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Sofitel Brussels Europe

Travelers' Choice award winner
Place Jourdan 1, Etterbeek, Brussels 1040, Belgium
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Sofitel Brussels Europe
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in Etterbeek
A recent review
4 of 5 stars reviewed 3 days ago
George S Prague, Czech Republic
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1,263 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Prague, Czech Republic
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This after a longest time that I gave rating of 'very good' as this hotel lived up to the overall ratings on this web site. Really nothing to fault, service polite and efficient, rooms spotless, hotel clearly made for the EU talking heads. We did take a superior room which I recommend since that will get you into the higher... More 

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ClementAupin, Directeur général at Sofitel Brussels Europe, responded to this review

Dear George S, I would like to personally thank you for taking the time to write your comments related to your stay at the Sofitel Brussels Europe. I am glad to read you have found hotel excellent and that you did not find anything to fault in regards to our quality of service. Your comments are very important to us;... More 

Solihull, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited this hotel in June on a days business trip to Brussels. It is just outside the main town, but a quick €10 taxi ride back into the main square. Great rooms, very clean and quality linen and towels in the room. Breakfast was great and they catered without hesitation for a colleague that joined me. Will definitely stay... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear BaggieBis..., We would like to thank you for sharing your valuable comments on the tripadvisor forum. We are delighted to read you have appreciated your stay at the Sofitel Brussels Europe. Your observations are very important to us as they will help us improve our overall quality of service. We are looking forward welcoming you back to our hotel.... More 

Southwest Usa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel is immaculate from the second you arrive. The staff are courteous, informative, and attentive. You will want for nothing. Everything is 5 star from the comfortable bedding and the wonderful breakfast buffet. It is our favorite hotel whilst conducting business in Brussels.

Review collected in partnership with Accorhotels.com

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear KarolinaS…, Thank you for taking the time to share your marvelous observations related to your stay at the Sofitel Brussels Europe. We are delighted to read our hotel is your favorite place to stay at while conducting business in Brussels. Your comments are important to us as they are shared to the entire team with the sole purpose to... More 

Bruges
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at a standard (superior) room and it was a nice suprise. Complimentary waters and coffee. A little chocolate... . The room was spacious, clean and provided a tub and very good shower. The beds were pretty neat too. Good atmopshere, good noice cancellation (even though we were at street side). Our arrival was a letdown. There was no... More 

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Hervé D, Manager at Sofitel Brussels Europe, responded to this review

Dear Dendeetje, We would like to thank you very much to share your experience on TripAdvisor regarding your stay at Sofitel Brussels Europe. It is necessary for us to know at which time you stayed in our hotel to share with our team your comment and work with them. We frankly appreciate your feedbacks, and it is our hope that... More 

Milan, Italy
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is, of course, of a good standard (what you expect from a Sofitel), and very well situated in Bruxelles, so you have to pay the price and it is not shocking. Facilities are great and staff very professional. I see 2 items to improve that would bring the rating to 5 as far as my criterias are concerned:... More 

Was this review helpful? Yes 1
Hervé D, Manager at Sofitel Brussels Europe, responded to this review

Dear Phil p, We would like to thank you for your time and your constructive comments regarding your first stay at Sofitel Brussels Europe and share your experience on TripAdvisor. We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality... More 

Belgium
Top Contributor
85 reviews 85 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went to the Sofitel Brussels for one night. Getting there was for me personally horrible, because I really dislike the traffic in Brussels. So the first negative is that if you don't keep your eyes open verryy wide, you can't find the parking garage. On top of that, you have to be a very confident driver, to get parked... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Mrs. Heylen, Thank you very much for taking the time to share your comments related to your stay at the Sofitel Brussels Europe. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. We are glad to read you have appreciated the friendliness of... More 

Millburn, NJ
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in Brussels for a business meeting and needed to change hotels at very short notice. The Sofitel Place Jourdan could not have been more attentive or accomodating. I ended up booking five rooms the staff could not have done anything more or better. The rooms were beautiful, the breakfast delicious and the service excellent. I cannot recommend this... More 

Was this review helpful? Yes 1
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Amy C, We would like to thank you for sharing your comments related to your stay at the Sofitel Brussels Europe. We are glad to read you have had a “wonderful experience” amongst us and you have appreciated the quality of service delivered by all our ambassadors. We are looking forward to welcoming you back in our hotel. Best... More 

Dhahran
Contributor
16 reviews 16 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 weeks ago

They dont answer question or reservations inquiry, their customer service is not as expected from a chain like Sofitel Not sure if they have management issues, but one claim the contracted rate is expired Other claimed no contract rate is signed! Sofitel has been my favorite choice anywhere in the world, except in Brussels!!!

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear opamp, We would like to thank you for taking the time for sharing your valuable comments related to your stay at the Sofitel Brussels Europe. Our entire team is working day by day to improve our quality of service. We do apologize as the experience of our hotel was not up to your expectations. I invite you to contact... More 

Dublin, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The service and facilities were great. I found the staff very friendly they even gave me chocolates because it was my birthday. The rooms were very comfortable and clean, the view from my room was overlooking the park across the road and was very quiet. My family and I occupied two rooms, we really enjoyed our stay. The location is... More 

Was this review helpful? Yes
Hervé D, Manager at Sofitel Brussels Europe, responded to this review

Dear GeneO8080, We would like to thank you very much to share your experience on TripAdvisor regarding your stay at Sofitel Brussels Europe. We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality every day in our hotel. It’s always... More 

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