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Infinity Bay Spa and Beach Resort

Travelers' Choice award winner
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West Bay Beach | Island of Roatan, West Bay, Honduras
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1 room 1 adult
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Infinity Bay Spa and Beach Resort
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1,512 Reviews from our TripAdvisor Community

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There are newer reviews for Infinity Bay Spa and Beach Resort
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Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

The staff here have been excellent. Could not be more helpful and polite. If you pass them they smile and speak. I asked the groundskeeper if I could borrow his wheelbarrow to move groceries and he loaded, wheeled and carried them up to the third floor with me. Thanks Oscar. Beautiful pool but we are on the beach all day... More 

Helpful?
Thank Nonnackw
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Nonnackw, We cannot thank you enough for your outstanding comments. We have a "spirt to serve" program at Infinity Bay that focuses on the guest experience and how important it is make a connection and make new friends. Thanks again and have a wonderful summer! Rick K More 

Lorne997.embarqmail.com
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

We stayed 22mar for 1 week...Love the place...We were not able to eat at buffet because elavator was broken...Very disappointing....Also no umbrellas for shade......Hope Everthing is better when we return in Aug....People seem to come down early for shaded beach chairs...Then they aren't even in them for most the day...This should be monitored....Mrs Wood

Helpful?
2 Thank Sandee W
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Sandee W, Thank for your review and for your loyalty as a repeat customer. You are part of the Infinity family. See me when you arrive and we get you set up on the beach with an umbrella so you have no worries! Thanks again Lorne! Rick More 

Maroochydore, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 30, 2014

I recently shared 12 days at Infinity Bay with my niece. This is an annual visit where I travel from Australia to Roatan. Why travel so far? I have visited resorts in Fiji, Bali, Thailand and Malaysia and have found nothing to compare with my experiences at Infinity Bay. The snorkelling is great, weather superb, staff and resort facilities exceptional... More 

Helpful?
Thank lind_keane1
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear lind_keane1, Thank you very much to taking the time to write such a great review. Your 10th visit to Infinity is amazing and we are incredibly grateful for your support!! We are all so proud of Roatan and how unique and special it is. Your short yet amazing review sums it up! Mucho Gracias!! Rick K More 

Eugene, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

10 of us traveled from Oregon to Roatan all for our very first visit, for our wedding. The island is just gorgeous! We were all in awe of the beauty. The hotel shuttle was easy to spot after going thru customs at the airport. The driver was holding a sign that was easy to read and rushed us to the... More 

Helpful?
4 Thank IamTristansmom
Fleming Island, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 25, 2014

Infinity Bay Resort deserves all the great reviews that it gets. We actually rented 2 units for our family, a 2 br beachfront and a 3 br ocean view, pool side. Both were very well appointed and clean. Room service was great with fresh towels everyday along with made up beds, cleaned floors, and emptied trash. The resort staff were... More 

Helpful?
Thank Dennis D
Auburn, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 18, 2014

This was our second stop on our 11 day trip to Roatan. The taxi brought us from Anthony's key, it was a 15 minutes trip. The check in at Infinity Bay was quick. We wasted no time and grabbed our snorkel gear and headed to the beach. We were not disappointed. The beach was amazing and so was the reef.... More 

Helpful?
10 Thank Sandandsnow2010
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Sandandsnow2010, Thank you very much for your detailed review. Sounds like you had a great vacation at our little oasis. Your observations and advice to future travelers is greatly appreciated. We typically advise against using most of the massage people that walk up and down the beach. Most are not trained and we suggest caution. The resort can always... More 

Westerville, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

Beautiful place with great service and good food. Beach and pool are top shelf. We had some issues but staff addressed them ASAP. Bug spray suggested; the bugs liked me but not my wife. Great snorkeling and diving. We had a two bedroom with two balconies; plenty of room.

Helpful?
2 Thank mjwaz
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Thank you very much for taking the time to write a review! We are thrilled that you had a super trip and everything exceeded your expectations. There can be an issue anywhere and its how quickly the response is to remedy the opportunity that arose. Thanks again and we all hope to see you soon! Rick K More 

Orem
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2014 via mobile

Beautiful resort with good restaurant, nice staff, convenient. Excellent dive shop on site, you walk out of your condo, go out to the beach and get on the boat. They take care of your equipment and all your needs. Doesn't get any easier. They also have sailing charters and other activities on site. We loved it! Great restaurants all down... More 

Helpful?
1 Thank Jillshonestreviews
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Jillshonestreviews, Thank you for your review and choosing Infinity Bay, we do realize that that you have many choices when choosing a vacation. We look forward to your return! Have a wonderful summer! Rick K More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed June 16, 2014

Beautiful Hotel with an included breakfast every morning! The beach is clean and the prime location in Roatan. Definitely go to the bar/restaurant at the hotel and ask for Jaimi, Ziggy, or Darlon. They take great care of you. Don't worry about sand fleas, I packed bug spray and thought about investing in cactus juice and I didn't even need... More 

Helpful?
Thank MyyaSuhl
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear MyyaSuhl, Thank you so very much for the ultimate compliment....returning and becoming part of the Infinity family is whats its all about! It was a pleasure to have met you and your family and learning about living living in Las Vegas. The resort team is very appreciative for you remembering some of their names. To quote Ed Bauer -... More 

Austin, Texas
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 14, 2014

From the beginning (arrival at airport where I was met by hotel representative who fast tracked me and luggage through customs) to the front desk calling to arrange return shuttle the night before I left, everything went very well with my stay at the property in early June 2014. Pluses -- great location with snorkeling around coral reef just a... More 

Helpful?
3 Thank MMfromAustin
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear MMfromAustin, Thank you very much for your review and choosing Infinity Bay. Your comments are very well received and have been discussed with our operations team! In general you contribute some good advice to future visitors! Looking forward to your return and a big thank you up to Austin! Rick K More 

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