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Hacienda el Mortero

#127 of 666 Restaurants in Cancun
Certificate of Excellence
Mexican
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
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Today
6:00 pm - 12:00 am
Open now
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Hours:
Sun - Sat 6:00 pm - 12:00 am
Dining options: Late Night, Breakfast, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 443 reviews
Visitor rating
  • 250
    Excellent
  • 113
    Very good
  • 45
    Average
  • 19
    Poor
  • 16
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Always a great place to eat!

We've been here before and it's consistently fun and good service and food. It is clean and the food is really good. Its traditional Mexican food and there are mariachis and the decor is beautiful. You really can't go wrong with eating here!!!!

4 of 5 starsReviewed September 3, 2015
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443 Reviews from our TripAdvisor Community

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English first
Level Contributor
95 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed September 3, 2015 NEW

We've been here before and it's consistently fun and good service and food. It is clean and the food is really good. Its traditional Mexican food and there are mariachis and the decor is beautiful. You really can't go wrong with eating here!!!!

Was this review helpful? Yes
Seattle
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 30, 2015 NEW

Great spot, good food and atmosphere. It was a nice meal and we dined there twice during our week in Cancun

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Mexico City, Distrito Federal, Mexico
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 28, 2015

On our first night in Cancun we decided to come to this place based on other TripAdvisor reviews. Unfortunately the overall experience was way below our expectations. Sure it has a nice vibe, really good mariachi music and polite waiters; but talking about the food... it was just bad. We ordered a seafood cacerol and a steak, which turned out... More 

Was this review helpful? Yes 1
Edmonton
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 26, 2015

This was one of our favourite restaurants during our trip to Cancun. We preferred this to all of the gourmet restaurants at our resort. The menu offers a variety of traditional Mexican dishes and we enjoyed all of the ones we ordered, including the fajitas and some fresh seafood. Portions were ample. We are not drinkers, but observed many other... More 

Was this review helpful? Yes 1
Monterrey, Mexico
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 20, 2015

Hacienda el Mortero is nice restaurant to visti and a MUST for any foreigner that'd like to feel the real Mexico; Food is great, Staff is friendly and the venue is very nice well decorated, Mariachi also is very Friendly :)!

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Washington DC, District of Columbia
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 12, 2015

This restaurant was very touristy with a live mariachi band and a guy who would go table to table blowing balloons for kids. The food was avg and unfortunately we got stuck behind a very large table so both our seating was 20 mins late and it took an hour to get our food. Not good when you have a... More 

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Flower Mound, Texas
Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 6, 2015

Great fun, great atmosphere, and okay food. I would recommend asking for a seat in the middle of the room - we were seated next to the entrance which seemed to distract from the overall experience.

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Guaynabo, Puerto Rico
Level Contributor
106 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 5, 2015

Hacienda El Mortero is an excellent mexican restaurant in Cancun. It has a great location within the hotel area and offers an excellent authentic mexican dining experience. Great service and very nice property. Highly recommended!

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Solon, Ohio
Level Contributor
86 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed August 3, 2015

Went on a Friday night. Nice atmosphere, table settings and Mariachi band. Festive atmosphere. Food was good - not large portions, but just about right. (Entrees are in the 250 peso range. When you walk in it seems promising and I really wanted to like this restaurant.(recommended my our concierge) Restaurant is next to the "Monkey Business" less than a... More 

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Charlottesville, Virginia
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 30, 2015

Good choice for a family outing! It was a little pricey but not outrageous. The Mariachi band was good and fun.

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?