Kamloops, service and food was amazing so on arriving in Banff we spotted another Boston Pizza franchise. What a difference a day and a new town makes. Welcome was lousy and unprofessional. 10 people waiting to be seated and the only person insight behind the bar area was too busy kissing some fellow. When asked if... More

Was this review helpful? Yes 1
Okotoks, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 12, 2014

Went to Boston Pizza for a late lunch on a Tuesday; took forever just to get seated even though we were the only ones waiting to be seated. Server took drink orders right away and then we waited for quite a while to get them. She finally came back to take our food order but after half an hour of... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2014

After a long drive in the National Parks this long weekend Sunday, , we retired to our resort and tried to order food. Easiest would be get pizza as it was 11 pm. Phoning Boston Pizza wasn't the greatest idea. The one answered the phone said it was late for delivery but can take take out order. After consulting with... More

Was this review helpful? Yes 1
BanffBP p, Manager at Boston Pizza, responded to this review

Hi there, Unfortunately during the Sunday night of the long weekend we were hit with a very high volume of calls for delivery and takeout as well as a full dining room between the hours of 10pm and 12am. We would like to stress to you that this is highly uncharacteristic of our usual sales and was completely unexpected. At... More

Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014 via mobile

Waited 10 min at the counter before being acknowledged. Took a very long time to get our food even though it was very quiet in the restaurant. Ordered cactus cut potatoes, they came out overcooked/burned. Told the server, she took take back and came back with still burned cactus potatoes. We go to Boston Pizza on a regular basis in... More

Was this review helpful? Yes 1
BanffBP p, Manager at Boston Pizza, responded to this review

Hi there, We're sorry to hear about your recent visit to our establishment and that the experience did not live up to your standards. While we attempt to meet and surpass these standards with every guest occasionally some negative experiences do occur. We'd be interested in discussing your specific experience further if you would be kind enough to contact us... More

Camborne, United Kingdom
Contributor
18 reviews 18 reviews
8 restaurant reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 27, 2014

My other half and I went whilst staying in Banff. The pizza and chicken wings I had were nice but nothing special considering the price (in comparison to other places I had eaten at in the area). The server was a nice guy who came with refills of our drinks often. He boxed up the pizza we couldn't eat to... More

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Barrie, Canada
2 reviews
1 of 5 stars Reviewed July 24, 2014

Was handed a menu was told to seat ourselves . Waited and waited no acknowledgement we were there . We got up went down the road had drink, food and good service .

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BanffBP p, Manager at Boston Pizza, responded to this review

Hi there, Thank you for taking the time to provide feedback regarding your visit. It's not our policy nor is it our standard to have guests wait for extended periods of time to be served and we apologize for the fact that this happened on your visit. Our establishment is divided into two separate sides; our dining room, where we... More

Petersfield, United Kingdom
Top Contributor
142 reviews 142 reviews
56 restaurant reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

We were recommended to visit a Boston Pizza before we left Canada. So when we were in Banff we decided to drop into the restaurant located on the main street. Unfortunately, we were not happy with our dining experience. My plate of food was huge which meant by the time I had eaten less than half the remmaining food was... More

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