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Infinity Bay Spa and Beach Resort

Travelers' Choice award winner
Hotel website
West Bay Beach | Island of Roatan, West Bay, Honduras
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Infinity Bay Spa and Beach Resort
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Infinity Bay Spa and Beach Resort
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1,333 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (1333)
  • Mar-May only
    (405)
  • Jun-Aug only
    (331)
  • Sep-Nov only
    (224)
  • Dec-Feb only
    (373)
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Tulum
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Located on one of the best beaches in the Caribbean. Snorkling on the reef is outstanding. Condos are fully equipped with a kitchen, living room and bedroom(s). Infinity pool is enormous. Palapa bar is a fun place to hang.

Was this review helpful? Yes 2
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Paul, Thanks for taking the time to submit a review. We're pleased you had such an enjoyable stay with us and were able to explore the beautiful reef that is literally steps from our shore! Also great that you enjoyed the spacious condo as they were all designed with the comforts of home in mind! Take care, Rick K. More 

Houston, Texas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is my second visit to Roatan, first to Infinity Bay Resort. It has every potential to be luxury resort, still is lacking some basic elements. Location and the size of the complex is prime. Infinity pool is amazing, heaven for kids and adults who don't like the sand. Beach is located just in front coral reefs, where snorkel route... More 

Was this review helpful? Yes 2
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Aida66, Thank you very for choosing Infinity Bay and taking the time to share your experiences. Your review is not the typical guest experience as we have a "spirit to serve" strategy which keeps us focused on service delivery. Our goal is to meet all of our guests expectations 100% of the time but that is not always possible... More 

tampa
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice resort for a relaxing get away. The food was very good and they have armed security on the property on the beach at all times. Security will make sure your seats remained reserved by the ocean. You can even visit for a couple of days and feel refreshed. I only wished the food at the bar by the... More 

Was this review helpful? Yes 4
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear chica_bella113, Thanks for the great review! We're pleased you had an enjoyable stay with us. The Palapa Restaurant does have an all-inclusive menu which we are currently changing. The new menu will have several new items as well as upgraded meal options. Hope to see you back again to check it out! Rick K. More 

Houma, Louisiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time at Infinity Bay. We stayed in a 2 bedroom, 2 bath villa. Everything was great from the room, the service, the food and the workers there. The bartenders and servers were very friendly and always served us with a smile. We ate breakfast at the buffet every day which was included with our stay and... More 

Was this review helpful? Yes 5
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Jody, Thanks for choosing us for your vacation and for taking the time to submit such a great reveiw! Our staff is number 1 in service and hospitality and your review proves that we are reaching our goal of providing the best possible service to our guests every day. Sounds like you did a lot of exploring during your... More 

richmond tx
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We just returned from our fifth stay at IB this time taking our grand daughter and a friend. We rented Unit 503 through VRBO and it was a gorgeous unit with a great view. The owner, Kathy Malone, was very accommodating and easy to work with. We have always loved Roatan and especially IB but the sand fleas were SO... More 

Was this review helpful? Yes 5
Denver, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from 4 days @ Infinity Bay and had a great stay. The hotel is located right on the fantastic reef; we weren't snorkeling for 10 minutes before seeing great coral, a ton of fish and a turtle. The sandy beach is amazing with lots of chairs to relax and enjoy the Caribbean. Swim up palapa bar is... More 

Was this review helpful? Yes 3
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Brian, Thanks for the review! It really means a lot to the hard working staff! Great to hear you enjoyed your stay and got to snorkel the world's second largest barrier reef just steps off our shore. Our Palapa Bar is the best spot to have some great food, a cold drink or just hang out and enjoy the... More 

New York City, New York
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent condo with even better service. We stayed in a two bedroom on the West side which was better for us because it receives direct sun from morning to twilight. The apartment was very large and in brand new condition, granite counters, comfortable couches with great beds. Plenty of dishes, pots and pans with every appliance imaginable. The ceramic patio... More 

Was this review helpful? Yes 3
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear McTravel55 Thanks for the awesome review! So pleased you enjoyed the spacious, fully-equipped condo! Our condos are a favorite feature among our guests because they provide all the comforts of home and have everything you need for a comfortable and relaxing stay. Our breakfast buffet is continuously expanding and we use only the freshest ingredients including a variety of... More 

San Francisco, California
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Such a great location and the pool/beach access was perfect. There was even a swim up bar at the pool. All of the staff was so welcoming and helpful. We had a one bedroom condo that was clean, spacious, and had great air conditioning. Every morning there is a breakfast buffet included with some stays, food was average but it... More 

Was this review helpful? Yes 3
Smyrna, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two weeks in July at Infinity Bay. Staff were very accommodating and the location on West Bay Beach was great. Our grand daughter celebrated her Quincenera at the ballroom while we were there and we literally "had a ball".. We would return.

Was this review helpful? Yes 1
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear Jim & Sandy, Thanks for the great review! Your feedback means a lot to us! We're so honored to have hosted such a special event for your grand daughter and I'm happy everyone had such an enjoyable visit! Looking forward to your next visit. Rick K. More 

Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I have travelled a fair bit and this is by far one of the nicest places I have been to. It is not only so beautiful but it is clean and the staff is so friendly and kind. Some of our serves kirby and Swiss chocolate were great to us during our stay here. Also the bartender made amazing drinks... More 

Was this review helpful? Yes 3
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review

Dear s7roberts, Thanks for taking the time to write us a review. It really means a lot to the entire staff. Our staff is constantly receiving compliments on their friendliness and attention to top quality service. They are the best of the best and your comments will be shared with all of them, especially Kirby and Swiss Chocolate! We're pleased... More 

Hotel Review Summarization

What travelers say

  • Palapa bar(27)
  • Cruise ship(25)
  • Water taxi(23)
  • Very nice(23)
  • Full kitchen(23)
  • Great time(11)
  • Dive shop(8)
  • Scuba Diving(7)
  • Grocery store(7)
  • Best part(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,191 photos of this hotel

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Hotel & grounds (156)
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Pool/beach area (425)
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Room/suite (75)
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Family/play areas (10)
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View from room (49)
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Dining (68)
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Business center/function rooms (2)
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Bathroom (7)
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Videos (1)
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Other (369)

Management photos: Courtesy of the property manager

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All management photos (29)
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Hotel & grounds (9)
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Dining (3)
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Pool/beach area (6)
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Room/suite (7)
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Other (4)
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