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Nelson Hotel

60 Grove Road, Wallasey CH45 3HW, England
0151 639 7102
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Ranked #42 of 61 restaurants in Wallasey
Cuisines: English
Most recent review
- Jul 7, 2014
Restaurant details
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34 reviews from our community

50% Recommend
    6
    10
    5
    5
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Wallasey, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014 NEW

My husband & I have visited the Nelson on 3 occasions over the past 31/2 years. The first time, I sat down at a table, & my husband went & ordered our food. About 15 mins later, a waitress attended our table & informed us that they had run out of my dish. Why not tell us this in the... More

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Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed July 6, 2014 NEW

After waiting 40 minutes when the meals did arrive they were awful. The roast potatoes were hard and dried up the veg was hard Yorkshire pudding stone cold as was the gravy and the beef was a child's portion .my husband had the gammon paid extra for another egg as he doesn't have salad one egg undercooked the other one... More

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Wallasey, United Kingdom
1 review
1 of 5 stars Reviewed June 22, 2014

I have used the Nelson for the past 40 years. Too long for some maybe but I do feel that despite its highs and lows over the years it's been a good pub. Sadly it seems that it has sunk to a new low running out of beer, food and the inability to serve you within 20 minutes when the... More

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Contributor
13 reviews 13 reviews
3 restaurant reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

Visited Wallasey and my wife & I had four meals in the Nelson and found the staff to be efficient and friendly. The food was easily worth what you paid for so we would recommend this pub

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Merseyside
Senior Contributor
38 reviews 38 reviews
22 restaurant reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed May 18, 2014

The photos on this page do not represent the Nelson on Grove Road, As a local of Wallasey Village I would love this pub to be better than it actually is. I have been frequenting this pub regularly for years and have never once received good customer service. It is notorious for bad service. Every time you go in there... More

Was this review helpful? Yes 1
Wallasey, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 4, 2014

Visited recently to have lunch with family and received unbelievably rude customer service from a lady behind the bar. I work in a similar customer service role and was completely appalled by the insulting manner with which she spoke to my family; I'd be sacked if I were as rude to my customers as she was to us! We didn't... More

Was this review helpful? Yes 3
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear Jane L Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More

Wallasey, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 4, 2014

The Nelson used to be one of the best for pub grub and now it is the worst, this is a real shame. ##

Was this review helpful? Yes 1
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear Sam D Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More

Liverpool
Senior Contributor
27 reviews 27 reviews
7 restaurant reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed March 2, 2014

The photos on this review refer to to the wrong Nelson ! this review is about grove road . We went as a family on Saturday 22 nd feb at 630 pm . Could not get served at all 2 people behind the bar and it was 3 deep everyone complaining the manager just kept saying " bear with us... More

Was this review helpful? Yes 3
Manchester
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2014

Visited this pub a few times when in the area visiting family. Foods always great, tastes good for the price and staff are always friendly and welcoming. Would recommend!

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Wallasey, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 restaurant reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 16, 2014

They have recently changed the menu and not for the better! Food ok, nothing special. The staff are nice except for the guy that seems to be the landlord. Everything seemed a hassle for him- would benefit from some training in customer services! It's a really good pub for a drink.

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Nelson Hotel, responded to this review

Dear MEWA44 Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Nelson Hotel in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent... More

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