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Premier Hotel Edwardian

Cnr Ramsey Ave and Main Str, Port Edward 4295, South Africa
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54 Reviews from our TripAdvisor Community

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Traveler rating
    14
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    12
    10
    6
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13
22
2
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
  • All months
    (54)
  • Mar-May only
    (15)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (23)
All months
Mount Frere
1 review
3 of 5 stars Reviewed 2 weeks ago

On arrival, the lady at the reception was professional and friendly. I was disappointed when going for dinner. The excuse was there because it was Sunday, some of what was in the hotel menu was not available. I accepted that. The following morning, breakfast, Monday, still some of what is in the menu is not available, more especially basic fruit... More 

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest thandisizwed, Thank you for taking the time to respond to our survey. I am very disappointed by the areas of concern raised in your feedback, and I will certainly address these with the relevant staff, with urgency. Please accept my sincere apologies for the inconvenience caused, and rest assured that, with on-going training interventions, your next stay... More 

Durban, South Africa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Our stay was brilliant. Service was good. This hotel is in the perfect location and VERY good value.The staff were always willing to assist with any queries and requests. The ladies at reception were quick and efficient in making arrangements for another night stay at short notice. I would go back again!

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear jolineg2015, Thank you for this positive review, which I will certainly share with my staff. Your recommendation speaks volumes about your stay experience, and we look forward to welcoming you back to our hotel soon. Regards, Daniel Velayutham General Manager More 

Centurion
1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice place to stay - the only thing that I did not enjoy was the field of sand in front of the hotel (sea facing side). The breakfast was very good and the menu for dinner looked good and the prices were reasonable (we were in Port Edward for a wedding so did not have the chance to try... More 

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest djj974, Thank you for taking the time to respond to our survey. Your positive comments are well-received, and supportive of our ongoing training and development program to maintain our standards of service and facilities. It is also important to note that your stay experience was so positive, despite the challenges we face with the municipal water supply... More 

Bronkhorstspruit, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 23, 2015

The Premier Hotel Edwardian is deceptive at first glance. Staff lacked any motivation. Apart from a few bubbly and friendly receptionists, the rest acted like the were forced to work. Had to wait an unreasonable amount of time for cleaner to come and clean, which you pay for. The Hotel has water issues, it was often off during the day... More 

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest VeeHK, Thank you for this feedback from your recent stay, it is much appreciated and will assist us in improving our services and facilities to make our guests' stays more enjoyable in future. I am disappointed that we were not able to meet all the expectations on this occasion, but, with our ongoing staff training interventions, I... More 

Travelers are raving about these Port Edward hotels

Pretoria, South Africa
1 review
1 of 5 stars Reviewed June 21, 2015

Worst resort I have ever stayed at. Water problems every day! Some days no hot water, some days no water at all. Other days water pressure problems. Every day new excuses. Shocking, disgusting, uplesaant. The water problems ruined our stay, who wants to stay somewhere if you can't bath in the morning?!

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Ms. Griesel, Thank you for this feedback, albeit an extremely disappointing read, especially after having discussed this with you personally, several times. Your comments misrepresent this hotel, and are therefore not acceptable. Your booking was not made with Premier Hotels and Resorts, and we therefore cannot accept any responsibility for the inconvenience you experienced during your recent stay. In... More 

Phoenix, Africa
1 review
3 of 5 stars Reviewed June 17, 2015

We stayed in self catering Block E. Plumbing needs to be sorted out. No telephones hence used personal phones to contact reception & housekeeping. commend the housekeeping staff as they carried hot water to our rooms.

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest shashi124, Thank you for this positive review. I am disappointed that we were not able to meet all your expectations on this visit, but look forward to welcoming you back in the near future, which will provide us with an opportunity to improve your rating of our services and facilities. I am glad, however, that my staff... More 

Pennington, South Africa
1 review
5 of 5 stars Reviewed June 5, 2015

We had the pleasure of enjoying a wonderful weekend stay at the PREMIER HOTEL EDWARDIAN. From the time that we checked in on the 10th April last & checked out on 12th April we were treated like royalty. Everyone was friendly &very efficient. The service was no 1 & the food was out of this world. We cannot speak highly... More 

Review collected in partnership with this hotel

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guests, Thank you for this wonderful review. I am glad that we were able to meet, and exceed your expectations, and that your stay was enjoyable. We look forward to welcoming you back to our hotel in the near future. Regards, Daniel Velayutham General Manager More 

Durban, South Africa
1 review
3 of 5 stars Reviewed May 11, 2015

The resturant service was very poor. no phone in the rooms, hence i was limited to some extent, i needed an iron since i was far from reception and could not contact. the breakfast was not good. thanks

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest, Thank you for taking the time to respond to our survey, and to post this review on Tripadvisor. These are valuable tools in our training and development programs, and I hope that, with further training interventions, your next stay will be of a much better standard, and your stay experience will be much better. Kind regards, Daniel... More 

Durban, South Africa
1 review
3 of 5 stars Reviewed May 4, 2015

Very friendly and neat hotel. Unfortunately for our stay there was no water at the hotel due to municipality issues. I did expect some sort of offer to help out but none duly arrived. For breakfast as well, I paid for the buffet breakfast and due to the lack of numbers it was ala carte. Although we coudl order what... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest, It is great to hear that you enjoyed your stay with us at the Edwardian, the Premier Hotel in Port Edward, despite the challenges we faced with the municipality. Your patience and understanding is appreciated. I am pleased that you will consider returning, and I hope that we will retain you as a valued and regular guest... More 

Durban
1 review
5 of 5 stars Reviewed April 27, 2015

From the check in to the check out all was very friendly and efficient.The service was professional and done with love.Your staff must be commended for their attitude and the way they conduct themselves.They are an asset to your organisation. The food was good but could improve on the desert menue. Please convey my gratitude to them.To cap our stay... More 

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