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Middlesbrough Road, Guisborough TS14 6RW, England
1287 610035
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Ranked #18 of 39 Restaurants in Guisborough
Price range: $0 - $21
Hours:
Sun 12:00 pm - 10:30 pm
Mon - Sat 11:00 am - 11:00 pm
Cuisines: English
More restaurant details
Restaurant details
Good for: Large groups, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
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161 reviews from our community

Visitor rating
    42
    55
    33
    17
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Middlesbrough
Contributor
17 reviews 17 reviews
15 restaurant reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 23, 2015 NEW

First of al, the management really should change the comment that appears on every one of thier replies, i.e. "I have passed on your concerns to the management team who would like to investigate your feedback" This is as fine an example of someone pressing the corporate 'Don't give a monkey's' button as I have ever seen. And what happens... More 

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Spirit P, Guest Relations Manager at Cross Keys, responded to this review

Dear Howard P Thank for taking the time to provide us with your review. I would like to confirm that we take all feedback seriously and we do a full investigation on all issues raised. I would like to apologise that we failed to meet your expectations at the Cross Keys with regards to the service you received. I can... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015 via mobile

We have lived in the locality of this pub/restaurant/hotel for a number of years and used to be regular visitors. We literally got to the point where we were left thinking 'how many times are we going to be disappointed here" so we stopped going. When the new brewery took over and the place was recently given a re-vamp, we... More 

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Guisborough, United Kingdom
Contributor
12 reviews 12 reviews
5 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 1, 2015

The Cross Keys is a great middle of the road restaurant. We have visited numerous times now whether it has been popping in for a drink or a bite to eat or even for Christmas dinner like we did this year it never dissapoints. Its decorated lovely and provides a cosy environment. The staff are friendly and helpful and the... More 

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Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2015

Refurb is lovely! Menu had great choices, good wine too! I had chicken pie it was lovely tasting but a little dry - quickly solved with some gravy!

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Middlesbrough, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 26, 2014

We went to the Cross Keys on Boxing Day for a family Xmas meal. Although the place was virtually empty the service was atrocious. Firstly the waitress looked and acted as if she just couldn't be bothered and was sometimes quite abrupt and rude, the younger waitress seemed more friendly but she was serving another table (shame). I'm not a... More 

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Spirit P, Guest Relations Manager at Cross Keys, responded to this review

Dear karen m Thank for taking the time to provide us with your review regarding your recent experience at Cross Keys. I would like to apologise that we failed to meet your expectations at the Cross Keys in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

middlesbrough
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 24, 2014 via mobile

Last ate here about a year ago so thought I knew what to expect but oh no what has happened to this place ! Over priced and boring menu that is tarted up ended up with a sharing platter which was like a cheap Iceland BBQ pack greasy tough and to be honest unedible !! Took an age to get... More 

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Top Contributor
160 reviews 160 reviews
22 restaurant reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed December 23, 2014 via mobile

This has recently been taken over by another hotel chain; so my wife and I thought we would see what improvements, if any, had been made. The food is what you would expect: honest fayre, but not anything above satisfactory. However, it is the wine that always brings about problems. We found with the old chain, my wife would ask... More 

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north yorkshire
Top Contributor
80 reviews 80 reviews
30 restaurant reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed December 13, 2014

This building interior has been renovated to a lovely smart finish but the restaurant was once again freezing cold despite having a fire burning. The end with the fire escape door should always have the radiators on too as there is a terrific draft from the door and windows which does spoil your evening. There were quite a few in... More 

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2014

We have been going to this restaurant for quite a few years now and, all in all, the meals have been very good, with a couple of exceptions. We are on the mailing list for this restaurant and received a voucher for steak and chips for two with a bottle of wine for £22.00. We decided to go and redeem... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed November 17, 2014 via mobile

We dined here tonight for the first time as was recommended from a friend. As everyone was talking about it in the office. What made us want to go was the 'festive game' menu. It's only on for the month. Me and my partner love bistro, al a carte, special dishes. We go to the top restaurants and this menu... More 

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Additional Information about Cross Keys

Address: Middlesbrough Road, Guisborough TS14 6RW, England
Phone Number: 1287 610035
Location: Europe  >  United Kingdom (UK)  >  England  >  Yorkshire  >  North Yorkshire  >  Guisborough
Open Hours:
Sunday 12:00 pm - 10:30 pm
Monday 11:00 am - 11:00 pm
Tuesday 11:00 am - 11:00 pm
Wednesday 11:00 am - 11:00 pm
Thursday 11:00 am - 11:00 pm
Friday 11:00 am - 11:00 pm
Saturday 11:00 am - 11:00 pm
Average Prices: USD 0 - 21
Cuisine: English

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Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?