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HOT Casual Food

Certificate of Excellence
$$
Mexican, Bakeries, Family Fare, Bagels
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Plaza Comercial Centro Maya, Plaza Inn | Carr. Federal Cancun-Tulum #2100 Loc. 1, Playa del Carmen 77710, Mexico
+52 984 803 9314
Website
Today
7:00 am - 10:00 pm
Open now
See all hours
Hours:
Sun - Sat 7:00 am - 10:00 pm
Dining options: Lunch, Breakfast, Brunch, Delivery, Late Night

TripAdvisor Reviewer Highlights

Read all 92 reviews
Visitor rating
  • 49
    Excellent
  • 28
    Very good
  • 5
    Average
  • 3
    Poor
  • 7
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Food Court Surprise

I was doing a little shopping at the Centro Maya Mall the other day and stopped for lunch at the food court. There were many fast food type restaurants such as McDonald's, Subway, etc.. but the only place that looked like it was busy was Hot Casual Food. I figured that the locals must know... read more

4 of 5 starsReviewed February 19, 2015
DavidBellile
,
Mexico
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92 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
baltimore, maryland
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 8, 2015

My family and I travel to Playa del Carmen a lot, and every time we go, we go to Hot. The food is great, especially the muffin of the day. The service is friendly and helpful, and menus in both Spanish and English are available. We love to go to Hot for breakfast, so we were very happy to find... More 

Was this review helpful? Yes 1
HOTBakingC0, Director de Relaciones Públicas at HOT Casual Food, responded to this review

Thank you for your nice comment . We expect to receive on your next trip to Playa del Carmen More 

Mexico
Level Contributor
37 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 19, 2015

I was doing a little shopping at the Centro Maya Mall the other day and stopped for lunch at the food court. There were many fast food type restaurants such as McDonald's, Subway, etc.. but the only place that looked like it was busy was Hot Casual Food. I figured that the locals must know something, and made my choice... More 

Was this review helpful? Yes 1
HOT Casual F, Gerente at HOT Casual Food, responded to this review
Google Translation

Un gusto haberte recibido, esperamos vuelvas pronto! Gracias por tu preferencia More 

Playa del Carmen, Mexico
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 8, 2015

hello everyone here is a little review from my experience. i had breakfast at this restaurant las week. me and my wife had hotcakes and milkshakes, the service was good and the staff is very friendly. the hotcakes were of a decent size and the shakes too. prices are fair. the enviroment is really nice, they have book trades and... More 

Was this review helpful? Yes 1
HOT Casual F, Gerente at HOT Casual Food, responded to this review

Thanks for your visit, we hope to see you soon! More 

Aberdeen, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 15, 2015

Food is not cheap and they mess orders up. On top of that they charge for things aren't ordered. I ordered a certain sandwich, they served me a different one and charged me for a completely different one, a more expensive one. I was thoroughly disappointed and would not have another big meal there. Maybe pop around for fresh juice... More 

Was this review helpful? Yes
HOT Casual F, Director Comercial at HOT Casual Food, responded to this review

Dear client: Thanks for your comment, we will considerate your opinión in order to improve our service and make our clients feel satisfied. Can you give us an email please in order to contact you personally? Thank You! More 

Playa del Carmen, Mexico
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 21, 2014

I don't doubt their food must be delicious, but I clearly ordered a vegetarian bagel on parmesan bread with a side dish of potatoes and was instead served a vegetarian hamburger with salad on the side...when I said it wasn't my order, they just simply whisked the dish away - no explanation. After sitting at their restaurant for 45 minutes... More 

Was this review helpful? Yes
HOT Casual F, Director Comercial at HOT Casual Food, responded to this review

Dear client: Thank you very much for your comments, we will take in consideration everything you comment us and of course we will work on it in order to improve all of them. Can you give us an email please in order to contact you personally? Thank you! More 

