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Sur Steakhouse

Certificate of Excellence
$$$$
Steakhouse, Argentinean
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Avenida 5 y Calle 10, Playa del Carmen 77710, Mexico (Calle 12 & 14)
9848032995
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Dining options: Dinner, Drinks, Lunch, Breakfast, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 515 reviews
Visitor rating
  • 324
    Excellent
  • 103
    Very good
  • 52
    Average
  • 24
    Poor
  • 12
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Very good food and the best service you can ask for.

Last night we tried out Sur and from the moment we looked at the menu to the moment we left we felt like we were VIPS. I had the fettuccine dish and it was delight. My wife had the spinach ravioli and she loved it. The food was perfect the staff is amazing. If you get a chance to go... read more

5 of 5 starsReviewed May 23, 2015
mexico02010
,
Olive Branch, Mississippi
Good for:
  • Doing business
  • Bar scene
  • Large groups
  • Special occasions
  • Romantic
  • Entertaining clients
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515 Reviews from our TripAdvisor Community

Date | Rating
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English first
Olive Branch, Mississippi
Top Contributor
62 reviews 62 reviews
46 restaurant reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 23, 2015 NEW

Last night we tried out Sur and from the moment we looked at the menu to the moment we left we felt like we were VIPS. I had the fettuccine dish and it was delight. My wife had the spinach ravioli and she loved it. The food was perfect the staff is amazing. If you get a chance to go... More 

Was this review helpful? Yes
Miami Beach, Florida
Reviewer
3 reviews 3 reviews
3 restaurant reviews
2 of 5 stars Reviewed May 21, 2015 NEW

I went very early evening there was only a couple of other tables with customers. My waiter expected me to order as soon as I got the menu and stood over me, I said I would need time so he left and then when I did close and put the menu down - which is the standard signal for being... More 

Was this review helpful? Yes
lgaxiola, Guest Relations Manager at Sur Steakhouse, responded to this review

Dear Luca L, Thank you very much for you comments, they are very helpful to us in order to know what needs improvement. We offer you our deepest apologies and hope to make it up to you so you can leave with a good taste in your mouth in every sense of the word. Please contact me at lgaxiola@grupoazotea.com to... More 

Mathews, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 20, 2015 NEW via mobile

On a recent visit, a staff member who was seating my party of four was rude and surly. I am not going back, and I am removing it from my list of recommendations. As a frequent visitor, I have enjoyed SUR in the past, but there are too many other venues to put up with an unwelcome welcome. For example,... More 

Was this review helpful? Yes 1
lgaxiola, Guest Relations Manager at Sur Steakhouse, responded to this review

Dear Justin P, Please accept our apologies for the experience you encountered. Please contact me directly a lgaxiola@grupoazotea.com to solve this situation. Best regards. More 

Basingstoke
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 20, 2015 NEW

The atmosphere is really good. My fiancée and I like these sort of places where you can sit outside with good music and get a sense of the nightlife on 5th Avenue. Our waiter was brilliant as were the two assistants. Very attentive and fast. Nice people. We paid $200 (£125) for 2 cocktails, 3 wines, 2 liqueurs, 3 starters,... More 

Was this review helpful? Yes 1
lgaxiola, Guest Relations Manager at Sur Steakhouse, responded to this review

Dear Andrew H, We appreciate your time to make this detailed review, please accept our apologies for not meeting your expectations. For sure your experience has been addressed by the management and improvements will be made to please every palate. Thank you again for letting us know. Regards, More 

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

From the second we arrived, hostesses were very warm and friendly. All of the staff were so attentive. Bringing cushions for our seats since we were in dresses, bringing over a handbag hanger to hold our purses. We had some appies which were delicious. However i HIGHLY recommend the filet. Probably the best steak me and my gf have ever... More 

Was this review helpful? Yes
London
Senior Reviewer
9 reviews 9 reviews
8 restaurant reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 13, 2015 via mobile

Food was ok, not bad not fantastic. Felt it's a tourist trap with tourist prices. There are plenty better places to try.

Was this review helpful? Yes 1
lgaxiola, Guest Relations Manager at Sur Steakhouse, responded to this review

Dear LondonJemma, Thanks for stopping by Sur, we apologise you did not enjoy your meal. We appreciate comments like this which make us strive to be the best. Best regards from sunny Playa del Carmen. More 

Saint Paul, Minnesota
Top Contributor
100 reviews 100 reviews
40 restaurant reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 12, 2015

Excellent staff with great service. Staff very knowledgeable about everything on the menu and bar. Big drink menu to choose from. The steaks were good but the overall atmosphere and attention to detail are what make memorable.

Was this review helpful? Yes
Chula Vista, California
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
5 of 5 stars Reviewed May 12, 2015

It's Monday night, the avenue is as busy if it were Saturday. Where will we eat tonight? Fourth visit to Playa over the years. My how money makes a difference! We spot this very cool, sexy, new, bar, restaurant. The back lit bottles catch your eye at the corner. The not so aggressive ladies give a friendly welcome, " do... More 

Was this review helpful? Yes
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2015

Waiters too close to tables watching over constantly. Need to give customers space. Courses shouldn't be rushed, space them out more. Food tasty. Grilled vegetables were served instead of mashed potatoes and they were overcooked and tasted burnt. Disliked! Caesar salad too much parmesan cheese on top. Would prefer to be served that as an option with fresh ground pepper.... More 

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Upland, California
Top Contributor
60 reviews 60 reviews
47 restaurant reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 10, 2015

We had a terrific meal here. Great steak and seafood. Empanada appetizers were very good. The tuna carnitas were a little dry for our taste, but flavorful. Drinks were good, service was terrific. Great view of the foot traffic on Fifth Ave. Would DEFINITELY GO BACK.

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Restaurant Details

Location and Contact Information

  • Address: Avenida 5 y Calle 10, Playa del Carmen 77710, Mexico
    (Calle 12 & 14)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: 9848032995

Price and Cuisine

  • Average Prices: USD 40 - 60
  • Cuisine: Steakhouse, Argentinean

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Doing business, Bar scene, Large groups, Special occasions, Romantic, Entertaining clients

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Sur Steakhouse and other visitors
1 question
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Wolverhampton, United Kingdom

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Questions? Get answers from Sur Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?