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Don Juan Beach Resort

Abraham Nunez St, P.O. Box 1348 | Boca Chica Beach, Boca Chica, Dominican Republic
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Don Juan Beach Resort
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406 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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    (406)
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    (136)
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Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at Don Juan for three weeks this June 2015. Before arriving here I was skeptical because of so many negative comments about this place. It is a no frills place, several decades old, but it is undergoing a fresh up and it is an easy going 3-star hotel which merrits its 3 stars. They gave me a nice... More 

Was this review helpful? Yes 1
Patricia D, Guest Relations Manager at Don Juan Beach Resort, responded to this review

Dear Fuffy225, THANK YOU for your detailed comment, sharing your experience with the rest of the world is greatly appreciated :) Your stay for us was a pleasure, and it fills us with the utmost satisfaction to know that our hard work delivers and creates good memories for great customers. We would like you to know that currently we are... More 

San Juan, Puerto Rico
2 reviews
2 of 5 stars Reviewed May 29, 2015

We stayed for 8 nights. For the money I paid $145.00 US DOLLARS Daily the facilities were not equal to the rates. I have stayed in a FIVE (5) Stars Resort at the same rate. #1 water from the shower HOT/COLD not control #2 Cold Food at the buffet and repetitive to often #3 A/C leaking water #4 Rest. Area... More 

Was this review helpful? Yes
Patricia D, Guest Relations Manager at Don Juan Beach Resort, responded to this review

Dear Mr. Gato, Thank you for taking the time to share your experience of your stay with us. We take customer satisfaction seriously; therefore we are very grateful for your feedback. Unfortunately we did not meet you during your stay, since the inconveniences established by you could have been resolved promptly. We gladly inform you that at the Don Juan,... More 

Travelers are raving about these Boca Chica hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015 via mobile

First day they give us a room the air conditioning was not cold we called the staff for towels when the towels came we where there one of the staff stole my nieces purse with 785.00 and her credit cards. Then security said it was their staff and only keys that was ours in the room try to say one... More 

Was this review helpful? Yes 1
San Francisco, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed April 21, 2015

Given the natural beauty of Boca Chica the lack of quality accommodations is amazing. I stayed here in September of 2014 and the "resort" looks like it hasn't been touched for 30 years. Dirty old rooms, no hot water, bad food, limited booze selection, the list goes on. Very poor value for money by the one redeeming factor was the... More 

Was this review helpful? Yes 1
Patricia D, Guest Relations Manager at Don Juan Beach Resort, responded to this review

Dear David_W60713, We hope you are well and we thank you for your visit last SeptemberJ We excuse ourselves for the inconveniences you experienced and regret not meeting you during your stay, since we take very seriously customer satisfaction. We would like to inform you that at the Don Juan, since mid April 2015, we are undergoing general renovations of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 11, 2015 via mobile

This was far from a resort, more like a hotel mixed with misconceived tourists and locals... Our first day here we had an issue with the water in our room which was resolved within 1 hour of our complaint to the front desk so that wasn't too bad tho. All 7 days consisted of non stop harassment by the local... More 

Was this review helpful? Yes 1
Patricia D, Guest Relations Manager at Don Juan Beach Resort, responded to this review

Dear Adam l, Thank you for sharing your Holiday experience on the Web, and we appreciate you noticing our prompt service; it is 1 of our core ideals! The Don Juan offers the perfect scenario to meet people while enjoying the beauty of the Caribbean. We regret your experience with the beach vendors and their selling strategies, please be assured... More 

Vancouver, Canada
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 24, 2015

We booked this Holiday from Vancouver Canada, (Sunwing Vacation) landed in Punta Cana and were shuttled to the Resort with a quick 90min bus ride on a newer highway (it is a 180 km from Punta Cana). The Hotel is located right at a beautiful Beach. We definitely where cautious about this place, reading several poor reviews, I did not... More 

Was this review helpful? Yes 5
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 21, 2015

We've just came back after one week stay at this hotel and are generally satisfied: our room are clean, hot water OK, foods at the restaurant are OK though not diversified enough and almost the same every day. The hotel staff (reception, concierge, room maid etc...) are very kind. The hotel is kept very clean with an army (!) of... More 

Was this review helpful? Yes 4
Patricia D, Director de Relaciones Públicas at Don Juan Beach Resort, responded to this review

Dear TT, We greatly appreciate the time invested in this comment !! For us it was an honor to have you stay with us ... We assure you 100% that all comments are not taken for granted, and we work hard in improving to provide the best to our customers. This said, we would like you to know that in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

I found this place clean. If you are expecting your room to be like Marriott you will be disappointed. Like many resort even a 5 starts the rooms are all the same. I would return back to this resort, because it was so very clean and safe. The staff was amazing. Like most buffet it was OK, I love the... More 

Was this review helpful? Yes 2
Patricia D, Guest Relations Manager at Don Juan Beach Resort, responded to this review

Dear Tammy, Thank you so much for taking the time to write this wonderful review ! We appreciate you choosing our resort to spend your vacations :) The whole team works very hard to make each and every customer's stay pleasurable, and knowing that you went home happy makes it all worth it.... If you ever come back to the... More 

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