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Premier Hotel Edwardian

Cnr Ramsey Ave and Main Str, Port Edward 4295, South Africa
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1 room 1 guest
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Premier Hotel Edwardian
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58 Reviews from our TripAdvisor Community

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Traveler rating
    14
    13
    14
    10
    7
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13
22
2
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (15)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (23)
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Durban, South Africa
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Right from the onset, I'd like to stress that this review is to help management sort out what I saw as a few problems. I'm not one to complain, but there were issues that I think could and should be dealt with, so more 'awareness' than complaints. This hotel is a Time share, so all units owned by individual owners.... More 

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest mamakudu, Thank you for taking the time to post this review on TripAdvisor, Your comments have been noted, and will be distributed to all staff involved, and will be used in our ongoing training and development program. I am glad that your stay experience was of a high standard despite the few areas of concern mentioned, and... More 

Umhlanga Rocks, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Very comfortable, good food and friendly staff. I forgot my cell phone in the room one day and it was handed into reception by the cleaning staff for return to me. Very honest! We had a group of 34 people with us for a 4 day 3 night stay and all were happy.Thank you.

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest kalilj2015, Thank you for this glowing recommendation regarding your recent stay with us. It was a pleasure hosting you and your friends, and I hope that you will all be regular and loyal guests of our hotel in the future. Kind regards, Daniel Velayutham General Manager More 

East London, South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

Bathrooms not clean, stinking drainage system and out of focus TV esp SABC , what i can advise you is to check after every cleaning has happened. the loo was terrible so a lot was not right in room 5.

Review collected in partnership with this hotel

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valud Guest 761vm, Thank you for taking the time to forward this feedback. The areas of concern mentioned in your correspondence are indeed serious, and have been attended to. I sincerely apologize for the inconvenience this has clearly caused you, and urge you to contact management soonest when this kind of concern arises in future, so that we may... More 

Travelers are raving about these Port Edward hotels

Witbank
1 review
3 of 5 stars Reviewed 3 weeks ago

The ladies at the reception were exceptionally good. The food at the restaurant was also delicious.The only challenge is that, there was no warm water to bath and there was insufficient water in the room.

Review collected in partnership with this hotel

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Guest Nkambule, Thank you for taking the time to respond regarding your recent stay at the Premier Hotel Edwardian. We do have challenges in Port Edward with the water supply from the municipality, but I am glad that this did not impact too greatly on your stay experience. Your loyalty and patronage is highly valued, and we look forward... More 

Mount Frere
1 review
3 of 5 stars Reviewed July 16, 2015

On arrival, the lady at the reception was professional and friendly. I was disappointed when going for dinner. The excuse was there because it was Sunday, some of what was in the hotel menu was not available. I accepted that. The following morning, breakfast, Monday, still some of what is in the menu is not available, more especially basic fruit... More 

Review collected in partnership with this hotel

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest thandisizwed, Thank you for taking the time to respond to our survey. I am very disappointed by the areas of concern raised in your feedback, and I will certainly address these with the relevant staff, with urgency. Please accept my sincere apologies for the inconvenience caused, and rest assured that, with on-going training interventions, your next stay... More 

Durban, South Africa
2 reviews
5 of 5 stars Reviewed July 6, 2015

Our stay was brilliant. Service was good. This hotel is in the perfect location and VERY good value.The staff were always willing to assist with any queries and requests. The ladies at reception were quick and efficient in making arrangements for another night stay at short notice. I would go back again!

Review collected in partnership with this hotel

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DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear jolineg2015, Thank you for this positive review, which I will certainly share with my staff. Your recommendation speaks volumes about your stay experience, and we look forward to welcoming you back to our hotel soon. Regards, Daniel Velayutham General Manager More 

Centurion
1 review
4 of 5 stars Reviewed July 6, 2015

Very nice place to stay - the only thing that I did not enjoy was the field of sand in front of the hotel (sea facing side). The breakfast was very good and the menu for dinner looked good and the prices were reasonable (we were in Port Edward for a wedding so did not have the chance to try... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest djj974, Thank you for taking the time to respond to our survey. Your positive comments are well-received, and supportive of our ongoing training and development program to maintain our standards of service and facilities. It is also important to note that your stay experience was so positive, despite the challenges we face with the municipal water supply... More 

Bronkhorstspruit, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 23, 2015

The Premier Hotel Edwardian is deceptive at first glance. Staff lacked any motivation. Apart from a few bubbly and friendly receptionists, the rest acted like the were forced to work. Had to wait an unreasonable amount of time for cleaner to come and clean, which you pay for. The Hotel has water issues, it was often off during the day... More 

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest VeeHK, Thank you for this feedback from your recent stay, it is much appreciated and will assist us in improving our services and facilities to make our guests' stays more enjoyable in future. I am disappointed that we were not able to meet all the expectations on this occasion, but, with our ongoing staff training interventions, I... More 

Pretoria, South Africa
1 review
1 of 5 stars Reviewed June 21, 2015

Worst resort I have ever stayed at. Water problems every day! Some days no hot water, some days no water at all. Other days water pressure problems. Every day new excuses. Shocking, disgusting, uplesaant. The water problems ruined our stay, who wants to stay somewhere if you can't bath in the morning?!

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Ms. Griesel, Thank you for this feedback, albeit an extremely disappointing read, especially after having discussed this with you personally, several times. Your comments misrepresent this hotel, and are therefore not acceptable. Your booking was not made with Premier Hotels and Resorts, and we therefore cannot accept any responsibility for the inconvenience you experienced during your recent stay. In... More 

Phoenix, Africa
1 review
3 of 5 stars Reviewed June 17, 2015

We stayed in self catering Block E. Plumbing needs to be sorted out. No telephones hence used personal phones to contact reception & housekeeping. commend the housekeeping staff as they carried hot water to our rooms.

Review collected in partnership with this hotel

Was this review helpful? Yes
DDVtripadv, General Manager at Premier Hotel Edwardian, responded to this review

Dear Valued Guest shashi124, Thank you for this positive review. I am disappointed that we were not able to meet all your expectations on this visit, but look forward to welcoming you back in the near future, which will provide us with an opportunity to improve your rating of our services and facilities. I am glad, however, that my staff... More 

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