Dear J0anneChong, We appreciate you taking the time to share your Citadines experience with us. We are very happy to read that you enjoyed our central city location and found our Guest Service Team friendly. We would like to apologise that your apartment was missing kitchen utensils, as this should not have occurred. We will be sure to share your comments with the Housekeeping Manager, to ensure extra checks are put in place of these areas. Although it is too late for your current stay, we always like to recommend to contact our friendly Guest Service Team if you require any assistance during your stay; as they would be only too happy to assist. If you choose to stay with us again, please let our Reservations Team know you are after an Executive room or above, this will guarantee you a view on your next visit and alleviate your concerns of facing neighbouring buildings. Thank you again J0anneChong for providing us with your feedback, we appreciate it. Warm regards, Shannon R Marketing Executive Citadines on Bourke Melbourne