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Bubba Gump Shrimp Co.

#160 of 660 Restaurants in Cancun
Certificate of Excellence
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Flamingo Plaza | Zona Hotelera, Cancun, Mexico
011529981930380
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Dining options: Lunch, Late Night, Dinner, Breakfast, Delivery, Reservations

TripAdvisor Reviewer Highlights

Read all 1,302 reviews
Visitor rating
  • 527
    Excellent
  • 396
    Very good
  • 223
    Average
  • 81
    Poor
  • 75
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Good food but poor service !

Food was good for all the family but was let down by the poor service. Despite the restaurant being quiet and full of staff - we had very poor forgetful service ! We told the waiter at the end we thought the service was poor - his response was come back next week it will be better...a shame we go... read more

3 of 5 starsReviewed August 25, 2015
Rachel B
Good for:
  • Families with children
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1,302 Reviews from our TripAdvisor Community

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English first
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 25, 2015 NEW

Food was good for all the family but was let down by the poor service. Despite the restaurant being quiet and full of staff - we had very poor forgetful service ! We told the waiter at the end we thought the service was poor - his response was come back next week it will be better...a shame we go... More 

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Dear Rachel B, We are sincerely grieved for the incidents that occurred during your visit. We regret that your experience was not as you expected and the service was a letdown. All our staff is fully committed to create unforgettable experiences and mainly to create an unbreakable bond with our customers to bring them back to Bubba Gump. We really... More 

A TripAdvisor Member
2 of 5 stars Reviewed August 24, 2015 NEW

Bubba gump is somewhere we really wanted to go two years ago as soon as we got to cancun and then the food was good but service was poor and a member of staff argued about the lack of a tip I left for the wrong food, no drinks and no cutlery. So this year we tried again but this... More 

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Hello, First let us thank you for your review, all comments from our guests are very important and all of them help us become always better. Be sure we have taken immediate action to correct the misses we had during your visit so that next time we can surpass your expectations. We are very sorry about the service and we... More 

Leeds, United Kingdom
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 24, 2015 NEW

Draft beer flat, we ordered bottled instead and sent half a pint back with the waiter...he never asked if anything was wrong and a man who I assumed was the manager asked him something as he passed with the unwanted drinks and he said something and nodded to our table but he didn't come over either ( I wouldn't mind,... More 

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Dear Angela A, First let us thank you for your review, all comments from our guests are very important and all of them help us become always better. Be sure we have taken immediate action to correct the misses we had during your visit so that next time we can surpass your expectations. We would like to get more feedback... More 

Liverpool, United Kingdom
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 23, 2015 NEW

Food here was really really good! We got three courses and couldn't fault them at all. Drinks were also really good as were the staff. The staff really played along with the forest gimp theme which we really enjoyed!

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Hi sophiawills! Thank you so much for your awesome review. We are thrilled you loved our fresh made from scratch food, our ice cold drinks and great energetic and personalized service. We are happy to hear that you loved the thematic of the movie! We really look forward to seeing you soon! Run Forrest! More 

Spain
Level Contributor
3 reviews
5 of 5 stars Reviewed August 22, 2015 NEW

if you love shirmp , you will love bubba gump, try it , you will not regret it, prices are good and the food is excellent

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Hi george c! Thank you so much for your nice review. We are glad to hear that you enjoyed our food big time! We really look forward to seeing you soon. Run Forrest! More 

Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 19, 2015

what a disappointment, save your money, eat somewhere els, poor food poor service. was expecting so much more,

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Dear Claire C, We are sincerely grieved for the incidents that occurred during your visit. We regret that your experience was not as you expected. All our staff is fully committed to create unforgettable experiences and mainly to create an unbreakable bond with our customers to bring them back to Bubba Gump. We really appreciate your comments, which help us... More 

CENTRAL WI
Level Contributor
84 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed August 18, 2015

WHEN IN CANCUN,,,go where the locals go for seafood ,,, not chain places,,,i have eaten here a couple times by visitor request,, my friend picked up the bill and asked the waitress if tip was included,,, she said no /// so he put down a 20 usd tip and i said pick it up and showed him THE WORD PROPINA... More 

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Dear JOEYGCentralWi, We are sincerely grieved for the incidents that occurred during your visit. We regret that your experience was not as you expected and had the misunderstanding with the bill. All our staff is fully committed to create unforgettable experiences and mainly to create an unbreakable bond with our customers to bring them back to Bubba Gump. We really... More 

Baltimore, Maryland
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 13, 2015

Wow what can I say except to hold unto your purses because you will be robbed at this restaurant. The food is good but definately not worth the price.

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Dear Ann Marie B, First let us thank you for your review, all comments from our guests are very important and all of them help us become always better. Be sure we have taken immediate action to correct the misses we had during your visit so that next time we can surpass your expectations. We would like to get more... More 

Level Contributor
35 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 13, 2015

Food was superb! The staff was very friendly and it was so relaxing !! We had the shrimps and fish and everything tasted lovely

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Hello Yasmin A! We are glad to read your awesome review and know that you enjoyed our place big time! We are very happy to hear about your great experience! We hope to see you back very soon! Thank you! Run Forrest! More 

London, United Kingdom
Level Contributor
34 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 12, 2015

This was the first time at a bubba gump shrimp and it was AMAZING ! The whole place was really authentic and the food was excellent ! Will most certainly be returning to the London branch !

Was this review helpful? Yes
Community M, Gerente at Bubba Gump Shrimp Co., responded to this review

Hello Zoeheff! We are glad to read your nice review and know that you enjoyed our place big time! We hope to see you back very soon! Thank you! Run Forrest! More 

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Restaurant Details

Location and Contact Information

  • Address: Flamingo Plaza | Zona Hotelera, Cancun, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 011529981930380

Price and Cuisine

  • Cuisine: Seafood

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Bubba Gump Shrimp Co. staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?