We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hacienda el Mortero

#105 of 648 Restaurants in Cancun
Certificate of Excellence
Mexican
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Get directions
Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
Website
Today
6:00 pm - 12:00 am
Closed now
See all hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
Dining options: Dinner, Breakfast, Reservations

TripAdvisor Reviewer Highlights

Read all 427 reviews
Visitor rating
  • 244
    Excellent
  • 107
    Very good
  • 42
    Average
  • 18
    Poor
  • 16
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Good family dinner

Good choice for a family outing! It was a little pricey but not outrageous. The Mariachi band was good and fun.

4 of 5 starsReviewed July 30, 2015
Kyla M
,
Charlottesville, Virginia
Add Photo Write a Review

427 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Solon, Ohio
Level Contributor
81 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed August 3, 2015 NEW

Went on a Friday night. Nice atmosphere, table settings and Mariachi band. Festive atmosphere. Food was good - not large portions, but just about right. (Entrees are in the 250 peso range. When you walk in it seems promising and I really wanted to like this restaurant.(recommended my our concierge) Restaurant is next to the "Monkey Business" less than a... More 

Was this review helpful? Yes
Charlottesville, Virginia
Level Contributor
8 reviews
4 restaurant reviews
4 of 5 stars Reviewed July 30, 2015 NEW

Good choice for a family outing! It was a little pricey but not outrageous. The Mariachi band was good and fun.

Was this review helpful? Yes
Level Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 25, 2015

Food and atmosphere at this restaurant are very good. They have Mariachis and they are excellent. We ate here as part of an all-inclusive so not sure about prices, but I think you can eat here if you are not staying at Krystal

Was this review helpful? Yes
Boston, Massachusetts
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 21, 2015

air conditioner, good price, good food. mariachis are there playing music table by table. Guacamole was good! Did not enjoy the deserts.

Was this review helpful? Yes
Potomac, Maryland
Level Contributor
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2015

Good quality restaurant with mariachi. No menu for children. Spectacular fire show if you order Mayan Coffee! A bit too expensive. But you can go there once in a while.

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 12, 2015

The food is exceptional, and the mariachi band is really excellent! The service was not the greatest this time around because the restaurant seemed really understaffed (visited twice in 2013, so had something to compare to), but it appears that the restaurant is coming under the umbrella of the Krystal, and they are in the midst of new construction, so... More 

Was this review helpful? Yes
Noblesville, Indiana, United States
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2015

Authentic Mexican food is the best and this place does it well. Short walk to the facility from the hotel and the mariachi band was great.

Was this review helpful? Yes
Level Contributor
3 reviews
4 of 5 stars Reviewed July 7, 2015

So nice to have a meal and feel you are in Mexico... Lovely service..tasty food.. Mariachi band was a nice touch they played for me and my boyfriend. Must try in cancun.

Was this review helpful? Yes
Silver Spring, Maryland
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 2, 2015

Good but not really great food. The restaurant is charming & the service very pleasant. Not sure if they just hold back to appeal to everyone but the food seemed a little bland.

Was this review helpful? Yes
Calgary, Canada
Level Contributor
22 reviews
5 restaurant reviews
5 of 5 stars Reviewed June 30, 2015

Great food. We enjoyed the Mexican culture environment in "El Mortero". We liked the "Mariachis". Coffee and dessert were so good. Best time to go is dinner.

Was this review helpful? Yes

Travelers who viewed Hacienda el Mortero also viewed

 
Cancun, Quintana Roo
Cancun, Quintana Roo
 

Been to Hacienda el Mortero? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hacienda el Mortero

Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
Phone Number: 01 998 848 9800
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Open Hours:
Sunday 6:00 pm - 12:00 am
Monday 6:00 pm - 12:00 am
Tuesday 6:00 pm - 12:00 am
Wednesday 6:00 pm - 12:00 am
Thursday 6:00 pm - 12:00 am
Friday 6:00 pm - 12:00 am
Saturday 6:00 pm - 12:00 am
Cuisine: Mexican

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing
Improve this listing

Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
Ask a question
Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?