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Sofitel Brussels Europe

Travelers' Choice award winner
5.0 of 5
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Place Jourdan 1, Etterbeek, Brussels 1040, Belgium
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Magnifique breakfast
Sofitel Brussels Europe
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Ranked #1 of 4 Hotels in Etterbeek
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4 of 5 stars reviewed yesterday
ColinAJA Brisbane, Australia
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1,213 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brisbane, Australia
Top Contributor
82 reviews 82 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed yesterday NEW

we stayed at the Sofitel for three nights at the end our our European holiday the hotel is clean, modern, and tastefully furnished. the reception area was welcoming and the staff were polite, attentive, and efficient. the room was also generous and well appointed with views over the adjacent gardens. the restaurants in the square outside the hotel have something... More 

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Columbia MO
Contributor
11 reviews 11 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Both Sofitel Hotels in Brussels are Excellent. After staying several times at other location, I recently stayed at "Europe". I found it to be much easier to travel in and out of city from this location. The rooms are brilliantly designed for function and beauty. Service was 5-star.

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear ptcsr, We would like to thank you for taking the time to share your observations related to your stay in Sofitel Brussels Europe. We are delighted to read you have appreciated your stay with us. Your comments are very important for us. They will be shared to the entire team with the sole purpose to get even closer to... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a weekend in January and since I booked it with my reward points it only cost me €20. They upgraded me upon arrival so overall it was excellent value for me. The hotel room itself was very nice and since we're not fussed about the pool or gym that didn't matter to us as our objective... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear pchipstar, We would like to thank you for sharing your observations on tripadvisor. We are glad to see you have enjoyed your stay with us and also that you have appreciated the quality of service provided by our reception team. Indeed, our hotel is located five to ten minutes’ walk from Schuman metro station and the European commission. We... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed at sofitel Europe for the easter weekend and enjoyed it a lot. Very frindly staff, nice atmosphere and clean rooms. The only thing which should be improoved is the atmosphere in the hamamm. It is very small and due to the steam quite mouldy.

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear vielreis, Thank you for taking the time to write your observations related to your stay at the Sofitel Brussels Europe. We are pleased to see you have had a “very nice weekend” with us. Your comments are taken seriously and will be shared to the entire team with the sole purpose of improving our quality of service. We are... More 

Berlin, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at Sofitel Brussels Europe for two nights with my sister. We were welcomed very friendly. The room was very nice and we did have everything what we needed in the room. The breakfast was excellent. Very delicious! If you are staying at this hotel, take your time to enjoy the full breakfast! The concierge was awesome. We... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear 867Mona, We would like to thank for taking the time to share your observation related to your stay at the Sofitel Brussels Europe. We are delighted to read you have appreciated the quality of our breakfast and the service of our Concierge team. Your comments will be shared to the whole team. Be assured that your relevant feedback will... More 

Geneva
Top Contributor
57 reviews 57 reviews
57 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located on Place Jourdan, close to the EU Commission buildings. The next metro station is about 10 min. by foot (Schuman). There are also various bus stops in the vicinity. Place Jourdan is full of pubs and restaurants. Most are in the lower to medium range. The hotel is well designed, but lacks amenities usually found in... More 

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear Weltenbum…, We would like to thank you for sharing your observations related to your stay at the Sofitel Brussels Europe. We are glad to read you qualify our hotel as “nice modern design” but also that you have liked our location and the different bars and restaurants around it. However, we regret to read that some aspects of your... More 

Hounslow, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a perfect retreat.Staff that go out of there way to help,an excellent location nearby to the Metro and on a lovely little square with excellent bars,coffee shops and restaurants.We had a superior room on the 7th (top) floor that had a great view over the rooftops of Brussels.Would not think twice about returning for another stay.

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ClementAupin, Responsable réception at Sofitel Brussels Europe, responded to this review

Dear scw_11, We would like to thank you for taking the time to share your experience at the Sofitel Brussels Europe. We are delighted to read that your stay was an “excellent choice and a perfect retreat”. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to... More 

Clichy, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nice location, quite calm on the weekend, 5mins away from the metro. The staff is great, very welcoming. We were upgraded to a luxury room, for free. The rooms are great, very big and clean. There is also a great spa. I would recommend it for a romantic trip on weekends (when the prices are lower)

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ClementAupin, Front Office Manager at Sofitel Brussels Europe, responded to this review

Dear Sarah R, Thank you for taking the time to share your comments related to your stay at the Sofitel Brussels Europe. Our team is constantly working to further improve our quality of service in order to get even closer to excellence. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to... More 

Toronto, Canada
Top Contributor
93 reviews 93 reviews
77 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a night en route back to Canada. Very nice place, but a few issues prevented me from giving a higher rating. There were a few issues with advance requests, however, they were mostly addressed well (with the exception of one thing). I won't get into detail with the issues that were resolved. I was given an upgrade... More 

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ClementAupin, Front Office Manager at Sofitel Brussels Europe, responded to this review

Dear Cober6711, We would like to thank you for taking the time to share your comments on Tripadvisor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

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