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Nelson Hotel

English
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60 Grove Road, Wallasey CH45 3HW, England
0151 639 7102
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TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 11
    Excellent
  • 12
    Very good
  • 9
    Average
  • 9
    Poor
  • 14
    Terrible
Rating summary
  • Food
    3 of 5 stars
    Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Most recent review
Couldn't do any better

I made two bookings the 1st of march (birthday) for 10 people. Another one on the 15th of march (mother's day) for 3 people. We had the same amazing service each time. From being greeted and shown our table. To being served drinks and getting our meals. The staff were lovely and couldn't do any... read more

5 of 5 starsReviewed March 16, 2015
michelle595
,
Wallasey, United Kingdom
Good for:
  • Reservations
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55 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
2 reviews
1 of 5 stars Reviewed March 28, 2015 NEW

My partner & I went for a meal and drinks on Thursday 26 March. Firstly we ordered from a very young, short male with black hair from the bar. HOW RUDE??!!!!!! Not even basic people skills ... no please or thankyou; terrible attitude. We ordered a bottle of Jacobs Creek Shiraz that he tried to get from the FRIDGE &... More 

Was this review helpful? Yes
Wallasey, United Kingdom
1 review
5 of 5 stars Reviewed March 16, 2015

I made two bookings the 1st of march (birthday) for 10 people. Another one on the 15th of march (mother's day) for 3 people. We had the same amazing service each time. From being greeted and shown our table. To being served drinks and getting our meals. The staff were lovely and couldn't do any more for us I would... More 

Was this review helpful? Yes
Warrington, United Kingdom
Contributor
12 reviews 12 reviews
9 restaurant reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 5, 2015

Been to the Nellie a few times, mainly with friends who are regulars. It's best point is probably the selection of beers and comfortable seating. The food menu is uninspiring and all of the dishes I've had I'm struggling to put at a higher notch than ok. I think most pub chains have that quality issue when it comes to... More 

Was this review helpful? Yes
merseyside
Contributor
11 reviews 11 reviews
4 restaurant reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 23, 2015

I went to this pub on Saturday afternoon with my husband and young son, once seated we were approached by a lovely lady member of staff who chatted away to our son, getting him crayons and pictures to colour, we ordered our food and waited approx 15 minutes, food was delicious and hot, no complaints at all, the bar man... More 

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Moreton, United Kingdom
Contributor
11 reviews 11 reviews
3 restaurant reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 22, 2015

We went here mid Feb for my soon to be sister in law and brother in law's joint family celebration for their birthdays. They had booked a table, but someone had put the wrong times on the notice. The décor was to be frank, awful, considering this pub has not long been done out, it looked dark and dingy. The... More 

Was this review helpful? Yes
St Helens, United Kingdom
Top Contributor
74 reviews 74 reviews
59 restaurant reviews
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed February 22, 2015

If I had read these reviews I would certainly have gone elsewhere, I thought judging by the picture it was another pub, its the wrong photo! I booked online, especially because my father has difficulty walking and I wanted it noted for an easy access table..... no record of the booking I showed both my confirmations text and email, we... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear Samuela66 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson Hotel with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More 

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 21, 2015

Called today second one of the week ordered drinks then decided to have something to eat ordered our food when it came we noticed the once oval plates had been replaced by small dinner plates we ate are dinner and ordered desserts they seemed to take ages all the time being ' entertained' by 4 men on a near by... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear Taylors-Toffees Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson Hotel with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More 

Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 8, 2015

Went to the Nelson Saturday afternoon to watch the North London derby. My husband wasn't happy at the time it took for him to be served at the bar. We then ordered food which was just a wrap with side salad and coleslaw and a bowl of sweet potato chips. 30 minutes later the wrong meal arrived. We spoke to... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear Paula B Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson Hotel with regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have... More 

Top Contributor
608 reviews 608 reviews
393 restaurant reviews
284 helpful votes 284 helpful votes
1 of 5 stars Reviewed January 30, 2015 via mobile

I am truly devastated with why has happened to this once upon a time great pub. Vile new decor. Overpriced new menu. Pompous and rude staff. So many people complained whilst we were there. I could cry as this used to be a warm and friendly place to visit. Customer of 20 years who will NEVER be back!

Was this review helpful? Yes 2
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear SarahCorell Thank for taking the time to provide us with your review regarding your recent experience at the Nelson Hotel. I would like to apologise that we failed to meet your expectations at the Nelson Hotel in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 18, 2015 via mobile

I've been a regular to the Nelson for about 14 years and today made me sad. My husband and I popped in for lunch and were immediately struck by the smell of wet paint as we went through the main doors. As we approached the bar we noticed how cold and commercial the makeover has made the pub look. Yes... More 

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Restaurant Details

Location and Contact Information

  • Address: 60 Grove Road, Wallasey CH45 3HW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Merseyside  >  Wirral  >  Wallasey
  • Phone Number: 0151 639 7102

Price and Cuisine

  • Cuisine: English

Questions & Answers

Questions? Get answers from Nelson Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?