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Hacienda el Mortero

Certificate of Excellence
Mexican
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
Website
Today
6:00 pm - 12:00 am
Open now
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Hours:
Sun - Sat 6:00 pm - 12:00 am

TripAdvisor Reviewer Highlights

Read all 373 reviews
Visitor rating
  • 218
    Excellent
  • 89
    Very good
  • 37
    Average
  • 16
    Poor
  • 13
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Most recent review
Great food!

We loved our dinner here. Great food and nice decor. Tip; the Mariachi Band is loud so if you don't like that then go elsewhere. It really wasn't a problem for us as they didn't play long and didn't come to our table. It was a nice touch of Mexico!

5 of 5 starsReviewed March 24, 2015
StLouisCyn
,
Saint Louis, Missouri
Good for:
  • Breakfast/Brunch
  • Reservations
  • Late Night
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373 Reviews from our TripAdvisor Community

Date | Rating
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English first
Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
21 restaurant reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 24, 2015 NEW

We loved our dinner here. Great food and nice decor. Tip; the Mariachi Band is loud so if you don't like that then go elsewhere. It really wasn't a problem for us as they didn't play long and didn't come to our table. It was a nice touch of Mexico!

Was this review helpful? Yes
Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015 NEW

we went to this restaraunt twice during our stay.the food ,atmosphere service and mariachis serenading you was definatly outstanding

Was this review helpful? Yes
Richland, Indiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Had lobster tail like no other. Drinks seriously put us under the table. Great time! Service and band were excellent!

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
6 restaurant reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2015

This is a great restaurant with a great mariachi band. The food, service and the drinks were excellent and plentiful. This was one of the best meals we had in Cancun and we would recommend it and return.

Was this review helpful? Yes
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 25, 2015

Yes, I realize that I too am a tourist but we all know how the more "touristy" areas of a city can be when it comes to quality of food and I'm happy to report that this place was pretty good. The guacamole was amazing, the margaritas were large and boozey, but not overly so. It's relatively authentic and definitely... More 

Was this review helpful? Yes 1
Brampton, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2015

The Mariachi band and singers were excellent and the specialty coffee was a show to behold. Worth every peso! Oh and the food was superb from salads and the fish casserole to the desserts and atmosphere.

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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2015

Well, it serves mexican food, has live music and the setting is quite good - what could be better? The music from the mariachi band was fine ( though too loud) and they more or less insist on playing at your table - for a fee! The food however was to say the least disappointing. A sharing Mexican platter of... More 

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The Woodlands, Texas
Reviewer
5 reviews 5 reviews
3 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2015

Food was excellent and the margaritas were the originals not too sweet. Service was prompt and friendly and prices better than expected.

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Atlanta, Georgia
Contributor
13 reviews 13 reviews
6 restaurant reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 18, 2015

Not my worst experience, not my best. Was happy to get a different food than my all inclusive hotel, but was hoping for more. I had the chicken fajitas....and I've had MUCH better in the US. Price was fair. Atmosphere was loud and the mariachi band was annoying (but they were good).

Was this review helpful? Yes 2
Racine, WI
Senior Contributor
38 reviews 38 reviews
13 restaurant reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 12, 2015

This is a restaurant that has been around, basically unchanged, for years. It is designed for tourists and family groups. The servers all have years of experience and seem to handle everything without any problems. The margaritas are big--be warned. The restaurant features strolling mariachis who move from table to table. They will perform requests and pose for pictures. Yes,... More 

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?