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Gustino

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Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico (adentro del hotel JW Marriott Cancun)
+52 998 848 9649
Website
Today
5:30 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 5:30 pm - 11:00 pm
Dining options: Dinner, Reservations, Late Night
Description: Enjoy gourmet northern Italian cuisine in our renowned restaurant in...
Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
read more
Good for:
Casual Elegant
Romance
Special occasions
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 251 reviews
Visitor rating
  • 155
    Excellent
  • 59
    Very good
  • 26
    Average
  • 6
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Gustinos

This was a great Italian restaurant. The food, atmosphere, drinks, dessert and servers were wonderful!

5 of 5 starsReviewed April 1, 2015
Bob C
,
Edina, Minnesota
Good for:
  • Casual Elegant
  • Romance
  • Special occasions
  • Entertaining clients
  • Dinner
  • Reservations
  • Late Night
Add Photo Write a Review

251 Reviews from our TripAdvisor Community

Date | Rating
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English first
Edina, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
5 of 5 stars Reviewed April 1, 2015 NEW

This was a great Italian restaurant. The food, atmosphere, drinks, dessert and servers were wonderful!

Was this review helpful? Yes
Miami, Florida
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2015 NEW

We decided to 'eat in' as a guest of the JW Hotel and spending the day visiting Tulum we decided to 'eat in' by eating at Gustino Restaurant inside of the JW and WOW what a pleasant surprise! the restaurant is soo well decorated, service was top notch, the presentation of the food was outstanding, the chef stopped by to... More 

Was this review helpful? Yes
clark, NJ
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2015

Food was exceptional! Our anniversary was noted and special care given. We had the best table available. A special desert was prepared for our event, although the number of years written on it was incorrect. Finished off by the gift of a rose.

Was this review helpful? Yes
new york
Top Contributor
94 reviews 94 reviews
41 restaurant reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 19, 2015

After reading about this "highly rated" restaurant, we were surprised that it had limited offerings but were optimistic. Unfortunately, for the most part, the food did not measure up. The only item that was very good was the carpaccio di manzo. The pate was okay. The main courses were not. My husband had the seafood pasta that was drowning in... More 

Was this review helpful? Yes
MarriottCancun, Sous Chef at Gustino, responded to this review

Ms. Travelyn103: Thank you very much for your visit to our Specialties Restaurant "Gustino's" and for give us the opportunity to serve you and delight you with our food. You made a great selection of dishes from our menu. The carpaccio is one of our best seller dishes and we are very happy to read that it was your best... More 

Cottage Grove, Minnesota
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2015

JW is a beautiful hotel. We took time to get some family photos around the property before dinner. We had a 5:30 reservation on open table and we were the first ones there. We had our two kids (9 and 11) with and they were treated like a King and Queen. My wife and I split the caprese salad. Small... More 

Was this review helpful? Yes 1
Long Beach Island, New Jersey
Contributor
11 reviews 11 reviews
4 restaurant reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 5, 2015

Lovely Italian Restaurant located @ the JW Marriott Hotel. Good food, romantic atmosphere, great saxaphone player.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 restaurant reviews
4 of 5 stars Reviewed February 25, 2015

We went there for 24th anniversary they had a nice heart of rose petal set up for us. The food was really good however if you're in a hurry it took us about 2 hours to eat but we didn't mind. The food was good the service was good and atmosphere was great I give it a four star and... More 

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Rochester, New York
Contributor
18 reviews 18 reviews
8 restaurant reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 25, 2015

My husband and I celebrated our wedding anniversary while we were staying at the JW Marriott, where Gustino is located. I contacted the staff beforehand to let them know. The restaurant immediately emailed me back and said they would help make the night special. When we arrived there was a heart made out of rose petals on our table. They... More 

Was this review helpful? Yes
Port Huron, Michigan
Senior Reviewer
6 reviews 6 reviews
3 restaurant reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 19, 2015

We ate at Gustino's twice during our stay at the JW. The first night was romantic and delicious. Enjoyed it so much thought we would take our adult family the next night. Food was mixed..some dishes were terrific others delivered cold. Server did not items back without issue and heated. Both nights the osso bucco pasta was delicious.

Was this review helpful? Yes
MarriottCancun, Director Of Restaurants & Bars at Gustino, responded to this review

Dear dniester1146, Thank you for taking the time to share your recent experience at the JW Marriott Cancun Resort & Spa with us. One of our key priorities is to provide the highest level of of food quality and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the quality of food in... More 

Hartford, Connecticut
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 1, 2015

Food was just fair. Ceasar salad was pitiful and very, very small. Rolls were day old, or so it seemed.

Was this review helpful? Yes 2
MarriottCancun, Director of Restaurants & Bars at Gustino, responded to this review

Dear Kate M, Your valued feedback highlighted to review our recipes for improvement our quelity of food that I have since shared with the Executive Chef, who join me in offering their apologies for their team’s shortcomings. Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some... More 

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Restaurant Details

Location and Contact Information

  • Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9649

Price and Cuisine

  • Average Prices: USD 20 - 33
  • Cuisine: Italian

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romance, Special occasions, Entertaining clients

Description

Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:30 pm - 11:00 pm
Tuesday
5:30 pm - 11:00 pm
Wednesday
5:30 pm - 11:00 pm
Thursday
5:30 pm - 11:00 pm
Friday
5:30 pm - 11:00 pm
Saturday
5:30 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gustino and other visitors
2 questions
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Questions? Get answers from Gustino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?