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All 2,000 Mexico City Restaurants

Hard Rock Cafe - CLOSED

Campos Eliseos 290, Mexico City 11560, Mexico (Polanco)
01-55-53-27 71 01
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CLOSED
Price range: $15 - $20
Cuisines: Mexican
Neighborhood: Polanco
Dining options: Breakfast/Brunch, Reservations, Takeout, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Takeout, Late Night

Hotels travelers are raving about...

124 reviews from our community

Visitor rating
    27
    34
    38
    13
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Top Contributor
62 reviews 62 reviews
23 restaurant reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 15, 2014

A couple of months ago the HRC was closed due to some owner/franchise problems...so the rumores. I always enjoyed going there gor the typical HRC atmosphere, music and the food. Hope there will be a new opening soon.

Was this review helpful? Yes 2
Ottawa, Canada
Top Contributor
62 reviews 62 reviews
52 restaurant reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 22, 2014

Not sure why people go to these chains. They just a step up from fast food chains. Went there cause client took me there, but knew what to expect. The menu typical chain food. The food, typical processed food. In order for these chains to have same consistency, the food is not made on premises. Like their burgers or anything.... More 

Was this review helpful? Yes
Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
22 restaurant reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 25, 2014

I am a fan of Hard Rock Cafe and I have to say this is the worst I have ever been to. Although the ambiance is good, the service is poor and the food is not good. The waiters and waitresses do not put too much efforts in providing a good service. They make mistakes with the orders and they... More 

Was this review helpful? Yes
France
Contributor
17 reviews 17 reviews
5 restaurant reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 3, 2013

Wanted a burger and a Milkshake... Bummed that it is gone, although the front tire on the Caddilac in the air is still spinning...

Was this review helpful? Yes
Buenos Aires, Argentina
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 30, 2013

Just went last night to the address listed here (and also in my GPS). Hard Rock has not been in Mexico city for ages and there is a different business running there now. Before writing this review, I visited Hard Rock's Web site to check if they have moved to a different address, but Hard Rock doesn't have a cafe... More 

Was this review helpful? Yes
San Diego, California
Top Contributor
52 reviews 52 reviews
27 restaurant reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 3, 2013 via mobile

Don't get me wrong... I love Hard Rock's all over the world. But this one is not so great. The staff was not very enthusiastic and there was next to no merchandising. No signature T's, no black hats with the logo... Not a great experience.

Was this review helpful? Yes
Mexico City, Mexico
Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 20, 2013 via mobile

Hard Rock Cafe's have always been my favorite and this one is not an exception, service was all good and food was delicious, I actually spent my birthday there and everything was super nice. :)

Was this review helpful? Yes
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

I wanted to take a visitor to Hard Rock Cafe, Mexico today, Tuesday, July 9, 2013. I mean there was nothing inside...empty, including no door handles on the door. It seems to be shut down.

Was this review helpful? Yes 1
Greenville, South Carolina
Senior Contributor
28 reviews 28 reviews
17 restaurant reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 5, 2013

ordered a steak medium well, got it rare and cold the waitress took it with a face I don't know how to explain. The Interior of the restaurant is pretty nice but the service is not ok for this price! Then I thought I go in the shop and will buy me something the only thing what they had for... More 

Was this review helpful? Yes 1
Hackensack, New Jersey
Senior Contributor
26 reviews 26 reviews
15 restaurant reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 24, 2013

After reading the reviews from Tripadvisor I was hesitant of going to this place, but my friend insisted to go. So we agreed to go as long as we ordered burgers as they cannot possibly screw up a cheeseburger, right? Wrong! I order a 'medium' cooked burger and got a 'rare' one My friend order a 'well-done' burger and she... More 

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Additional Information about Hard Rock Cafe

Address: Campos Eliseos 290, Mexico City 11560, Mexico
Phone Number: 01-55-53-27 71 01
Location: Mexico  >  Central Mexico and Gulf Coast  >  Mexico City>  > Polanco
Average Prices: USD 15 - 20
Cuisine: Mexican

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Questions & Answers

Questions? Get answers from Hard Rock Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?