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Cancun airport, Cancun, Mexico
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Dining options: Dinner, Lunch
Description: In the Cancun airport!

TripAdvisor Reviewer Highlights

Read all 67 reviews
Visitor rating
  • 11
    Excellent
  • 20
    Very good
  • 14
    Average
  • 12
    Poor
  • 10
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Service poor

We had time before our flight to get something to eat, having eaten in various TGI Fridays thought we would give it a try. We were seated pretty quickly, but, the seater having no English menus to hand gave us menus in Spanish. We felt really rushed in to making our selection, we ordered... read more

3 of 5 starsReviewed July 6, 2015
197MSM1955
,
Bradford, United Kingdom
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67 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ravenshead, United Kingdom
Level Contributor
18 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 29, 2015 NEW

absolutely empty. food was same as in USA/UK. good place to sit and kill the time whilst waiting for your flight.

Was this review helpful? Yes
London, United Kingdom
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 25, 2015

Obviously this is TGI Fridays so we just had to go before our flight home. Our plane was delayed for half an hour so we decided to share some starters. The drinks menu was very restricted so we opted for Dr. Pepper instead we though it was the bottomless as its with all the other bottomless drink but it comes... More 

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Dear Capricorn. First of all, let me thank you for taking the time to write us. As a franchise, we take our clients reviews very seriously. Usually we're known for our attentive staff and good kitchen, and we are really sorry to read you have a bad experience in our restaurant therefore will like to apologize. I'll try to reach... More 

OAKVILLE
Level Contributor
19 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 21, 2015

I usually spend time in TGIFridays at T2 Cancun airport. It's my 'thing'. Always have a glass of wine and a light meal there before my flights!

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Dear Finssup. Thank you so much for writting us. It is a privilege for us to have you each time you give us minutes of your time to visit TGI Fridays. Hopefully we can meet soon. Liz. More 

Level Contributor
33 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 15, 2015

As me and my partner were waiting for a flight back to the UK. We thought it would be best to eat there as we love TGI in the UK. The service from our waiter was terrible , he seemed to be in a rush and was not attentive at all. Quite off putting I must say. The food wasn't... More 

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Dear Jessica B. First of all I want to thank you for taking the time to write a review of your recent visit. We apologize for the inconveniences you experienced. I have shared your comments with the manager and we are actively taking steps to make sure it will not happen again. If you could be please kind to send... More 

South Australia, Australia
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 8, 2015 via mobile

An american chain restaurant, always gonna be a number, so id never expect good service or food. As theres nothing good at cancun airport, this was the only choice, menu selection for breakfast WELL overpriced & doesnt inc coffee or juice nothing etc, food was average, but these chains cook quantity not quality. The unattentive waiter forgot my cutlery, I... More 

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Dear Eliza s. First of all, thank you for taking the time to write a review about your recent visit. I am very sorry that your experience at our property was not up to our usual high standards and we apologize for all the inconvenience you experienced. The security airport measures does not allow us to bring any type of... More 

Bradford, United Kingdom
Level Contributor
27 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 6, 2015

We had time before our flight to get something to eat, having eaten in various TGI Fridays thought we would give it a try. We were seated pretty quickly, but, the seater having no English menus to hand gave us menus in Spanish. We felt really rushed in to making our selection, we ordered burgers and fries, and two beers.... More 

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Good morning. Thank you very much for your candid review of your recent visit. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our service and quality. I hope that I can convince you to change your mind about another visit to our restaurant.... More 

Cranbrook, Canada
Level Contributor
60 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 5, 2015

The food here was great!! We had an amazing burger here and the service was great as well!! Nice finish to our holiday for sure,

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Good Afthernoon. Thank you for taking the time to write your review of your visit, your comments are very much valued. We really appreciate your comments regarding our quality, price and service. Thank you again, and we look forward to seeing you on your next trip to Cancun. Liz. More 

Ironbridge Gorge, United Kingdom
Level Contributor
92 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 2, 2015

Considering it was so busy, the staff founds us seats and kept the drinks coming. A great place to sit and watch the hussle and bussle of the airport around you. Staff were attentive and quick to serve. Slightly expensive but it's an airport and that's what they do. You reach TGI's before you get to the main departure gate... More 

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Good afthernoon. Thank you so much for your kind review about your recent visit to our restaurant. When're you coming back? Hopefully soon, it'll be a pleasure to serve you. Until then. Best regards. Liz. More 

Plymouth, United Kingdom
Level Contributor
34 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 2, 2015

Set up in Cancun Airport and one of the most accessible restaurants it was busy but we were greeted and a seat found for us quite quickly. The server was really polite and spoke very good English. The food was huge and tasty and the price for airport food was so reasonable. its made we want to back for more!!

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Dear MrsWilkes2012 We thank you so much for all of your positive comments. We are happy to read that your experience was good in general, and that the facilities and service were awesome. Here in TGI Friday, we're glad to help making you feel a little less stressed about your flight. Please share with us your photos in our Social... More 

Chattanooga, Tennessee
Level Contributor
122 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed June 26, 2015

My husband and I visited to have a drink and a snack. The noise level was high, but the food and the service were good. We enjoyed the respite from the rest of the airport for about an hour--certainly worth the price of about $20.

Was this review helpful? Yes
Liz N, Director de Relaciones con Clientes at TGI friday, responded to this review

Good Morning jvcs. We thank you so much for all of your positive comments. We are happy to read that your experience was good in general, and that the facilities and service were awesome. Here in TGI Fridays Cancun Airport, we're glad to help making you feel a little less stressed about your flight. Please share with us your photos... More 

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Additional Information about TGI friday

Address: Cancun airport, Cancun, Mexico
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Cuisine: American

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Restaurant Details

Location and Contact Information

  • Address: Cancun airport, Cancun, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun

Price and Cuisine

  • Cuisine: American

Description

In the Cancun airport!

Questions & Answers

Questions? Get answers from TGI friday staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?