We arrived and were told the room was ready – check mark #1 We went up to the room and it was clean – check mark #2 Room on the 7th floor with great Ocean View above the pool – gorgeous spacious room – nice, very nice – check mark #3 Air conditioning worked, phone worked, lights worked, appliances worked,... More

I was told my unit was rented due to a storm issue and the current occupant could not get out (however I was offered (what the management considered an upgrade - but which was not) so I asked if the people in my timeshare be moved to this unit so I could have my unit ---this was not done--I visited... More

OMG❗What had happened to my timeshare resort that I loved for so many years. Irona is a gem in reservations, but she can only work with what is there. The rooms smell so musty ,that I had an asthma attach. The air conditioner clanks & does not work .I was soaking wet from the heat on the sixth floor. The... More

Maryvonne H. The hotel is located between the Dutch and French side. Short easy drive to both. Close to Porto Cupecoy and it's lovely supermaket ,shops and restaurants. also close to casinos and nightlife in Maho area. Great restaurants.Short drive as well .Beautiful Mullet Bay beach a mile down the road. The hotel itself can use some improvements but the... More

While the room was nice it had not been cleaned very well (e.g. sand on floor and dirt on counters, etc.). There were two thin towels and no wash cloths. Staff was not friendly or helpful, and were actually a bit rude. The location is only good if you want to use their beach; there is no shopping, activities or... More

We stayed a week at Sapphire Beach and thank God for the rest of St Maarten because the hotel was terrible. We came in from the beach and there was one wash cloth in the room. Called down twice and finally had to go down for another wash cloth myself. I was told at the front desk that she was... More

Front desk staff rude and uninterested in helping. We were not allowed to check in a minute early even tho I told them we were on our way to the beach and wouldn"t be back until after 6. Once in our room we were missing so many things and were told everyone was gone for the day. There were no... More

Read reviews prior to stay and was nervous. I was pleasantly surprised. Other than the very unfriendly…boarderline rude front desk staff, the room and views were very nice, clean and comfortable. The housekeepers do a great job daily. Pool was clean and the bar/resteraunt drinks and food..excellent. great pizza! Had a blast with the staff of bar! Great people. The... More

Mold everywhere. Rude staff. The front desk employees were unhelpful, unpleasant and uninterested in doing their job. The pool was gross and needed a good cleaning. As for the rooms, a local motel on the side of the road sums it up. They are not cleaned to any standard of appropriate. The beds are awful and the linen should not... More