1 review
1 of 5 stars Reviewed December 1, 2014

We have eaten here many times. Each time we notice the service and food quality going downhill. Last week we ordered sandwiches and the bread was old curled up and burnt. We asked for another order and they saif no. They tasted it (serious) and it yasted fi e to them. We asked they take it off the bill and... More 

Was this review helpful? Yes
HOT Casual F, Director Comercial at HOT Casual Food, responded to this review

Dear client: Thank you very much for your comments, we will take in consideration everything you comment us and of course we will work on it in order to improve all of them More 

New York, NY
Level Contributor
46 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 18, 2014

For 3 months, this place nurtured my husband with delicious coffee with refill in the mornings. I joined him for a month as well. There are a few good things about this place. They open early at 7am. It is located in Centro Maya shopping centre where Soriana is. There are many tour buses that depart from Centro Maya in... More 

Was this review helpful? Yes 2
HOTBakingC0, Director de Relaciones Públicas at HOT Casual Food, responded to this review

Thank you very much for being an loyal client. We are very thankful for your valuable opinion about us. We love when our clients feels comfortable. Have a great day and Thank you! More 

Cuernavaca, Mexico
Level Contributor
64 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 30, 2014

Choose the tortilla, the filling, the salsa, the topings, and enjoy your meal. I have been here many times for breakfast and its always good and fullfilling. They also do great omelettes and bread. By the way the staff is great! Big smiles

Was this review helpful? Yes
HOT Casual F, Director de Relaciones Públicas at HOT Casual Food, responded to this review
Google Translation

Sergio ¡Que gusto saber que te encantaron nuestras enchiladas! Te agradecemos de todo corazón por ser un cliente tan leal.... More 

Lincoln, United Kingdom
Level Contributor
37 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 16, 2014

I found this by mistake and wished I had found it sooner. I am staying in a bed and breakfast hotel during a business trip and it was getting tiresome figuring out what to do for food at lunch time and for dinner. This place makes the best sandwiches and salads and have some lovely banana bread and carrot cake... More 

Was this review helpful? Yes 1
HOTBakingC0, Director de Relaciones Públicas at HOT Casual Food, responded to this review

We're glad you liked what you had from our menu. We really hope to have you back in Playa del Carmen and don't forget to visit us! Hope you had a pleasant business trip, and are glad you had a good meal with us. More 

Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 4, 2013

Most fresh salads (and all products) and everything else on their menu was VERY tasty. This place works only till 5PM

Was this review helpful? Yes 1

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Additional Information about HOT Casual Food

Address: Plaza Comercial Centro Maya, Plaza Inn | Carr. Federal Cancun-Tulum #2100 Loc. 1, Playa del Carmen 77710, Mexico
Phone Number: +52 984 803 9314
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
Open Hours:
Sunday 7:00 am - 10:00 pm
Monday 7:00 am - 10:00 pm
Tuesday 7:00 am - 10:00 pm
Wednesday 7:00 am - 10:00 pm
Thursday 7:00 am - 10:00 pm
Friday 7:00 am - 10:00 pm
Saturday 7:00 am - 10:00 pm
Average Prices: USD 4 - 20
Cuisine: Mexican, Bakeries, Family Fare, Bagels

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Restaurant Details

Location and Contact Information

  • Address: Plaza Comercial Centro Maya, Plaza Inn | Carr. Federal Cancun-Tulum #2100 Loc. 1, Playa del Carmen 77710, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 803 9314

Price and Cuisine

  • Average Prices: USD 4 - 20
  • Cuisine: Mexican, Bakeries, Family Fare, Bagels
Open Hours
Sunday
7:00 am - 10:00 pm
Monday
7:00 am - 10:00 pm
Tuesday
7:00 am - 10:00 pm
Wednesday
7:00 am - 10:00 pm
Thursday
7:00 am - 10:00 pm
Friday
7:00 am - 10:00 pm
Saturday
7:00 am - 10:00 pm

Questions & Answers

Questions? Get answers from HOT Casual Food staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?