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Hacienda el Mortero

#112 of 640 Restaurants in Cancun
Certificate of Excellence
Mexican
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
Website
Today
6:00 pm - 12:00 am
Open now
See all hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
Dining options: Dinner, Breakfast, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 409 reviews
Visitor rating
  • 237
    Excellent
  • 98
    Very good
  • 41
    Average
  • 17
    Poor
  • 16
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Nice

Great food. We enjoyed the Mexican culture environment in "El Mortero". We liked the "Mariachis". Coffee and dessert were so good. Best time to go is dinner.

5 of 5 starsReviewed June 30, 2015
GEORGEFROMCANADA
,
Calgary, Canada
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409 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • German first
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  • Norwegian first
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English first
Silver Spring, Maryland
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 2, 2015 NEW

Good but not really great food. The restaurant is charming & the service very pleasant. Not sure if they just hold back to appeal to everyone but the food seemed a little bland.

Was this review helpful? Yes
Calgary, Canada
5 of 5 stars Reviewed June 30, 2015

Great food. We enjoyed the Mexican culture environment in "El Mortero". We liked the "Mariachis". Coffee and dessert were so good. Best time to go is dinner.

Was this review helpful? Yes
Fort Lauderdale, Florida
Level Contributor
54 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 25, 2015

The venue is simply gorgeous! Colorful! It depicts the very Mexican essence! Absolutely love the decor! They have vegetarian options what was awesome. Try the stuffed mushroom: simply delicious! They have a Mariachi band playing on Sundays at 6:00pm, very beautiful!

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California
Level Contributor
2 reviews
1 of 5 stars Reviewed June 14, 2015

Highly disappointed. We were served one basket of chips and a small serving of salsa for five people. The margarita was super light on the Tequilla. Food took forever to get and not one of us received it hot or even warm. Room temperature was more like it. Even if it had been hot, it was not worth the price... More 

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Leesburg, Virginia
Level Contributor
84 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 14, 2015

A very nicely decorated place which adds to the dining experience. The marachi band was good and a green salsa served with the chips..And the tortilla soup was great

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Miami Beach, Florida
Level Contributor
22 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 10, 2015

We went for the ambience, dia de muertos statues and historical wall art but were also pleased with the quality of the food and good service. Mariachi band played requests and all together I found the atmosphere to be very upbeat and friendly. Suitable for romantic couples dinner and families as well. It wasn't cheap, we spend $58 USD for... More 

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1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 6, 2015

The service was terrible. They take to long to serve you and the presentation of the food was awful. We had a salad and it look dead. The prices are to high.

Was this review helpful? Yes 1
Vancouver, Canada
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 27, 2015

We ate here twice as part of the all-inclusive package from the Krystal hotel. Cannot comment on the prices, as I did not pay attention. The service was just OK, the food was hit and miss. Some things were good, some no so much. I liked the authentic setting. Didn't like the fact that they did not have beer on... More 

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Vancouver, Washington
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 8, 2015

we ate here twice in three days. The special fajitas for two was amazing.....the lobster was so good!

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Vancouver, Washington
2 reviews
5 of 5 stars Reviewed May 7, 2015

we ate here twice it was so good! We had the fajitas for two special...it was amazing! The lobster was fantastic...I'm getting hungry typing this!

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Additional Information about Hacienda el Mortero

Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
Phone Number: 01 998 848 9800
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Open Hours:
Sunday 6:00 pm - 12:00 am
Monday 6:00 pm - 12:00 am
Tuesday 6:00 pm - 12:00 am
Wednesday 6:00 pm - 12:00 am
Thursday 6:00 pm - 12:00 am
Friday 6:00 pm - 12:00 am
Saturday 6:00 pm - 12:00 am
Cuisine: Mexican

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?