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Hacienda el Mortero

Certificate of Excellence
Mexican
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
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Today
6:00 pm - 12:00 am
Closed now
See all hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
Dining options: Late Night, Full Bar, Reservations, Seating, Serves Alcohol, Waitstaff

TripAdvisor Reviewer Highlights

Read all 517 reviews
Visitor rating
  • 289
    Excellent
  • 135
    Very good
  • 53
    Average
  • 21
    Poor
  • 19
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
The best restaurant ever 100%

The best mariachi, staff and food.. If you want eat autentic mexican food this is the best restaurant to try. Is so clean and beautiful.. I know you love it... Es el mejor restaurant q e visitado los meseros los mariachis super limpio.. Si quieres probar comida mexicana autentica. Ve a este... read more

5 of 5 starsReviewed yesterday
Graciela M
,
Orlando, Florida
via mobile
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517 Reviews from our TripAdvisor Community

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  • More
Orlando, Florida
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The best mariachi, staff and food.. If you want eat autentic mexican food this is the best restaurant to try. Is so clean and beautiful.. I know you love it... Es el mejor restaurant q e visitado los meseros los mariachis super limpio.. Si quieres probar comida mexicana autentica. Ve a este restaurant.. El reatauran es hermoso.. Lo recomiendo 110%..... More 

Helpful?
Thank Graciela M
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been 3 times in 10 days... very good Food, friendly personal and very good music... just little bit to much AC... When you get sunburn you Feel very cold...

Helpful?
Thank Çiğdem O
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a reservation and went in casual clothes. Some folks were dressed nicer, but its Cancun so anything goes. Fun mariachi band and Huge margaritas. Husband had a osso bucco pork that was excellent. My chili relleno was a little plain and bland, no sauce. I would come back for the atmosphere and try the occo bucco.

Helpful?
Thank JETK23
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I dined at this restaurant while staying at Krystal Cancun hotel and resorts. We enjoyed having the mariachi band play while we ate. Our dinner and drinks were included with our hotel stay. My boyfriend had duck enchiladas which were great and I had a nice steak dinner with guacamole, rice, and tamales. We also had an... More 

Helpful?
Thank Steph S
Oliver, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We like Mariachi music and were so please we went here. The service (Alberto) and food were excellent (mid to high). The décor set the mood. The margaritas memorable for sure! But the music was first rate. Their rendition of La Paloma, we will not forget. Thank you. Hope to be back next year.

Helpful?
Thank Deb E
Level Contributor
4 reviews
3 restaurant reviews
4 of 5 stars Reviewed 2 weeks ago

Definitely a tourist restaurant, but still had really good food, great margaritas and a nice Mariachi band. Pricing was good for the amount and quality of the food.

Helpful?
Thank Kenneth W
Nanaimo
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We would return to this restaurant absolutely! Their food, their staff and their mexican singers and strolling entertainers were first class!

Helpful?
Thank blt3onvacation
San Antonio, Texas, United States
Level Contributor
89 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were surprised that such a quality restaurant was part of the All Inclusive deal at the neighboring Krystal Cancun. I had the lobster tail which they charged about $15 extra for those on the Inclusive plan, but it was sooo worth it. I liked the cactus salad too! My husband had the corn soup and shrimp which was delicious.... More 

Helpful?
Thank MaryQ46
Denver, Colorado
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The food, the music, the ambiance were phenomenal!! A fantastic family restaurant!!!We loved having diner there! Thank you!

Helpful?
Thank Llightfi
New York City, New York
Level Contributor
20 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Yelp reviews on Hacienda el Mortero aren't great, but we were very pleased. As guests of the Krystal Cancun, the Hacienda is part of the all inclusive plan, though you need to make reservations. There are a few items that require a slight up-charge/additional fee even if you are an AI guest--we were told which ones those were when... More 

Helpful?
Thank noodlebert

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican

Restaurant Characteristics

  • Good for: Families with children
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?