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Vera Stone Palace Hotel

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Uctepeler Mah. Barbaros Hayrettin Pasa Cad. No: 12, Colakli, Turkey (Formerly Stone Palace Hotel)
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1 room 1 adult
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248 Reviews from our TripAdvisor Community

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Level Contributor
1 review
4 of 5 stars Reviewed August 21, 2015 via mobile

This hotel is good hotel but the problem with English-speaking. I lost 2 things and nothing is recupered. The rom is clean but is very small for my family (2 adult and 2 children) the food is fresh but not as great. The hotel is for 4 stars.

Helpful?
Thank Andi C
VERASTONEPALACE, Guest Relations Manager at Vera Stone Palace Hotel, responded to this review

Dear guests, We thank you for your taking the time to write a comment about our hotel. Unfortunately we were not able to fulfill your expections. Best regards, Guest Relations Vera Stone Palace Resort More 

1 review
3 of 5 stars Reviewed August 17, 2015 via mobile

Althouh it's a 5 stars hotel the hotel has 3 stars rooms, very small bathrooms and no working wi-fi . Cleaning was ok, food also but we got the same food every day no creativity. Althoug we payed for all inclusive we had to pay for coctails and orange juice. The Spa service was very nice. Beautiful beach but far... More 

Helpful?
Thank Hodisan Dorin D
VERASTONEPALACE, Guest Relations Manager at Vera Stone Palace Hotel, responded to this review

Dear guests, We thank you for the positive comment on Tripadvisor and hope to welcome you in our hotel soon again. Best regards, Miriam Beyoğlu Guest Relations Vera Stone Palace Resort More 

London, United Kingdom
1 review
2 of 5 stars Reviewed August 16, 2015

In general it looks fine but it has very poor customer service. Lots of youngsters making noise at midnight. They even do not make up the room until 17:00. When you ask them to make your room and clean it , they say they have other customers and that we should wait even until 17:00. It is pretty annoying. They... More 

Helpful?
Thank aysegulyor
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 3, 2015

beautiful beach, water and friendly staff, food was good. Adem's spa was very good - great Hamam by Farouk and great hot stone massage by Devi. Room was small and bathroom even smaller. No WIFI in Building 7 nor at the beach restaurant etc..- even though it was promised free throughout the hotel. Pools were big - nice water slide.... More 

Helpful?
1 Thank Mutlinational_girl
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 26, 2015 via mobile

This hotel has given me just what I expected - relaxing 6 days away from the daily routine of work. Here are my highlights: 1. Excellent food freshly cooked. 2. Very clean hotel - I see the cleaners working throughout the day. 3. Friendly staff - yes English is an issue but I don't expect them to speak English as... More 

Helpful?
Thank Chanawala
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Tel Aviv District, Israel
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 7, 2015

The hotel is nice, nothing more than that. For sure – not 5 stars qualities The air-condition is not working all the time in the rooms purposely. It is only workimg between 12:30 PM – 15:00PM and between 21:30PM – 02:00AM. My baby was sweting shrew his sleeping time constantly. Also no air condition in the dining hall. We asked... More 

Helpful?
4 Thank gal_ba83
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

darlington
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 4, 2015

Although this hotel is 5 star I would not give it this rating. However I really enjoyed this holiday and the atmosphere of the hotel. The food was good and the turkish night the food was excellent, my only criticism was the the variety of fruit considering at this time of year cherries and peaches are in abundance, cheap and... More 

Helpful?
Thank DarlingtonEleanor
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 1, 2015

Not a 5 star hotel, rooms with wet walls, charge for towel change, for fresh fruits or different cocktails, poor choice of fruits. Beach is far from the hotel, about 250-300 m and you must cross the street and leave the hotel to reach the beach. Poor entertaiment for children. I wouldn't recommend it !

Helpful?
2 Thank Iuliana B
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Sibiu, Romania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 28, 2015

Cons: - rooms are very small and with wet walls; not good for children - not clean, we got some skin rashes from the pool or bathroom - beach is far from hotel, you need to get out of the hotel, cross the street and walk for another 300m - beach restaurant and bathroom not near the beach, you have... More 

Helpful?
3 Thank silvanasibiu
VERASTONEPALACE, Halkla İlişkiler Müdürü at Vera Stone Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Tallinn, Estonia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 7, 2015

Average in every sense. Food could be better, very poor choice of fruits and awful coffee. They charge for safe, towel change, fresh fruits, cocktails. Female staff is quite friendly and cheerful. Budget all- in, don´t expect too much and you might be satisfied.

Helpful?
1 Thank Karyns0511
Questions? Get answers from hotel staff and past guests. Ask a question

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