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Lounge Kitchen Area - Picture of Candlewood Suites Galveston, an IHG Hotel, Galveston Island

Photo: Lounge Kitchen Area

From Review : Not one of the Best Candlewood Suites. of Candlewood Suites Galveston, an IHG Hotel
Lounge Kitchen Area
Outside View
Horrible!!! Do not stay here!!!!
1 night was enough!
Horrible!!! Do not stay here!!!!
Horrible!!! Do not stay here!!!!
Yorkie1948 wrote a review Apr 2014
Huddersfield, United Kingdom2,858 contributions434 helpful votes
+2
3.0 of 5 bubbles
Decided to stay here for a couple of nights whilst in Galveston, but unfortunately due to the Oil Spill in the Bay the previous week the hotel was busy and was unable as a Platinum member to get an upgrade, the young lady informed me that the Big Corporations had rented all the
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Date of stay: April 2014
Response from IHGCare, Guest Relations Manager at Candlewood Suites Galveston, an IHG Hotel
Responded Apr 26, 2014
Dear Yorkie1948, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We value you as an IHG Rewards Club Platinum member and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Ferdinand G Case Manager IHGCare
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