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Mercure Brussels Airport

74 avenue Jules Bordet, Evere, Brussels 1140, Belgium
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Mercure Brussels Airport
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Ranked #2 of 3 Hotels in Evere
A recent review
4 of 5 stars reviewed 2 days ago
Michal G
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193 reviews from our community

Traveler rating
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    88
    54
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
53 reviews 53 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is located close to Zaventem airport too. about 10 min ride regular standard of 3 star. a bit with no character. needs some refreshment. generally good. business type of hotel staff professional.

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Westhoughton, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Stayed here for 1 night on my return from a trip to Prague, Vienna and Budapest. While the hotel was ok the customer service and standards need improving. Getting a drink was impossible, the pre ordered evening meal was awful and room service trays left in the corridor from the time we checked in until when we checked out.

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SylvieJacobs, Directeur général at Mercure Brussels Airport, responded to this review

Dear , Many thanks for having taken the time to share your opinion. We are very sorry to read that you were not satisfied about your experience in our hotel. It is really not the quality of service we want to give to our guest and you can be sure that all will be done to avoid this kind of... More 

Travelers are raving about these Evere hotels

Church Stretton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here on a trip through Europe. Hotel clean and check in very efficient. However...try to get a drink at the bar!! Might as well press your own grapes!! Dinner poor, lucky if you can find a member of staff. When you do they say "2 minutes" and vanish for 10! Then after dinner try and get another drink! Forget... More 

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SylvieJacobs, Directeur général at Mercure Brussels Airport, responded to this review

Dear Many thanks for having taken the time to share your opinion. We are very sorry to read that you were not happy about your experience in our Bar. We will for sure investigate what was happened that day, the related experience isn't corresponding to our standard. Please accept our apologies for the caused inconveniences. We do hope to welcome... More 

Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 15, 2015 via mobile

Stayed here for two nights while on a business trip. The check-in process as painless once I had negotiated my way through hoards of Mexican students that crowded the reception area. Very friendly receptionists. My fourth floor room was OK, quite noisy being at the front of the hotel and near the airport. The air con made lots of noise... More 

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SylvieJacobs, Directeur général at Mercure Brussels Airport, responded to this review

Good morning, thank you for having taken the time to share your feels regarding you stay in our hotel. We assume that it's not that easy when a group of people is coming at the same time at the breakfast, we are trying to fill in the buffet as far as possible. Wifi is indeed for free in all rooms... More 

Gistel
Top Contributor
50 reviews 50 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 31, 2015

Superior hotel of the Accor-chain ; mainly for business travellers and a 10 minues-ride by shuttle from the airport. Check in went fast and smoothly ; front-ofice staff was professional, polite and multilingual. Room spacious and cosy with 2 big beds; soft matresses , minibar and coffee-making facilities. Bathroom OK with all necessities; No noise in bedroom; Diner was average... More 

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear, First of all thank you for your positive review concerning your stay in the Mercure Brussels Airport… I will share it with all the team. We are very pleased to read that you find our room spacious and cosy. Thank you also for you kind comment about our staff. Good to know for the breakfast: we’ve a promotion on... More 

Warsaw, Poland
Top Contributor
78 reviews 78 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 26, 2015

Located within just 10 minutes drive from Brussels main airport, Mercure hotel offers also convenient access to Eurocontrol and NATO buildings. Public transport allows easy access downtown. Hotel offers nice rooms, friendly service and good breakfast for nice start of the day.

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear Sir, Thank you so much for your overall positive comments regarding our establishment. We were very pleased to read that you were satisfied with the hotel accommodation, location and our friendly service. It will be always a pleasure to welcome you, Kind regards, A.D. More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed March 11, 2015

We stayed there for a layover at over 150€/night. The breakfast was OK but beyond that, the place is dirty (in the evening, the bartender didn't bother picking up dirty glasses from the tables), it has that constant smell of humidity, stagnant food and as discussed later cigarette smoke and the walls between rooms seem to be made of paper.... More 

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear Mr, Many thanks for having taken the time to share your opinion. We are very sorry to read that you were not satisfied about your experience in our hotel. Indeed we propose 1 of our 8 floors with smoking rooms (appreciated by some of our international customers)… It is true that for nonsmokers, it may be a displeasure. So... More 

Senior Contributor
32 reviews 32 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2015

Hotel staff's are friendly. Hotel and room design may not good but ok for me. This hotel is close to airport and not far from city centre. Overall for location is fair for me. Price is value for me. Breakfast is standard.

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear, Thank you for your comments, It's a pleasure for us to read that you were satisfied with the hotel accommodation, location and our efficient staff. Again thank you very much and we hope to welcome you soon again, Yours sincerely A.D, More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 12, 2015 via mobile

The broken toilet kept me awake all night with the drip drip sound. The loud ventilation helped a little. There was only one available electrical socket and it was in the bathroom. At checkin, they insisted on Blocking a large amount on my credit card. The wifi was slow but worked ok. One of my worst nights in a hotel.

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear Sir, Thank for your review, we are very sorry to read that you were not happy about your experience in our hotel. Regarding the amount “blocked” on your credit card, it’s a standard procedure for guarantee. This amount is release the day of your check out. We do have a service you can call directly from your room in... More 

Scotland
Top Contributor
53 reviews 53 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 20, 2014 via mobile

Extended a business trip to do some sightseeing and shopping so we were here for a week. The location is close to NATO and there are great transport links to all of Brussels. The staff were hit or miss: some were great and went out of the way to help with anything while others were useless. The room was spacious... More 

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MBA0958, Director of Sales at Mercure Brussels Airport, responded to this review

Dear Mr, Thank you very much for your comments, it's important for us to receive feed-backs from our guests to improve our services. Regarding the renewal of coffee-tea facilities and toiletries, we will investigate what was happened. Please accept our apologies for the caused inconveniences. Good to know for the future: our reception team is available 24/24 and can help... More 

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