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Sur Steakhouse

Certificate of Excellence
$$$$
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Avenida 5 y Calle 10, Playa del Carmen 77710, Mexico (Calle 12 & 14)
9848032995
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Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Good for:
Casual Elegant
Romance
Bar scene
Large groups
Doing business
Special occasions
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 489 reviews
Visitor rating
  • 312
    Excellent
  • 98
    Very good
  • 47
    Average
  • 21
    Poor
  • 11
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Great cooking

We visit this place every time we are in the area. A bit on the pricey site, but the food is good. Atmosphere is very friendly. Sur, actually, moved from it's previous location. But personally I like new location more than where it was before. Good luck to you, guys, and keep it up.

4 of 5 starsReviewed April 21, 2015
todivetoday
,
Hopedale, Massachusetts
Good for:
  • Romance
  • Bar scene
  • Large groups
  • Doing business
  • Special occasions
  • Entertaining clients
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489 Reviews from our TripAdvisor Community

Date | Rating
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English first
London
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 22, 2015 NEW via mobile

I read the reviews here and I thought it was going to be good, I read it was a bit pricey but I thought it must be that good. Unfortunately it didn't meet my expectations, particularly the service from my waiter, he brought me the wrong wine at first and didn't seem willing to change it, so I kept it... More 

Was this review helpful? Yes
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 21, 2015 NEW

This is an attractive and clean restaurant. Menu prices compare favorably with those of a top-tier steakhouse in a major U.S. city. My first course, gorgonzola salad, was excellent in quality and generous in quantity. My second course, a rib-eye steak, was slightly tough and under seasoned for my tastes, but nonetheless I was pleased. Then, after having been served... More 

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Hopedale, Massachusetts
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed April 21, 2015 NEW

We visit this place every time we are in the area. A bit on the pricey site, but the food is good. Atmosphere is very friendly. Sur, actually, moved from it's previous location. But personally I like new location more than where it was before. Good luck to you, guys, and keep it up.

Was this review helpful? Yes
Tennessee Ridge, Tennessee
Reviewer
3 reviews 3 reviews
3 restaurant reviews
5 of 5 stars Reviewed April 21, 2015 NEW

We have been in playa for 3 days now and have had dinner and lunch at El Sur. We were so blown away by the service and food we went back for just appetizers. Our waiter Jorge was one of the best waiters I have ever had! The food is wonderful! My boyfriend had the steak and I had the... More 

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Tucson, Arizona
2 reviews
5 of 5 stars Reviewed April 17, 2015

Seriously one of my favorite meals. Our water was wonderful - he gave us great wine selections and made sure our meals were absolutely perfect. I had a white fish in a balsamic reduction and ate the entire plate. The tenderloin and steak were amazing as well, coming from someone who doesn't usually like red meat. Then, the duche de... More 

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Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2015

Lets start saying that the service provided by Jorge was amazing. The ambiance was good and we had a great time. The cheese and spinach empanadas were incredible tastefull and just made! The cheese pouring out of it was the best! The salmon was tasteful and well made, the selection of drinks it's big and they have good products. P.S... More 

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Birmingham, Michigan
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2015

Sur makes me feel like I'm in Miami or Cannes but the salmon was very tasty. It's a bit pricy but they do a great job taking care of their customers.

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 restaurant reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 12, 2015

Let's start with the postives, Armando, our server, was excellent. That is the end of my positives. The bread that came out first was undercooked and tasted like something you'd buy at the grocery store and heat up in your oven. We started with the burata salad, which included tough arugula and tomatoes that were not ripe. The grilled octopus... More 

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lgaxiola, Guest Relations Manager at Sur Steakhouse, responded to this review

Dear Rod G, We are very sorry you had such experience at our restaurant, we would have liked to hear your opinion the day you visited to reverse the occasion. Please contact us to make up for it in you next visit. Kind regards, More 

Minnesota
Contributor
15 reviews 15 reviews
7 restaurant reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 12, 2015

We had a large group of 9 and they were very accommodating and the food was very good. Chicken, Steak and fish were all great. My daughter had the pasta which she didn't like and I think it was the cheese that was different then what she is used to. Atmosphere and service were all great!

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Wisconsin
Senior Contributor
25 reviews 25 reviews
14 restaurant reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

Stopped at Sur before we drive back to the airport. As we were on a timeline, the staff was great. Got us in and out in 45 minutes. Empanadas were good to start. I had a flank steak medium rare that was excellent with the chimichuri sauce. Wife has a very nice simple salad with a great lemon dressing. Son... More 

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Restaurant Details

Location and Contact Information

  • Address: Avenida 5 y Calle 10, Playa del Carmen 77710, Mexico
    (Calle 12 & 14)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: 9848032995

Price and Cuisine

  • Average Prices: USD 40 - 60

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romance, Bar scene, Large groups, Doing business, Special occasions, Entertaining clients

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Sur Steakhouse and other visitors
1 question
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Wolverhampton, United Kingdom

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Questions? Get answers from Sur Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?