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Gustino

Certificate of Excellence
$$$
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Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico (adentro del hotel JW Marriott Cancun)
+52 998 848 9649
Website
Today
5:30 pm - 11:00 pm
Closed now
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Hours:
Sun - Sat 5:30 pm - 11:00 pm
Dining options: Dinner, Late Night, Reservations
Description: Enjoy gourmet northern Italian cuisine in our renowned restaurant in...
Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
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TripAdvisor Reviewer Highlights

Read all 260 reviews
Visitor rating
  • 158
    Excellent
  • 61
    Very good
  • 28
    Average
  • 7
    Poor
  • 6
    Terrible
Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    5 of 5 stars
Amazing service

Just finished here. Had absolutely five star service. The food was good and the mood of the place is amazing. Very well done.

5 of 5 starsReviewed April 17, 2015
Tommy L
,
Bakersfield, California, United States
Good for:
  • Special occasions
  • Romantic
  • Entertaining clients
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260 Reviews from our TripAdvisor Community

Date | Rating
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  • Any
English first
Contributor
12 reviews 12 reviews
8 restaurant reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 18, 2015 NEW

The inside of the restaurant is very pretty with all the candles. The service was really slow & not many customers when we were there. The food was good but not great. Staying in the hotel, it was an ok choice but I wouldn't have been happy if I traveled from another hotel to eat here.

Was this review helpful? Yes
MarriottCancun, Director of Restaurants & Bars at Gustino, responded to this review

Dear Rarelygetvacation, Thank you for taking the time to share your recent experience at the JW Marriott Cancun Resort with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am... More 

Livonia, Michigan
Top Contributor
103 reviews 103 reviews
88 restaurant reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed May 16, 2015 NEW

We were staying at the JW Marriott where the restaurant is located. Wanted to eat in and tried the main restaurant that looked very nice. The two young receptionists told us there would be a 30 minutes wait which we accepted and went for a drink, as did another couple. When we went back and were shown to our table... More 

Was this review helpful? Yes
MarriottCancun, Director of Resturants & Bars at Gustino, responded to this review

Dear 910alanh, Thank you very much for let us know your comments about your recent experience in our Italian Restaurant at the JW Marriott. As we pride ourselves on delivering a memorable Restaurants experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for in behind of my team.... More 

Lutherville, Maryland
Senior Contributor
34 reviews 34 reviews
20 restaurant reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 21, 2015

I would go here for a special occasion for the atmosphere. I thought the food was fine. I don't like getting a wedge of lettuce for my Caesar's salad but my daughters tomato and mozz salad was just the way she liked it. The intermezzo seemed a bit pretentious and unnecessary. My daughter loved her lamb chops but my pasta... More 

Was this review helpful? Yes
MarriottCancun, Sous Chef at Gustino, responded to this review

Good afternoon Mr./Mrs. crcfhrules: Thank you very much for taking the time to let us know your opinion about your experience during your diner at our Specialties Gustino’s Restaurant. Your comments are much valuated for us. You and your daughter made a great selection of food, the lamb is our best dish and the pastas are our specialty. We will... More 

Bakersfield, California, United States
Top Contributor
276 reviews 276 reviews
182 restaurant reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed April 17, 2015

Just finished here. Had absolutely five star service. The food was good and the mood of the place is amazing. Very well done.

Was this review helpful? Yes
Issaquah, Washington
Top Contributor
113 reviews 113 reviews
90 restaurant reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 17, 2015

We enjoyed the ambiance of this attractive restaurant, but it was not a typical Italian restaurant. The restaurant atmosphere has the feeling of an “upscale” establishment. In that sense, more effort seemed to be in the food presentations, while the portions were small for the price. The service was very attentive, but a little on the stuffy side. I had... More 

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Edina, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2015

This was a great Italian restaurant. The food, atmosphere, drinks, dessert and servers were wonderful!

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Miami, Florida
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2015

We decided to 'eat in' as a guest of the JW Hotel and spending the day visiting Tulum we decided to 'eat in' by eating at Gustino Restaurant inside of the JW and WOW what a pleasant surprise! the restaurant is soo well decorated, service was top notch, the presentation of the food was outstanding, the chef stopped by to... More 

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clark, NJ
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2015

Food was exceptional! Our anniversary was noted and special care given. We had the best table available. A special desert was prepared for our event, although the number of years written on it was incorrect. Finished off by the gift of a rose.

Was this review helpful? Yes
new york
Top Contributor
94 reviews 94 reviews
41 restaurant reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 19, 2015

After reading about this "highly rated" restaurant, we were surprised that it had limited offerings but were optimistic. Unfortunately, for the most part, the food did not measure up. The only item that was very good was the carpaccio di manzo. The pate was okay. The main courses were not. My husband had the seafood pasta that was drowning in... More 

Was this review helpful? Yes
MarriottCancun, Sous Chef at Gustino, responded to this review

Ms. Travelyn103: Thank you very much for your visit to our Specialties Restaurant "Gustino's" and for give us the opportunity to serve you and delight you with our food. You made a great selection of dishes from our menu. The carpaccio is one of our best seller dishes and we are very happy to read that it was your best... More 

Cottage Grove, Minnesota
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 12, 2015

JW is a beautiful hotel. We took time to get some family photos around the property before dinner. We had a 5:30 reservation on open table and we were the first ones there. We had our two kids (9 and 11) with and they were treated like a King and Queen. My wife and I split the caprese salad. Small... More 

Was this review helpful? Yes 1

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Restaurant Details

Location and Contact Information

  • Address: Blvd. Kukulcan, Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77500, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 9649

Price and Cuisine

  • Average Prices: USD 20 - 33
  • Cuisine: Italian

Restaurant Characteristics

  • Dining Style: Casual Elegant
  • Good for: Special occasions, Romantic, Entertaining clients

Description

Enjoy gourmet northern Italian cuisine in our renowned restaurant in Cancun, Mexico. Featuring fresh, Mediterranean-inspired creations and recognized by AAA with its prestigious Four Diamond Award, it's a truly amazing, gastronomical adventure.
Open Hours
Sunday
5:30 pm - 11:00 pm
Monday
5:30 pm - 11:00 pm
Tuesday
5:30 pm - 11:00 pm
Wednesday
5:30 pm - 11:00 pm
Thursday
5:30 pm - 11:00 pm
Friday
5:30 pm - 11:00 pm
Saturday
5:30 pm - 11:00 pm

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gustino and other visitors
2 questions
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Questions? Get answers from Gustino staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?