Dear Schonefeld, Thank you for staying with us and spend your time to provide us with the feedback. It is however with much regret that you were dissapointed the breakfast entitlement for your kids. Kids under 6 years old is still free, and 6 - 12 years old will be charged for 50% from breakfast fee, and above 12 years old will be automatically full charged. I have noted as well your comment in regards to check in process experience, and indeed we encourage our guest who has booked the executive room to be checked-in at Executive Floor so they can have a relaxing experience in the lounge. But I will definitely retrain our Front Office team to improve their politeness and friendliness to the guest. Your feedback is highly appreciated and will assist us in further upgrading our guest services. However, despite your dissapointment I am very pleased to see you enjoyed your overall stay by giving us a wonderful review of our hotel facilities. The Team and I look forward to be able to welcome you back some time in the nearly future. Sincerely, Scott Wilson General Manager scott.wilson@hilton.com