We ate here twice in three days, each time was just what we wanted, and expect from the chain. Service was excellent and the bill reasonable.
Hard Rock Cafe, Punta Cana
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Hard Rock Cafe
Palma Real Shopping Village, Punta Cana, Dominican Republic
809-552-0594
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55 visitor photos
Ranked #6 of 83 restaurants in Punta Cana
Cuisines: American
Good for: Bar scene, Large groups, Special occasions
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night, Dessert
Restaurant details
Good for: Bar scene, Large groups, Special occasions
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night, Dessert
London, United Kingdom
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Plantation, Florida
2 reviews
tax was extra at 18%, it was overpriced and we were not informed about the tax of 18%. so needless to say we were a bit surprised.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 22, 2013
Thank you for your review. We are very sorry that you had a negative experience and will do the maximum to avoid situations like these in the future. Rest assured that your comments have been taken very seriously and all the managers and staff are being informed.
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Boston, Massachusetts
Reviewer
I asked for the specials and the waiter took less than 15 minutes to bring the order. My friends and I came here wanting a great hamburger. Unfortunately the burger was bland and needed seasoning, one of my friend's bun was hard. We have visited many Hard Rock Cafes and unfortunately we were a little disappointed with the food at...
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 22, 2013
Dear Mrs. Stephanie , thanks for bringing this to my attention as this is not at all our aim, we are here to offer the best possible service, food and atmosphere that we are renowned for throughout the world.This was absolutely not the case where you were involved, you can be assured that I will share your comments with the...
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Lehigh Acres, Florida
2 reviews
Beautiful Hotel a must stay. My husband and I went there as a VIP Guest for the day. We drank and ate whatever we wanted. The Toro Steakhouse was awesome and top of the line drinks. Couldn't ask for more. The rooms are beautiful. We can't wait to return and stay there
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 19, 2013
We are very glad you had a great time, and we invite you to leave your comment in the Hotel's page.
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Chapel Hill, North Carolina
Reviewer
More expensive than the many other HRCs. Normally, I pay $8-12 for a HRC pin. Each cost about $20.00 here. Didn't have as many products.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 17, 2013
Thank you for your feedback. We are sorry that during your visit to the Hard Rock Cafe Punta Cana you have received a negative impression. We always care about being well stocked in our store and are very proud about it, actually, we are pretty well in terms of variety of pins.
And in terms of cost: all of our...
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Punta Cana, Dominican Republic
1 review
Food was good but the waiter was even better. He was very courteous and that is what this comment is for. The waiter was Davis Feliz. He said a blessing over our food and was very attentive.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 15, 2013
We ae very happy to know you had such a magnificient experience!
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Shediac, Canada
Contributor
we went to the Hard Rock Cafe in the Palma Real Mall and the food there is awesome so is the staff,..and the prices are good
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 13, 2013
Thank you for such a nice comment! You can be sure that we do our best every day to rock your world with our Staff's energy and excellent Food, we are really happy to know you liked us!
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Newtown, Connecticut
2 reviews
Okay, when you visit and ate looking to eats start with Zen. Great Japanese & first day. Then when you want a really great dinner the best is CIAO Italian, from the minute you walk-in till your done. Then there's Toro for great steak & Isla for seafood. These are the best restaurant for dinner.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 10, 2013
It's great to know you had a complete experience!
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Providence, Rhode Island
Reviewer
The enviroment is very good, nice people and good music. and of course the drinks are free. all you can drink.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 8, 2013
Thanks for taking the time to leave a comment on your experience. We are very happy to know that you enjoyed your visit!
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Boisbriand, Canada
Senior Reviewer
Good old time Rock N' Roll in Punta Cana. Food is like others Hard Rock Cafe in the world. It's great to have others beers than Presidente in Dominican Republic.
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Frank_Ortega, Manager at Hard Rock Cafe, responded to this review
May 7, 2013
Rock 'n Roll is what we are all about! Thanks a lot sincerely for your review. We are proud to know you found a good escape during your trip in the DR to go back to your roots! Creating this type of experience is what gets us up everyday. So thanks again for letting us know you enjoyed your time...
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