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Hard Rock Cafe Cozumel

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Carretera a Chankanaab Km 3.5 Esq. Claudio Canto | Royal Village Shoping Center, Cozumel 77600, Mexico
529879896439
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Dining options: Dinner, Lunch, Drinks, Breakfast, Late Night, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible

TripAdvisor Reviewer Highlights

Read all 160 reviews
Visitor rating
  • 46
    Excellent
  • 53
    Very good
  • 44
    Average
  • 8
    Poor
  • 9
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    4 of 5 stars
Hard Rock Cafe

Food was good, but the Merchandise was overpriced as usual. There wasn't anyone there when we stopped in for a late night snack.

3 of 5 starsReviewed 6 days ago
Terri K
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160 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Food was good, but the Merchandise was overpriced as usual. There wasn't anyone there when we stopped in for a late night snack.

Helpful?
Thank Terri K
Barrie, Canada
Level Contributor
27 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are looking for some familiar food and drink this is the place. There are great views of the cruise ships. Very convenient location right across from the port facility. Serving staff very friendly.

Helpful?
Thank bkahle
Statesboro, Georgia
Level Contributor
75 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We usually stop at any Hard Rock that we can get to...usually love the visits. This particular location is not up to the normal HRC standards...we were very disappointed. I ordered a strawberry mojito and it was terrible. There was not much memorabilia and the service wasn't so great. We are huge fans of HRC, but again, this location just... More 

Helpful?
Thank Celena B
Nottinghamshire, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We visited this Hard Rock while driving round the Island of Cozumel. We had Heavy Metal wings and a rack of ribs and both were up to the usual Hard Rock standard and the waiter was friendly. The prices were not expensive as other reviews have suggested and the meal was actually cheaper than it would have been in a... More 

Helpful?
Thank craigemma123
Flower Mound, Texas
Level Contributor
58 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 3, 2016

They serve great frozen drinks that are perfect for offsetting the warm Cozumel temps. The staff lived up to the over-the-top fun hospitality we've come to enjoy at Hardrocks everywhere! The shop had fewer options than normal, and the prices were a bit high. However, since we are collectors of their t-shirts & sweatshirts, we didn't walk away empty handed!... More 

Helpful?
Thank Sherri2011
Keller, Texas
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed January 3, 2016

Spent $15 in taxi fares to get here, was seated and then the waiter said they had run out of gas to cook anything. I am not sure how this can happen and the waiter said the chef was to check it every day, but missed it. Big oversight. So my one star review was for a restaurant not having... More 

Helpful?
Thank Erik M
Level Contributor
101 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

We visited HRC twice and had the margarita flight (good choice), blue drinks :) twisted Mac n cheese with chicken. pulled pork nachos (fabulous)!

Helpful?
Thank luvbeachesAustin
Portland, Oregon
Level Contributor
259 reviews
139 restaurant reviews
common_n_restaurant_reviews_1bd8 210 helpful votes
1 of 5 stars Reviewed December 20, 2015

This has to be the most insufferably touristy place on the entire island. This is NOT like any other Hard Rock Cafes - the standards are considerably LOWER than elsewhere. Prices are absurdly expensive compared to just about anywhere else on the Island. The food is bad to terrible. with extremely small portions. This is probably my LEAST favorite place... More 

Helpful?
Thank Kelly B
Audrey A, community manager at Hard Rock Cafe Cozumel, responded to this review

Let me start by saying thank you for choosing Hard Rock Café Cozumel, for your Lunch. I know that there are many dining options in our vicinity and we appreciate your decision to visit us. Secondly, and most importantly, I would like to extend a huge apology to your for your recently experience in our restaurant . Clearly we failed... More 

Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 18, 2015 via mobile

It's a shame of the location for this new HRC franchise in Cozumel as it is the appeal to be another booming HRC. Set approximately 5-10 min south of the main part of town, a little too long to drive unless located closer to the southern cruise port. Located in a brand new complex that doesn't quite look complete, away... More 

Helpful?
Thank Renée O
Audrey A, Community Manager at Hard Rock Cafe Cozumel, responded to this review

Hello! We just want thank you for your visit and your review, that is so valuable for us. Hope to see you soon again and if there something more than we can do for you, please don't hesitate to tell us. Many thanks! More 

Coupeville, Washington
Level Contributor
78 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 6, 2015

Typical tourist restaurant. Food was not very good, with small serving and the service was not good either. Try one of the local restaurants instead, I wish we had.

Helpful?
Thank keeperofyourinn
Audrey A, community manager at Hard Rock Cafe Cozumel, responded to this review

Thank you for coming to Hard Rock Cozumel. I would like to extend a huge apology to you for your recently experience in our restaurant . Clearly we failed to meet your expectations and our entire team is embarrassed by not being able to implement the service that is so important to us. We truly apologize that your experience on... More 

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Restaurant Details

Location and Contact Information

  • Address: Carretera a Chankanaab Km 3.5 Esq. Claudio Canto | Royal Village Shoping Center, Cozumel 77600, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cozumel
  • Phone Number: 529879896439

Price and Cuisine

  • Average Prices: USD 2 - 18
  • Cuisine: American

Restaurant Characteristics

  • Good for: Bar scene, Scenic view

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hard Rock Cafe Cozumel and other visitors
1 question
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Questions? Get answers from Hard Rock Cafe Cozumel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?