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Gustino

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Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico (adentro del hotel JW Marriott Cancun)
+52 998 848 9649
Website
Today
5:30 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 5:30 pm - 11:00 pm
Dining options: Dinner, Reservations, Late Night
Description: Enjoy gourmet northern Italian cuisine in our renowned restaurant in...
Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
read more
Good for:
Casual Elegant
Romance
Special occasions
Entertaining clients

TripAdvisor Reviewer Highlights

Read all 256 reviews
Visitor rating
  • 158
    Excellent
  • 60
    Very good
  • 27
    Average
  • 6
    Poor
  • 5
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Amazing service

Just finished here. Had absolutely five star service. The food was good and the mood of the place is amazing. Very well done.

5 of 5 starsReviewed April 17, 2015
Tommy L
,
Bakersfield, California, United States
Good for:
  • Romance
  • Special occasions
  • Entertaining clients
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256 Reviews from our TripAdvisor Community

Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lutherville, Maryland
Senior Contributor
34 reviews 34 reviews
20 restaurant reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 21, 2015 NEW

I would go here for a special occasion for the atmosphere. I thought the food was fine. I don't like getting a wedge of lettuce for my Caesar's salad but my daughters tomato and mozz salad was just the way she liked it. The intermezzo seemed a bit pretentious and unnecessary. My daughter loved her lamb chops but my pasta... More 

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Bakersfield, California, United States
Top Contributor
266 reviews 266 reviews
176 restaurant reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed April 17, 2015

Just finished here. Had absolutely five star service. The food was good and the mood of the place is amazing. Very well done.

Was this review helpful? Yes
Issaquah, Washington
Top Contributor
113 reviews 113 reviews
90 restaurant reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 17, 2015

We enjoyed the ambiance of this attractive restaurant, but it was not a typical Italian restaurant. The restaurant atmosphere has the feeling of an “upscale” establishment. In that sense, more effort seemed to be in the food presentations, while the portions were small for the price. The service was very attentive, but a little on the stuffy side. I had... More 

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Edina, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2015

This was a great Italian restaurant. The food, atmosphere, drinks, dessert and servers were wonderful!

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Miami, Florida
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2015

We decided to 'eat in' as a guest of the JW Hotel and spending the day visiting Tulum we decided to 'eat in' by eating at Gustino Restaurant inside of the JW and WOW what a pleasant surprise! the restaurant is soo well decorated, service was top notch, the presentation of the food was outstanding, the chef stopped by to... More 

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clark, NJ
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2015

Food was exceptional! Our anniversary was noted and special care given. We had the best table available. A special desert was prepared for our event, although the number of years written on it was incorrect. Finished off by the gift of a rose.

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new york
Top Contributor
94 reviews 94 reviews
41 restaurant reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed March 19, 2015

After reading about this "highly rated" restaurant, we were surprised that it had limited offerings but were optimistic. Unfortunately, for the most part, the food did not measure up. The only item that was very good was the carpaccio di manzo. The pate was okay. The main courses were not. My husband had the seafood pasta that was drowning in... More 

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MarriottCancun, Sous Chef at Gustino, responded to this review

Ms. Travelyn103: Thank you very much for your visit to our Specialties Restaurant "Gustino's" and for give us the opportunity to serve you and delight you with our food. You made a great selection of dishes from our menu. The carpaccio is one of our best seller dishes and we are very happy to read that it was your best... More 

Cottage Grove, Minnesota
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 12, 2015

JW is a beautiful hotel. We took time to get some family photos around the property before dinner. We had a 5:30 reservation on open table and we were the first ones there. We had our two kids (9 and 11) with and they were treated like a King and Queen. My wife and I split the caprese salad. Small... More 

Was this review helpful? Yes 1
Long Beach Island, New Jersey
Contributor
11 reviews 11 reviews
4 restaurant reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 5, 2015

Lovely Italian Restaurant located @ the JW Marriott Hotel. Good food, romantic atmosphere, great saxaphone player.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 restaurant reviews
4 of 5 stars Reviewed February 25, 2015

We went there for 24th anniversary they had a nice heart of rose petal set up for us. The food was really good however if you're in a hurry it took us about 2 hours to eat but we didn't mind. The food was good the service was good and atmosphere was great I give it a four star and... More 

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Restaurant Details

Location and Contact Information

  • Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9649

Price and Cuisine

  • Average Prices: USD 20 - 33
  • Cuisine: Italian

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Romance, Special occasions, Entertaining clients

Description

Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:30 pm - 11:00 pm
Tuesday
5:30 pm - 11:00 pm
Wednesday
5:30 pm - 11:00 pm
Thursday
5:30 pm - 11:00 pm
Friday
5:30 pm - 11:00 pm
Saturday
5:30 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gustino and other visitors
2 questions
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Questions? Get answers from Gustino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?