Thank you for taking the time to let us know of your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry we are. As an extended stay lodging hotel, we have many guests who need to leave their departure date open or extend their stay at the last minute. We work hard to prevent these changes from affecting other guests. However, in extremely rare cases like yours, a sudden increase in guests extending their stays without notice causes a shortage of rooms or room types available for arriving guests. Our standard policy when we are unable to honor a reservation is such that we find you a new accommodation at a sister hotel site or other close by comparable hotel and we pay for the first nights stay. Should we have a room type change due to availability at the same hotel we may offer a discount on the stay or a "complimentary" night at the Managers discretion. I do sincerely apologize that there was confusion and mis-communication between the staff members on this upon your arrival. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. We work very hard each day to keep our hotel and grounds clean and the grounds debris free and our guests comfortable and satisfied. We would certainly appreciate the opportunity to have you as a guest at one of our many locations again. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.