Greetings from The ITC Kakatiya , a luxury collection hotel , Hyderabad India Thank you for sharing your recent experience with us on TripAdvisor. We have noted your observations with serious concerns and are addressing the same at a war-footing. Kindly consider this as an aberration to our normally high services standards. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Kakatiya in the land of Nizams , at Hyderabad India Hotel Management