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Gustino

Certificate of Excellence
$$$
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Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico (adentro del hotel JW Marriott Cancun)
+52 998 848 9649
Website
Today
5:30 pm - 11:00 pm
Open now
See all hours
Hours:
Sun - Sat 5:30 pm - 11:00 pm
Dining options: Dinner, Late Night, Reservations
Description: Enjoy gourmet northern Italian cuisine in our renowned restaurant in...
Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
read more

TripAdvisor Reviewer Highlights

Read all 273 reviews
Visitor rating
  • 165
    Excellent
  • 64
    Very good
  • 30
    Average
  • 8
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Excellent meal and fantastic service (not your normal hotel restaurant experience)

Had a fabulous dining experience while staying at the JW Marriott . Julio was our waiter and the team that served us was fantastic. We started the meal with a chefs appetizer of fried mozzerala and spinach it was very good. From there I had the buffalo mozzarella and tomatoe salad and a Caesar... read more

5 of 5 starsReviewed June 30, 2015
Biztravr
,
Pittsburgh, Pennsylvania
Good for:
  • Romantic
  • Entertaining clients
  • Special occasions
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273 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
275 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed June 30, 2015 NEW

Had a fabulous dining experience while staying at the JW Marriott . Julio was our waiter and the team that served us was fantastic. We started the meal with a chefs appetizer of fried mozzerala and spinach it was very good. From there I had the buffalo mozzarella and tomatoe salad and a Caesar both where very good. For dinner... More 

Was this review helpful? Yes
Langley, WA
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2015

I stayed at club 91 level and have to say the lamb I had in Club was superior to the ovepriced lamb in restaurant. Service was spotty, undertrained. Pastas were fair-good. AC was ice cold

Was this review helpful? Yes
MarriottCancun, Exec. Chef at Gustino, responded to this review

Good afternoon Swimmertom, greetings from Cancun: I would like to thank you for taking the time to let us know your opinion about your experience in Gustino. I am so sad to read that the food did not meet your expectations. Please receive my most sincere apologies on behalf of the culinary team of Gustino´s restaurant. Your comments let us... More 

Boston, Massachusetts
Level Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 27, 2015

Well, if you are in a date mood and have lot of money to spend then this is classy high class restaurant. I find it was not the top choice given value for money you spend here. Nonetheless the food is good and service is good.

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1 review
5 of 5 stars Reviewed June 14, 2015 via mobile

We came to JW for our honeymoon and have had the best experience. The most memorable was our waiter Jimmy at the delicious Italian restaurant Gustino. Jimmys happiness and genuine care for you was undeniable. He was so kind and attentive. We enjoyed having him as our waiter so much we went back again. He will be one of the... More 

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Las Vegas, Nevada
Level Contributor
55 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 11, 2015

Gustino is located in the beautiful and elegant JW Marriott located in the hotel zone of Cancun; next to Casa Magna Marriott. We had a very romantic, enjoyable, relaxing dinner at Gustino. They serve fine Italian Cuisine. There is also live entertainment while you dine. Tables face the beach or pool area. Service is excellent! Prices are affordable and the... More 

Was this review helpful? Yes 1
Vancouver, Washington
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

My wife and I met with another couple that were staying at the JW Marriott in Cancun for what we were expecting to be drinks. We ended up staying at Gustino's for hours. While we only had what would be considered appetizers and wine the service was exceptional. Abel Hernandez and his staff took wonderful care of us. I would... More 

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Phoenix, Arizona
Level Contributor
22 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 7, 2015

good Italian food, the service was wonderful, the deserts and wine were great. presentation for everything was done superb! price was reasonable, food and service was way above what they charge.

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Seattle
Level Contributor
14 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 2, 2015

We were looking for a fine Italian restaurant to celebrate our wedding anniversary and choose this restaurant. The past was soggy and the lamb chewy

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MarriottCancun, Hotel Sous Chef at Gustino, responded to this review

Mr. and Mrs. Glynn: I like to thank you for taking the time to let us know your opinion about your experience during your dinner at Gustino, thank you very much for choosing us to celebrate your special date: your Wedding anniversary. I am so sad to read that the food did not meet your expectations. Please receive my most... More 

New York City, New York
Level Contributor
23 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 29, 2015

Have dined here several times and each time the staff makes us feel like we are the only clients in the entire hotel and restaurant. The presentation is a foodie's dream and we have never had anything less than a delicious selection, no matter what we ordered. Unfortunately - not the the fault of the restaurant at all - some... More 

Was this review helpful? Yes 2
clovis
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 28, 2015

The service was excellent and the food wonderful! The delightful antipasti and wonderful bread and main course was excellent for the price. We have been many other places that were very expensive and this place is a real value. The Pasta was wonderful and the veal chop succulent! The deserts were amazing!

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Additional Information about Gustino

Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
Phone Number: +52 998 848 9649
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Open Hours:
Sunday 5:30 pm - 11:00 pm
Monday 5:30 pm - 11:00 pm
Tuesday 5:30 pm - 11:00 pm
Wednesday 5:30 pm - 11:00 pm
Thursday 5:30 pm - 11:00 pm
Friday 5:30 pm - 11:00 pm
Saturday 5:30 pm - 11:00 pm
Average Prices: USD 20 - 32
Cuisine: Italian

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Restaurant Details

Location and Contact Information

  • Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9649

Price and Cuisine

  • Average Prices: USD 20 - 32
  • Cuisine: Italian

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romantic, Entertaining clients, Special occasions

Description

Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:30 pm - 11:00 pm
Tuesday
5:30 pm - 11:00 pm
Wednesday
5:30 pm - 11:00 pm
Thursday
5:30 pm - 11:00 pm
Friday
5:30 pm - 11:00 pm
Saturday
5:30 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gustino and other visitors
2 questions
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Questions? Get answers from Gustino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?