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Hacienda Sisal

Certificate of Excellence
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Blvd Kukulcan 32 | between Kukulcan Plaza & The Royal Sands & Spa, Cancun, Mexico
998-848-82-20
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Today
5:00 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 5:00 pm - 11:00 pm
Dining options: Lunch, Late Night, Breakfast, Dinner, Buffet, Reservations

TripAdvisor Reviewer Highlights

Read all 907 reviews
Visitor rating
  • 482
    Excellent
  • 257
    Very good
  • 107
    Average
  • 39
    Poor
  • 22
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4.5 of 5 stars
Excellent Food and Service

Dined at the Hacienda Sisal with my family while staying at the Royal. The food was absolutely amazing and of top quality. The restaurant had a nice ambiance. Excellent customer service and yummy deserts. Everyone was very attentive. Would highly recommend this restaurant.

5 of 5 starsReviewed August 28, 2015
Aero E
,
Irvine, California
Good for:
  • Doing business
  • Families with children
  • Local cuisine
  • Large groups
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907 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Irvine, California
Level Contributor
102 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed August 28, 2015 NEW

Dined at the Hacienda Sisal with my family while staying at the Royal. The food was absolutely amazing and of top quality. The restaurant had a nice ambiance. Excellent customer service and yummy deserts. Everyone was very attentive. Would highly recommend this restaurant.

Was this review helpful? Yes
Level Contributor
1 review
5 of 5 stars Reviewed August 24, 2015

We ate in this restaurant twice during our trip to Cancun even though we didn't stay at their hotel. That says how much we love this place! The food tastes great and service is equally good. They provide large portion with very reasonable price! We've enjoyed every course we had. I think it is considered Tex Mex style.

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Longford, Ireland
Level Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 21, 2015

We came across from the Royal Caribbean for an evening as we wanted a traditional Mexican dinner. We weren't disappointed!! Had a lovely traditional meal, and a super dessert too! The decor and atmosphere of the restaurant is lovely too.

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New Canaan, Connecticut, United States
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 20, 2015

Staying at the Royal Sands, this was an easy walk. I had the Cancun margarita which was tasty at potent. Definitely get the table side guacamole as so much better. We had the queso fundido with chorizo which was delicious, enchiladas verses and carnitas. They were all very good. The best part was the creamy tres leches which was served... More 

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London, United Kingdom
Level Contributor
84 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed August 18, 2015

Visited with 2 friends, excellent fresh Mexican flavours with great service. We shared a few appetisers and were really impressed with the guacamole being prepared at the table- so fresh! Superb margaritas, large really does mean large here!

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Las Vegas, Nevada
2 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 18, 2015

Good food, good service.The mango tequila is so good.We were so glad we ate in these nice restaurant.

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San Francisco, California
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 15, 2015

We recently stayed at the Royal Sands and this was one of the restaurants included in the all-inclusive package. We liked coming here a lot! Food was delicious and the service was great! If only this restaurant brought food directly to the hotel, I'd probably get my every meal from here instead of the mediocre food at La Veranda.

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Austin, Texas
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 15, 2015

Beautiful restaurant with great food and Osvaldo is just an amazing guy! We've been here twice and just enjoyed! We ate so much and different food and Osvaldo was such a great host! Highly recommend this place!

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Level Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 15, 2015

Been coming here for sixteen years and never disappointed. Atmosphere is great. Looks like an old hacienda inside.Food is great. Love the fajitas. Try it

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Monroe, Connecticut
Level Contributor
120 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 513 helpful votes
4 of 5 stars Reviewed August 13, 2015

We always return here at least once per visit. We also ask to be served by the wonderful female waiter. I'm sorry I forget her name. Great margaritas and good food. We always make this one of our stops. Thanks to the great staff. JerrytheK in Ct.

Was this review helpful? Yes 2

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Restaurant Details

Location and Contact Information

  • Address: Blvd Kukulcan 32 | between Kukulcan Plaza & The Royal Sands & Spa, Cancun, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: 998-848-82-20

Price and Cuisine

  • Cuisine: Mexican, Pizza

Restaurant Characteristics

  • Good for: Doing business, Families with children, Local cuisine, Large groups
Open Hours
Sunday
5:00 pm - 11:00 pm
Monday
5:00 pm - 11:00 pm
Tuesday
5:00 pm - 11:00 pm
Wednesday
5:00 pm - 11:00 pm
Thursday
5:00 pm - 11:00 pm
Friday
5:00 pm - 11:00 pm
Saturday
5:00 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hacienda Sisal and other visitors
4 questions
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Questions? Get answers from Hacienda Sisal staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?