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Paradise Beach Hotel

West Bay Beach, West Bay IB3100, Honduras
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1 room 1 guest
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Paradise Beach Hotel
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347 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tegucigalpa, Honduras
1 review
5 of 5 stars Reviewed 1 week ago

Its been less than 24 hours since I arrived home from a short family vacation and I can't be more please with the last four days that I spent in Paradise Beach Hotel in West Bay, Roatan, Honduras. First, you must know that I am Honduran, and I've been to hotels in Asia, US, Jamaica, Mexico, Guatemala, El Salvador, Panama... More 

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Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Beautiful gardens along a great beach. All activities are right outside your doorstep. Great Value. Restaurant has good selection, dive shop onsite. Very friendly service. Will definitely return again. Beach is right mix of local Hondurans and tourist to make it Honduran vacation. Bilingual staff is great for travelers. Water was 91 degrees! Diving was so easy with the reef... More 

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deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear Bebe, Thank you for your review! We are glad to know that you enjoyed your stay in Paradise Beach Hotel and especially that our efforts to be Number 1 in customer service is making a difference. Part of our Customer Service strategy does consider the importance of establishing good communication and guest service with our clients. This is why... More 

Bridgetown, Barbados
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

For me this is a hotel that understands customer service. Heading for Bequia, but arriving on a late flight, missing the last ferry to bequia and being travel worn, tired and hungry, I stayed overnight at this hotel. With the main reception closed. A staff member had been left, who knew to expect me and knew my name. The bottle... More 

Was this review helpful? Yes
deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear Delyvisana, Thank you for your review! We are so happy to know that our efforts to put customer service in the first place are showing a difference which can be reflected in the reviews we keep receiving lately on Tripadvisor. We are happy that you got to relax and that our staff allowed you to feel comfortable. West Bay... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Most beautiful beach I've ever seen. Lots of people selling goods and lots of tourists too. Food and bar were amazing!!! Best of the best service too. If you don't mind being pestered to buy goods and take tours then it's definitely worth visiting this beach

Was this review helpful? Yes
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In March 2015 my husband and I had the pleasure of staying at this property. We had an amazing time! The staff were extremely helpful and friendly and the property is absolutely beautiful. I would recommend staying on the cabana side (not in the tower) as it is a completely different experience. It is a small, quaint piece of paradise.... More 

Was this review helpful? Yes 1
deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear Oscar, Thank you for your review. We greatly appreciate it and are very happy to know that you enjoyed your stay in Paradise Beach Hotel. The hotel was built and set in tropical gardens and the walk from the rooms to the beach or pool are, as you point out, perfect to walk around barefoot. The water issue was... More 

US
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I enjoyed every minute of my stay, I even extended my stay an extra week. From the moment I checked in to the time I left two weeks later I found everyone to be friendly and helpful. The hotel grounds, the rooms and beach area is very clean. When I first arrived there was a problem with my room and... More 

Was this review helpful? Yes
deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear noswim, We are glad to hear that you enjoyed your time in the hotel. We place special attention to client and customer services is our priority. As in any island, there are technical issues but our staff has been triained in order to provide the best and quickest response to guests while also solving any issue that may be... More 

US
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I just returned from a two week stay at Paradise Beach and loved every minute of it. Originally I was only going to stay a week but, once there, I was able to extend my stay another week. The place is very clean, the rooms, grounds, pools, bar and beach area. When I first arrived there were a couple of... More 

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Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I (pre-baby) stayed at the Paradise Beach Hotel back in January of 2012 and absolutely loved it! My husband surprised me on my 30th birthday...iI literally found out where we were going at the checkin desk at the airport in Toronto...best surprise ever! At the time the high-rise hotel was still being built. We stayed in one... More 

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deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear Crizteena, Thank you for your comment. We are happy to hear that your time in West Bay Beach, in Paradise Beach Hotel, was good for you and your family. Our hotel, as you will remember, is conviniently located in the beach and has a view of turquoise waters. From our Cayuco Beach Bar, you can also admire the most... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We just returned from a wonderful week in Roatan. I can't say enough about the island except to say we will be back. The Paradise hotel is located on the West Bay beach which is where you want to be for constant activities and a great family location. The hotel itself was somewhat of a disappointment. The rooms were clean... More 

Was this review helpful? Yes 1
deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear William, Thank you for your comment. We are happy to know that you enjoyed your stay in West Bay Beach. Regarding the internet, we are happy to mention that we are working on providing better service and should be solved soon. However, it is imporant to mentiont hat the hotel does have high speed internet access in Reception and... More 

Sacramento, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 14, 2015

I am not sure how all of these reviewers can give this hotel such a great review! Only one of the front desk staff was friendly and helpful. The others just seem to be there and find reasons not to help you! For example, I had to check out one day early from this hotel and I was in a... More 

Was this review helpful? Yes 1
deniselama L, Director de Relaciones Públicas at Paradise Beach Hotel, responded to this review

Dear Chad, Thank you for your insights. We are taking into consideration all of these comments and will make sure we get better at each of the points you mention, especially customer service. We are well aware that we have to improve in getting better at the quality of service we provide clients, especially with regards to the willingness of... More 

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