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Jordan Valley Marriott Dead Sea Resort & Spa

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Dead Sea Road, Sweimah 11190, Jordan
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Jordan Valley Marriott Dead Sea Resort & Spa
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Jordan Valley Marriott Dead Sea Resort & Spa
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1,237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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San Jose, California
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

A must if you are visiting Jordan and this Marriott will not disappoint! Love the pool and the private access to the dead sea. We stayed at the Movenpick couple years back, but this Marriott have much better service. My kids love the pools and didn't want to leave. Will go back again the next time we visit Jordan.

Was this review helpful? Yes
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear ccodeh31, Thank you for posting a review about your recent stay at our resort and I’m very delighted to know that you had a great experience in our resort and we look forward to your future visits. I have passed on your comments to our management team who were delighted to see them. Again, we thank you for your... More 

Amman, Jordan
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been several times to the dead sea but never tried this one since it was one of the expensive ones, but the impression we had, was that the service should be good but our expectations have not been met! Starting with the entrance security whom can keep a long queue of cars waiting for more than 10 minutes,... More 

Was this review helpful? Yes
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear hani2011, Thank you very much for sharing your feedback related to your recent stay with us. We are very concerned of your feedback as a valued guest, and we thank you for sharing your concerns about the level of service and the quality of food at the resort, we are working relentlessly on improving our service, as well we... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I've been there before few days with my family. And my vacation was ruined because of their rude staff. When I first checked in I asked for a room close to the pool since I have a baby he said there is no empty rooms although it was Ramadan and the hotel is empty and after an hour my friend... More 

Was this review helpful? Yes 1
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear Dema8, I would like to personally thank you for choosing our resort and also for sharing your feedback on your recent stay with us. It is very important to receive these comments that will enable us to improve our services where needed. Rest assured that we have addressed your points to the concerned management colleagues in order to pay... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved our experience at the Marriott. Immaculate and modern room, luxurious facilities, beautiful pools, clean access to the Sea. Staff were extremely friendly and accommodating. We arrived on the first Friday of Ramadan, and the hotel was surprisingly crowded. I know Friday is normally the busiest day, but I expected there to be fewer people. It was a little challenging... More 

Was this review helpful? Yes
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear maureenw21, Thank you for taking the time to write a review about your recent stay with us. I’m very pleased that you and your friends had such a wonderful stay with us. Our associates take pride in providing a quality experience to all our guests and it is an honour to see that our dishes being praised like this.... More 

Amman
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Joy started the moment i entered, Cleanness is amazing! Welcoming team, service is quick, rooms were great! Sun set over the grass no words can describe at all, Pools were clean, although the number of people inside, but everything seemed to be well controlled. Food was great as well.

Was this review helpful? Yes
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear Waseemd, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Please accept our deep appreciation and we wish to welcome you... More 

Melbourne
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a luxurious hotel. The grounds are beautiful, the pool areas are great,including the adults only infinity pool.the views of the Dead Sea and West Bank are spectacular! We found the room to be clean and spacious. Service was first class ,and the staff were friendly. The buffet breakfast was tasty and varied. Overall,there is nothing wrong with this... More 

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Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear Andrew P, It's very delightful to receive a positive review from a very kind guest, we recognize the fact that you have enjoyed the facilities, restaurant, beach, and we would like to thank you for sharing this feedback with us. Our staff and team members were very excited to see your comments and will look forward to welcome you... More 

Doha, Qatar
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort is quite big. The pool area is excellent;specially the infinity pool overlooking the Dead Sea. The beach is clean and not crowded;slippers and mud are available at the beach. The sunset is amazing. The staff was nice and professional. Free wifi only in the public areas. The room was standard and clean, but overlooking another hotel, so the... More 

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Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear Sanja V, Thank you for your brief but informative review about our resort. I’m very happy to know that you have enjoyed your stay with us and that you were able to explore our pools and beach in addition to watching the amazing Dead Sea sunset. Hope that this will be a beginning to many visits to our resort... More 

somerset
Level Contributor
102 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Such a contrast to the other Marriotts that I stayed at in Jordan. I arrived on a Friday and I have never seen so many people packed into a hotel in my life. Not only was it full of people staying but there was a wedding as well which just compounded the problem. My room although lovely looked over brick... More 

Was this review helpful? Yes 2
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear NessySomerset, Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

if u unable to serve your client i recommend to close the hotel the room was dirty even the restaurant the employers was really rode and they dont want to hlep there's no medical care ((((if they can't work in busy why yoi are open?????)))))

Was this review helpful? Yes 1
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear Kutchi88, As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Also, I am very sorry to learn that the quality of service provided by our restaurant... More 

essex
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

fantastic hotel with about 7 beautiful pools, good food and nice staff. The rooms are bright and well maintained and it is well worth a few days stop. The only criticism - would it kill them to build a couple of jetty / walkways / bridges over the rocks to get into the dead sea? nothing massive just some timber... More 

Was this review helpful? Yes
Russel S, General Manager at Jordan Valley Marriott Dead Sea Resort & Spa, responded to this review

Dear essex_red40, I personally appreciate your feedback and am delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Please rest assured that I have passed on you comment to our recreation manager in regards to the jitty suggestion. Your feedback is integral to... More 

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