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Sofitel Brussels Europe

Travelers' Choice award winner
5.0 of 5
Hotel website
Place Jourdan 1, Etterbeek, Brussels 1040, Belgium
Sofitel Brussels Europe
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in Etterbeek
A recent review
5 of 5 stars Reviewed May 24, 2015
Chee C
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1,263 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel Brussels Europe
See the most recent reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 24, 2015

Brilliant place. Very friendly and extremely welcoming. Beautiful room and great service! Highly recommend. Nearby restaurants which are great and a frittes shop opposite the hotel which is great!! A must go to place. Only a 5 min walk to the metro and 4 stops to the centre.

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Chee C, We would like to thank you for sharing your marvelous about your stay at the Sofitel Brussels Europe. We are delighted to read you have appreciated our different kind of services. Your comments have been shared to the entire team with the sole purpose to get even closer to excellence. We are looking forward welcoming you back... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2015

We just returned from a three-day stay at this hotel. We don't travel a lot but when we do, we are very picky about two things; service and cleanliness. This hotel passed both with flying colors. The reception at the front desk was better than any hotel which we have experienced. The room was immaculate and serviced twice per day.... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear J L, Thank you for sharing your comments on the tripadvisor forum. We are glad to read you have found our hotel “excellent”. Your observations are very important to us as they will help improve our quality of service. Do not hesitate to contact us directly, should you wish to plan your next visit of Brussels in advance. Yours... More 

London
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 23, 2015

The real standout for this hotel is the breakfast. Definitely the best buffet selection of any of the hotels I have visited in Brussels. However it's priced to match! The staff are friendly, the property is clean and well maintained. Bedrooms are a good size, with nice bed linen and comfortable mattresses. A good choice for Brussels, second only in... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear marandmrs, We would like to thank for sharing your comments related to recent stay in our hotel. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence. In regards to the price of the breakfast;... More 

salisbury
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed May 22, 2015

We stayed here last weekend and had a lovely time.From the beginning, we were treated like honoured guests and it would seem that this was so for everyone which is so nice. The reception we received made us feel so happy to arrive after a long day of travel, and the receptionist was exceptional and very charming. We stayed in... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear kirbykx, Thank you very much for taking the time to write observations related to your stay at the Sofitel Brussels Europe. We are delighted to see you have found our hotel “perfect in every way”. Your comments will be shared to the entire team with the sole purpose to continue our continuous efforts to reach excellence. We are looking... More 

San Francisco, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 19, 2015

Sorry, this is a year and a half late. I stayed in late-December 2013. This hotel was fantastic!! It is clean, modern, and very comfortable. The rooms are large, and any hotel that stocks Hermes toiletries always gets 5 stars from me! If there is one downside, and this is a minor inconvenience, is the location. If you happen to... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear P W, We are pleased to see you took the time to share your experience of the Sofitel Brussels Europe, despite the fact you stayed with us almost a year and half ago. We do thank you for that. Your comments are very important to us, and most especially to our Ambassadors which continuously strive to reach excellence. Do... More 

Level Contributor
183 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed May 14, 2015

Straightforward business hotel, well located. Standard buffet breakfast (they should consider having an egg chef - scrambled egg is quickly ruined sitting in serving dishes). Standing out are very comfortable beds in well organised rooms; a good shower arrangement, sensible free wifi, power points easily accessed. At last a business hotel chain thinking of how business people operate these days

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Nigel C, Thank you for sharing your observations on the tripadvisor forum. Your comments are very important to us. They will be shared to the concerned departments with the sole purpose to improve our quality of service. We are glad to read you have appreciated your stay with us and also that our services were up to your expectations.... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 10, 2015

We staid for two nights at Sofitel. The room was very comfortable, very clean (twice a day the room has been cleaned without being asked). It was a really nice surprise when we returned back at night after a long day walking around the city, and the room was nicely lighted, a relaxing music was feeling the space and a... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Npili, We would like to thank you for sharing your observations related to your stay at the Sofitel Brussels Europe. We are glad to read you have had a “magnificent experience”. Your comments have been shared to the entire team; they will help continue our efforts to reach excellence. We are looking forward welcoming you back for another Sofitel... More 

Leicester, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 5, 2015

My wife and I stayed at the Sofitel Brussels Europe hotel for three nights at the beginning at May. The hotel is located in Etterbeek, so not right next to Grand Place, but you can take a train from Schuman station which takes approximately five minutes (four stops) to get to Central Station after a 5-10 minute walk from the... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Simon P, We would like to thank you for sharing your comments related to your stay at the Sofitel Brussels Europe. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. Be assured that your relevant feedback will provide valuable support to all of... More 

Manchester/London
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 4, 2015

Excellent hotel near the European institutions. Was upgraded as room wasn't ready which was a nice surprise. Spotlessly clean and reception and concierge staff extremely helpful. Very comfortable and luxurious. Room service drinks late at night took a little too long to arrive (they were short staffed that evening) and breakfast is overpriced as in most luxury hotels, but all... More 

Was this review helpful? Yes
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear TheSavvyT…, Thank you very much for sharing your experience of the Sofitel Brussels Europe on the Tripadvisor forum. We are glad to read you have appreciated the quality of service offered by our team members. Your comments are very important as they will help us maintain our continuous efforts to reach excellence. Best regards, Clément Aupin Front Office Manager More 

Dublin, Ireland
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 4, 2015

I recently stayed in the Sofitel for a business trip, and was impressed with the overall quality of the experience, and friendliness of the staff. Quick and efficient check in and checkout experience. Desk staff and concierge were always ready to help me, and with a smile. The room itself was fantastic, and I genuinely had one of the best... More 

Was this review helpful? Yes
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear joosldeb, I would like to thank you for sharing your observations related to your recent stay at the Sofitel Brussels Europe. I am delighted to read you have had an “excellent” stay among us and also that you have appreciated the services offered by our reception and concierge team. Your comments are very important to us as the entire... More 

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