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Gustino

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Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico (adentro del hotel JW Marriott Cancun)
+52 998 848 9649
Website
Today
5:30 pm - 11:00 pm
Open now
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Hours:
Sun - Sat 5:30 pm - 11:00 pm
Dining options: Dinner, Reservations, Late Night
Description: Enjoy gourmet northern Italian cuisine in our renowned restaurant in...
Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
read more
Good for:
Casual Elegant
Romance
Special occasions
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 241 reviews
Visitor rating
  • 149
    Excellent
  • 56
    Very good
  • 25
    Average
  • 6
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Most recent review
Italian food at JW Marriott

We went there for 24th anniversary they had a nice heart of rose petal set up for us. The food was really good however if you're in a hurry it took us about 2 hours to eat but we didn't mind. The food was good the service was good and atmosphere was great I give it a four star and... read more

4 of 5 starsReviewed February 25, 2015
Jerome S
Good for:
  • Casual Elegant
  • Romance
  • Special occasions
  • Entertaining clients
  • Dinner
  • Reservations
  • Late Night
Add Photo Write a Review

241 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 restaurant reviews
4 of 5 stars Reviewed February 25, 2015

We went there for 24th anniversary they had a nice heart of rose petal set up for us. The food was really good however if you're in a hurry it took us about 2 hours to eat but we didn't mind. The food was good the service was good and atmosphere was great I give it a four star and... More 

Was this review helpful? Yes
Rochester, New York
Contributor
18 reviews 18 reviews
8 restaurant reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 25, 2015

My husband and I celebrated our wedding anniversary while we were staying at the JW Marriott, where Gustino is located. I contacted the staff beforehand to let them know. The restaurant immediately emailed me back and said they would help make the night special. When we arrived there was a heart made out of rose petals on our table. They... More 

Was this review helpful? Yes
Port Huron, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2015

We ate at Gustino's twice during our stay at the JW. The first night was romantic and delicious. Enjoyed it so much thought we would take our adult family the next night. Food was mixed..some dishes were terrific others delivered cold. Server did not items back without issue and heated. Both nights the osso bucco pasta was delicious.

Was this review helpful? Yes
MarriottCancun, Director Of Restaurants & Bars at Gustino, responded to this review

Dear dniester1146, Thank you for taking the time to share your recent experience at the JW Marriott Cancun Resort & Spa with us. One of our key priorities is to provide the highest level of of food quality and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the quality of food in... More 

Hartford, Connecticut
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 1, 2015

Food was just fair. Ceasar salad was pitiful and very, very small. Rolls were day old, or so it seemed.

Was this review helpful? Yes 2
MarriottCancun, Director of Restaurants & Bars at Gustino, responded to this review

Dear Kate M, Your valued feedback highlighted to review our recipes for improvement our quelity of food that I have since shared with the Executive Chef, who join me in offering their apologies for their team’s shortcomings. Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some... More 

Cleveland, Ohio
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2015

Been there several times.Excellent food, service and setting. Expensive, but worth it! Chef will accommodate your request to modifing a dish. JB

Was this review helpful? Yes 2
Washington, District of Columbia
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 28, 2015

The Lamb Chops and the Cornish Hen were delicious. The chocolate cake was the best dessert I've ever had. It's utterly amazing. Don't miss it.

Was this review helpful? Yes 2
Olney, Maryland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2015

I was looking at trip advisor for a good Italian restaurant in Cancun and I came up with Gustino's which happened to be in our hotel, J.W. Marriott. Luis was our server and he was beyond execellent. My wife had the Margarita Pizza and I had the special which was a stuffed spinach ravioli with all this seafood including lobster,... More 

Was this review helpful? Yes 1
Albany, NY
Top Contributor
64 reviews 64 reviews
44 restaurant reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 20, 2015

My wife and I have eaten at some of the best restaurants in the world. The service at this restaurant compared equally with any of them. As an example, the waiter came to place a salad fork. My wife had spilled a few combs from her bread plate, not a lot, but some to be seen. The waiter was about... More 

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2015

My wife and I recently visited Italy and developed a taste for authentic Italian food. Gustino will not disappoint, just take one look at the menu and you will see that it's worth a visit. We had outstanding service and food that we decided to visit Gustino for a second time on our vacation.

Was this review helpful? Yes 1
Newton, New Jersey
Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

Very helpful, beautiful atmosphere, solid restaurant. Try the rack of lamb and the burrata mozzarella caprese.

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9649

Price and Cuisine

  • Average Prices: USD 21 - 33
  • Cuisine: Italian

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romance, Special occasions, Entertaining clients

Description

Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:30 pm - 11:00 pm
Tuesday
5:30 pm - 11:00 pm
Wednesday
5:30 pm - 11:00 pm
Thursday
5:30 pm - 11:00 pm
Friday
5:30 pm - 11:00 pm
Saturday
5:30 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gustino and other visitors
2 questions
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Questions? Get answers from Gustino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?