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Hacienda el Mortero

Certificate of Excellence
Mexican
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Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
01 998 848 9800
Website
Today
6:00 pm - 12:00 am
Closed now
See all hours
Hours:
Sun - Sat 6:00 pm - 12:00 am
Dining options: Breakfast, Dinner, Late Night, Reservations

TripAdvisor Reviewer Highlights

Read all 391 reviews
Visitor rating
  • 226
    Excellent
  • 96
    Very good
  • 39
    Average
  • 17
    Poor
  • 13
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Yum yum yum

we ate here twice in three days. The special fajitas for two was amazing.....the lobster was so good!

5 of 5 starsReviewed May 8, 2015
Amanda Q
,
Vancouver, Washington
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391 Reviews from our TripAdvisor Community

Date | Rating
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English first
Vancouver, Washington
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 8, 2015

we ate here twice in three days. The special fajitas for two was amazing.....the lobster was so good!

Was this review helpful? Yes
Vancouver, Washington
2 reviews
5 of 5 stars Reviewed May 7, 2015

we ate here twice it was so good! We had the fajitas for two special...it was amazing! The lobster was fantastic...I'm getting hungry typing this!

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2015

Large margaritas, mariachi band, and good service. Quaint place with original style and authentic appeal.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed April 28, 2015 via mobile

TripAdvisor reviews failed me on this one. Despite the high marks, this place failed to provide a good dining experience. High price, mediocre service, and poor food quality. The Mariachi band was obnoxiously loud. The temperature was so cold that our kids were shaking. The chile rellano dinner was just one single small poblano pepper with NOTHING else on the... More 

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Dallas, Texas
Top Contributor
80 reviews 80 reviews
13 restaurant reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 28, 2015

This is the most authentic restaurant in the "party strip" of Cancun. The food, while it is tasty, it is quite pricey. I ordered Vegetable Tacos and they were very simple, not much taste. The crepes, sopa de lima, and tampico de res were better. The service was a little slow. And they had mariachis playing the first 15 minutes,... More 

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Chicago
Senior Contributor
22 reviews 22 reviews
14 restaurant reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 27, 2015

I remember this place having great chips and salsa and a wider selection of menu items. The Dorado salad was interesting for one or two bites, the main course was much better, it was near the back of the menu and called something like sonoran style chicken with beens and rice. I had one bottle of water and one margarita... More 

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stockton
Contributor
15 reviews 15 reviews
4 restaurant reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 19, 2015

Ate here as part of the all-inclusive plan from a hotel. The service is great, however the food is not high end Mexican as they advertise. However if your staying at the Krystal Hotel, this is the best meal they offer.

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Maine
Contributor
14 reviews 14 reviews
6 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2015

Such great authentic food. Everything was so good, the margaritas were amazing. Try the portabello mushroom appetizer and the filet mignon

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Salinas, CA
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2015

LOVED IT, and it was part of the inclusive package. The Mariachi band was GREAT, Personal and again, we tipped because we wanted to not that it waS EXPECTED. The MARGARITAS (PEACH) WERE GREAT.

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Pompano Beach, Florida
Top Contributor
70 reviews 70 reviews
30 restaurant reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 5, 2015

Attentive staff and delicious Mexican food. I recomend to try their Margaritas. They come in a very big glass and are delicious... One should be enough for the average drinker. We enjoyed their Mariachi music. Cons: My husband gave a $20 US dollar tip to the Mariachi band to play a few songs for me and they only played one... More 

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulkal Km. 9.5, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 01 998 848 9800

Price and Cuisine

  • Cuisine: Mexican
Open Hours
Sunday
6:00 pm - 12:00 am
Monday
6:00 pm - 12:00 am
Tuesday
6:00 pm - 12:00 am
Wednesday
6:00 pm - 12:00 am
Thursday
6:00 pm - 12:00 am
Friday
6:00 pm - 12:00 am
Saturday
6:00 pm - 12:00 am

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda el Mortero and other visitors
1 question
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Questions? Get answers from Hacienda el Mortero staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?