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Crab House Cancun

#148 of 648 Restaurants in Cancun
Certificate of Excellence
$$$$
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Boulevard Kukulcan km 14.8, Cancun 77500, Mexico
+52 (998) 193 0350
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Dining options: Breakfast, Lunch, Dinner, Reservations

TripAdvisor Reviewer Highlights

Read all 456 reviews
Visitor rating
  • 215
    Excellent
  • 127
    Very good
  • 62
    Average
  • 24
    Poor
  • 28
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4.5 of 5 stars
Best meal of our week in Cancun!

We really enjoyed the large outdoor deck, great service, good food, & exceptional view. Directly across from CasaMagna Marriott. Ask the Concierge for the coupon for free appetizer! My family voted it best non- Mexican food meal of our trip!!

5 of 5 starsReviewed July 25, 2015
RobinLongIslandNY
,
Long Island NY
Good for:
  • Romantic
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456 Reviews from our TripAdvisor Community

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Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Long Island NY
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2015

We really enjoyed the large outdoor deck, great service, good food, & exceptional view. Directly across from CasaMagna Marriott. Ask the Concierge for the coupon for free appetizer! My family voted it best non- Mexican food meal of our trip!!

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Robin, It makes us very happy to hear that we got voted #1 on your family trip, this motivates us to work harder, please come back soon as it was a pleasure to serve you!! Kind regards, Eric Fontaine Manager More 

Toms River, New Jersey
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015

I loved the view this restaurant offers. the service and food was excellent. the lobster and cold stone crab claws were beyond delisous.

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Sharon 1014, Thanks for your review, we are happy to hear that we have met your expectations and look forward to serve you again soon! Kind regards, Eric Fontaine Manager More 

2 reviews
2 of 5 stars Reviewed July 21, 2015

The service was great, but the seafood does not seem fresh. They have a very limited menu, and a limited wine list as well. My husband's crab legs were half frozen, and they advertise all their seafood as fresh.

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Kelly H, Thanks for taking the time to review us, im sorry to hear we didn't meet your expectations regarding the meal, i hope you understand that Alaskan king crab legs must be frozen in order to arrive at our destination and to be consumed, there is no way you will find fresh alaskan king crab legs in Cancun... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed July 18, 2015

This place was a real tourist trap. The waiters attack you the minute you sit down to get drinks without even showing you the menu or telling you prices. A glass of wine is about $10 and bottle of water is $7 which is expensive even for Cancun.The food was average but is the only reason to give this place... More 

Was this review helpful? Yes 1
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Arrrna, I am shocked about your experience, i apologize for the image you have taken from your visit with us, i have made an emergency meeting with all my staff to review your comments, it is very surprising to all of us because we do not rush our guests unless told you are in a hurry, the waiter does... More 

Miami, Florida
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 10, 2015

Slow service, not high quality food as expected. Crab seemed previously frozen. Oysters/Clams were fresh.

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Armando C, We would like to apologize for the inconvenience of slow service, we do not like to rush our guests unless told to do so, there are certain products like king crab, jumbo shrimp, salmon that are not fresh because you do not get them in the Caribbean sea but others are as fresh as they can get,... More 

Chardon, Ohio
Level Contributor
5 reviews
4 restaurant reviews
5 of 5 stars Reviewed July 10, 2015

Very hospitable and inviting. Our waiter Juan did an excellent job. He explained the different top tequilas and we bought some expensive ones to try. Thank you Juan for a great experience. Hope you like the picture I sent. Craig

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Craig, Ive shown Juan Carlos the picture and he loved it, thanks for taking the time to review us and also attaching the great pic, hope you come back soon! Kind regards, Eric Fontaine Manager More 

Ventura County, CA
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 9, 2015

The Crab House was a lovely restaurant. It was nice, quiet, had a beautiful view, friendly staff and delicious food. The salmon au poivre was amazing. I really wanted to try the apple strudel with ice cream for dessert, but was too full. Really nice restaurant!

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Theoventuracounty, Thanks for our review, we are happy to hear that you enjoyed your visit, please come back soon and try the apple strudel next time, its really good! Kind regards, Eric Fontaine More 

Dallas, Texas
Level Contributor
301 reviews
197 restaurant reviews
common_n_restaurant_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed July 8, 2015

The view is nice, the service was good but the food was bland. We've eaten all over the Q. Roo area and have high expectations for seafood. We found the crab house to be an overpriced tourist trap. We ordered the grilled seafood platter and experienced over cooked rubber like lobster, bland grouper and tasteless shrimp. The crab was cooked... More 

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Thewanderlusty, Im sorry we didnt meet your expectations at all, wish you would of commented something right there and then so i could of looked into it immediately, as im writing you at this time i have my chef next to me and we will definitely look into it so it will not happen again. I hope you will... More 

Bella Vista
Level Contributor
118 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 8, 2015

Located directly across from the Marriott Casamagna made our visit a nice walk and immediate service. We received a complimentary appetizer by way of our hotel( ask for one before you go) and we set on the deck overlooking the water. Service was great and so was the food. Not too expensive and we were never rushed to finish. (the... More 

Was this review helpful? Yes
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear RickStrack, Thanks for your kind review, we are very happy to hear you enjoyed your visit, that we have met your expectations regarding food and service and btw we would never rush our guests as we want you to enjoy the full experience. Regarding the person in khakis and blues im really sorry you got that vibe from whoever... More 

1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2015

My wife and I stayed across the street from the Crab House at the CasaMagna Marriot in May of 2015. While the restaurants at the hotel were disappointing the Crab House was superb. The food, service, and the presentation were in line with what you would expect in a much more expensive and exclusive eatery. We had Stone crab as... More 

Was this review helpful? Yes 1
CrabHouse C, Manager at Crab House Cancun, responded to this review

Dear Steve S, We are delighted to hear that your dinning experience with us was everything you expected, yes the mojitos are made with fresh fruit, the grouper and the crab is fresh and the dessert is home made, its very pleasing to know you have recognized all those points! Thanks again for your kind words, we look forward to... More 

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Additional Information about Crab House Cancun

Address: Boulevard Kukulcan km 14.8, Cancun 77500, Mexico
Phone Number: +52 (998) 193 0350
Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
Average Prices: USD 30 - 50
Cuisine: Seafood

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Restaurant Details

Location and Contact Information

  • Address: Boulevard Kukulcan km 14.8, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 (998) 193 0350

Price and Cuisine

  • Average Prices: USD 30 - 50
  • Cuisine: Seafood

Restaurant Characteristics

  • Good for: Romantic

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Crab House Cancun and other visitors
1 question
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Questions? Get answers from Crab House Cancun staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?