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Sofitel Brussels Europe

Travelers' Choice award winner
5.0 of 5
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Place Jourdan 1, Etterbeek, Brussels 1040, Belgium
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Magnifique breakfast
Sofitel Brussels Europe
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Ranked #1 of 4 Hotels in Etterbeek
A recent review
5 of 5 stars reviewed yesterday
scw_11 Hounslow, United Kingdom
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1,204 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hounslow, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

What a perfect retreat.Staff that go out of there way to help,an excellent location nearby to the Metro and on a lovely little square with excellent bars,coffee shops and restaurants.We had a superior room on the 7th (top) floor that had a great view over the rooftops of Brussels.Would not think twice about returning for another stay.

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Clichy, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Nice location, quite calm on the weekend, 5mins away from the metro. The staff is great, very welcoming. We were upgraded to a luxury room, for free. The rooms are great, very big and clean. There is also a great spa. I would recommend it for a romantic trip on weekends (when the prices are lower)

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ClementAupin, Front Office Manager at Sofitel Brussels Europe, responded to this review

Dear Sarah R, Thank you for taking the time to share your comments related to your stay at the Sofitel Brussels Europe. Our team is constantly working to further improve our quality of service in order to get even closer to excellence. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to... More 

Toronto, Canada
Top Contributor
93 reviews 93 reviews
77 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for a night en route back to Canada. Very nice place, but a few issues prevented me from giving a higher rating. There were a few issues with advance requests, however, they were mostly addressed well (with the exception of one thing). I won't get into detail with the issues that were resolved. I was given an upgrade... More 

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ClementAupin, Front Office Manager at Sofitel Brussels Europe, responded to this review

Dear Cober6711, We would like to thank you for taking the time to share your comments on Tripadvisor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got a free upgrade to luxury room, the hotel is a bit of a walk to the nearby attractions but luckily metros are nearby which takes you to the palace in ~ 10 mins. Check out the frites from maison antone which is ~50m from the hotel which you can wash down with a nice Belgian ale from the supermarket... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Yue0717, We would like to thank you for sharing your experience related to your stay at the Sofitel Brussels Europe. We are delighted to read you had a pleasant stay with us but also that you appreciated our different services. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience.... More 

Stockholm, Sweden
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is one of my absolute favorites. I have stayed at this particular Sofitel Hotel many times and consider it to be an asbolute pearl in Brussels. The price is a little more than average, but the standard, the interior, the rooms themselves, the location and the breakfast simply speaks for itself. I have stayed at many hotels in... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Nicke523, Thank you for taking the time to share your amazing comments related to your stay at Sofitel Brussels Europe. We are glad to read that you classify our hotel as “one of the best” and that you like all our services. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The good: The rooms are big, clean and modern Staff were very friendly and professional On Sunday there is a market in the square in front of the hotel Nice restaurants and bars in front of the hotel About a 6 min walk from the metro station They let us check in 2 hours early! You are given the option... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Mai B, We would like to thank you for sharing your comments related to your stay at the Sofitel Brussels Europe. We are glad to read you had a “Great stay” with us and that you have appreciated our services. We appreciate a lot your comments; it is pleasant for us to known these details. We would like to... More 

London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was perfect for a city break. We stayed 2 nights but would have happily stayed longer. The location is great, a few minutes walk from Schuman Metro station on the Place Jourdan which has lots of restaurants, a Sunday market and Maison Antoinne, home of delicious frites (the queues don't lie). The staff on check in were fantasic,... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear LJAYLONDO…, On behalf of the Sofitel Brussels Europe’ team I would like to thank you for your marvelous comments on tripadvisor. I am glad to see you have had a “Perfect City Break” in our hotel. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to... More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here one night on business. Beautifully designed spacious rooms, nice bathrooms (walk in shower only, no bath) and toiletries, fabulous hanging space, aesthetically pleasing reception areas, artworks and library. However. The minute I got into my room I was phoned by reception to check everything was OK - I had been there no time at all so could not... More 

Was this review helpful? Yes 2
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Nico260, I would like to thank you for taking the time to share your comments on the tripadvisor forum. All guest correspondence is read with true interest and all matters are shared with our management team with the aim of improving the services we offer. Therefore we thank you for your constructive comments, suggestions and truly apologize for the... More 

Guildford, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a couple of nights and was very impressed. Smart hotel in a good location (if you want to be away from central Brussels – which I do) complimented with very nicely appointed, quiet rooms and rounded off with very friendly and helpful staff. One touch I particularly enjoyed was the use of the hotel limo (people carrier)... More 

Was this review helpful? Yes 1
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear David W, We would like to thank you for taking the time to share your comments in regards to your stay at the Sofitel Brussels Europe. We are delighted to read you have spent an “excellent stay” with us and that you most particularly found our team members helpful and friendly. Be assured that your relevant feedback will provide... More 

United Kingdom
Contributor
17 reviews 17 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2015

This hotel offers everything you could wish for on a business break. Lovely comfortable bed, nearby bars and restaurants after a long day.The staff are great and the rooms lovely and clean. Breakfast was perfect and has a really good selection.

Was this review helpful? Yes 1
ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Irkwin c, Thank you for taking the time to share your comments on tripadvisor. We are delighted to read your observations, “This hotel offers everything you could wish. Lovely comfortable bed, staff are great and the rooms lovely and clean. Breakfast was perfect and has a really good selection.” Your loyalty and encouraging comments are a great motivation and... More 

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