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Hollathans

British, Pizza, International
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6-9, Ashfield Terrace, Chester-le-Street DH3 3PD, England
0191 388 0090
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Dining options: Late Night, Breakfast, Lunch, Drinks, Reservations, Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 116 reviews
Visitor rating
  • 46
    Excellent
  • 35
    Very good
  • 9
    Average
  • 9
    Poor
  • 17
    Terrible
Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    4 of 5 stars
Great happy hour

We often visit for the happy hour, the food is good, they make tasty home made chips which are delicious, the pizzas are very tasty too. You sometimes wait a while for to be served as it gets busy,so patience is a must.

3 of 5 starsReviewed 2 weeks ago
June699
,
Newcastle upon Tyne, United Kingdom
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116 Reviews from our TripAdvisor Community

Traveler rating
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2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Cannot understand the negative comments food service and smiles on staff faces nothing a bother Monday night 7 pm busy but not rushed highly recommend the specials

Helpful?
Thank David L
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Thank your lovely comments. So glad you enjoyed your experience here with us at Hollathans. I assure you this will be passed onto our staff and everyone is praised for their efforts. We will look forward to seeing you again soon. More 

Chester-le-Street, England, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I visited Hollathans in Chester le street on 30th Jan to celebrate my 40th birthday with close friends and family. I am no stranger and a regular customer, rating this pub as the best by far in Chester le street. Amanda and the team excelled themselves and she especially went out of her way to make my birthday very special.... More 

Helpful?
Thank rubix528
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Firstly can I thank you for your very kind comments. We are so glad you chose us for your birthday and enjoyed every minute of it. Within the company we always strive to give the best possible customer service. Hope you had an extra special birthday and we will look forward to seeing you again soon. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We often visit for the happy hour, the food is good, they make tasty home made chips which are delicious, the pizzas are very tasty too. You sometimes wait a while for to be served as it gets busy,so patience is a must.

Helpful?
Thank June699
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Firstly could I thank you for your very lovely comments In your review. The pizzas are for sure one of my favourites! Like us on facebook for lots of new deals and sneak peaks of our fantastic new menus!! I do apologise that you may have had to wait a little longer than we would like for your food due... More 

Birtley, United Kingdom
Level Contributor
30 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had a late lunch after trip to local hospital. Service was excellent, food tasty. January deals & discount more than welcome. Wide variety of clients from a baby upwards, families,couples & lunching ladies. Definitely going back!

Helpful?
Thank ChristineDebra
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Firstly can I thank you for your kind comments. So glad you enjoyed your experience with us. We certainly do cater for all occasions here at Hollathans. We will look forward to seeing you again soon. More 

Durham, United Kingdom
Level Contributor
47 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 1, 2016

What a fantastic night, food was first class and great value considering it was New Years Eve. This is our second nye in hollathans and it looking forward to a third. They really push out all the stops to create a friendly fun party atmosphere. Drinks service at the table ,thanks to Claire , was spot on and so attentive... More 

Helpful?
Thank Heather T
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Firstly can I thank you for your lovely comments in your review. So glad you had a fantastic evening with us on New Years Eve and thank you for being a part of it. It's certainly our favourite night of the year. We will look forward to seeing you again soon. More 

Durham, United Kingdom
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Had a lovely lunch here. Loved the mussels starter and thought they did a fab mojito. Staff were friendly and helpful. Lots of bars near by

Helpful?
Thank sandra c
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Thank you so much for your kind comments Sandra. We are so glad you emjoyed your meal here with us at Hollathans (The mojitos are one of our favourites too!). Hope you had a lovely Christmas and all the best for 2016. We will look forward to seeing you again soon. More 

Durham, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 13, 2015

Service was pretty bad, particularly by the older woman of the waitresses. She was impolite and unprofessional. Some of our food didn't turn up and the waitress was very unapologetic. I didn't think the staff were very attentive to our party. Won't be coming again. Often took a long time to ask if we wanted drinks and the layout of... More 

Helpful?
2 Thank hopesendsharon
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Hi Sharon, I'm very sorry your visit to Hollathan's didn't meet your expectations. Firstly let me apologise about the service you received. All staff who were working in the restaurant that night will be dealt with in line with company policy. We pride ourselves within Hollathan's Group on our customer service so I assure you this is not our usual... More 

County Durham, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 5, 2015

We visited on the eve of my Daughters wedding with all her Bridesmaids. When we entered the Restaurant it was very cold we had to keep our coats on. As we sat down we noticed dirty dusters or cloths hanging over the radiator next to our table which is a bit of joke because it was so cold I don't... More 

Helpful?
2 Thank Ruth C
hollyhutchinson_x, Operations Director at Hollathans, responded to this review

Hi Ruth, firstly let me apoligise that your visit did not live up to your expectations. I have done a full investigation into your complaint. Firstly let me explain with regards to the cloths and towels, they were not dirty cloths as they had just come out of the washer but yes you are correct they should not have been... More 

Durham, United Kingdom
Level Contributor
16 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 21, 2015 via mobile

A very good pizza restaurant with Daily specials and an extensive menu. Reasonable prices for food and drink clean and tidy premises. Staff are professional could not fault this place

Helpful?
1 Thank 475woody
Durham, County Durham UK
Level Contributor
54 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 30, 2015

Meal was in part good but not all of it. Staff were attentive and worked hard but the service wasn't great. I think they should have had more staff or perhaps fewer tables although to be fair the restaurant wasn't very full. In a fit of nostalgia 3 of the group ordered prawn cocktail and I have to say it... More 

Helpful?
2 Thank Threeboysmum24

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Restaurant Details

Location and Contact Information

  • Address: 6-9, Ashfield Terrace, Chester-le-Street DH3 3PD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  County Durham  >  Chester-le-Street
  • Phone Number: 0191 388 0090

Price and Cuisine

  • Cuisine: British, Pizza, International

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hollathans and other visitors
2 questions
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1 day ago

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Questions? Get answers from Hollathans staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?