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Mercure York Fairfield Manor Hotel

Shipton Road, Skelton, York YO30 1XW, England
Hotel amenities
Mercure York Fairfield Manor Hotel
Best prices for: 1 room 1 guest
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Ranked #1 of 1 Hotels in Skelton
A recent review
3 of 5 stars reviewed 3 days ago
87_Jo London, United Kingdom
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677 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 days ago NEW

On arrival to the hotel it looks lovely from the outside, the lobby and hallways nice and clean. Specious bedrooms. Ordered room service, great food, arrived nice and hot. The downsides were the springs digging into my back from the bed (I'd seen a previous review stating this but the reply said beds were being replaced in May, it's May... More 

Was this review helpful? Yes
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear 87_Jo, thank you for adding your feedback and I am sorry that two aspects of your stay did not meet your expectations. The first part of our bed delivery was installed on 21st/22nd of May and there are a few rooms outstanding, for which delivery has been delayed. Also, please accept my apologies for the shower, we have recently... More 

Senior Contributor
26 reviews 26 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

After a long journey on friday made longer by hold ups on roads, arrived checked in given room keys first didnt work second did. Could not believe it had a pull down bed that was about 6 inches off the floor tilting backwards!! Looked out of window piles of old beds wet and mouldy what a welcome. Rooms were very... More 

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Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear AnneHammpshire, I must repeat and again express my sincere personal apologies, having replied to your comments directly through another format. Yours sincerely Gordon Stewart More 

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for business and although the stay was included in my expenses I felt sorry for those around me who were paying. The rooms are basic and quite outdated in décor, there was a questionable stain on the carpet by the bed which had been attempted to be cleaned but not successfully. I just pray it was a spilt... More 

Was this review helpful? Yes
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Kerry C, thank you for your feedback and I will personally investigate your comments on the bedroom. I am disappointed that certain aspects of your stay were below your expectations, but on a more positive note I am pleased to read your comments on the friendliness of our staff. Kind regards Gordon Stewart More 

Wolverhampton, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Myself and partner booked this hotel based on the reviews of fellow travellers and research surrounding. We arrived on the Monday, and it did not disappoint living up to the photographs and description of picturesque views. A 15 minute drive from the city centre, it proved an inconvenience for evening strolls/drinks, the hungry horse 5 minute walk down was no... More 

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Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Emz882014, thank you for your feedback and whilst I am pleased that you had a good stay overall, I am most concerned with the whole check-out experience. Please accept my personal apologies for this and further investigation will get to the bottom of this, to help ensure no repeat in the future. Kind regards Gordon Stewart More 

Bournemouth, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a couple of nights and were pleasantly surprised. We found the staff to be very helpful (especially Wayne on reception - and Wendy in the restaurant was also lovely!). The food in the restaurant was very good and it is definitely worth staying in the hotel for a meal. The rooms were quite large and clean.... More 

Was this review helpful? Yes
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Trinmc, thank you for adding your review and I am pleased to read that we exceeded your expectations. I will share your feedback with Wayne and Wendy personally. Hope to be able to welcome you back again in the near future. Kind regards Gordon Stewart More 

Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights whilst on a business trip a couple of weeks ago. Pleasant hotel, nice lobby area and good breakfast. Rooms are a little tired, and sort of old fashioned in a lot of ways, but clean and well kept all the same. Only 1 downside, is the bar closes at 11 or 12 and only room... More 

Was this review helpful? Yes
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Aaron B, thank you for taking the time to add your positive review. I do acknowledge your comment on the time of when our bar is closes and the decision on when to close is made each night dependent on demand and occupancy levels. Kind regards Gordon Stewart More 

Stockport
Top Contributor
74 reviews 74 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time we have stayed here and it always delivers fantastic hospitality. There is plenty of free parking for residents and no need to take your car into York it's just over 3 miles to walk into the centre or use the park & ride at Rawcliffe Bar which is 10mins walk away at £2.80 return. We... More 

Was this review helpful? Yes 1
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Sandraw7, thank you for taking the time to add your very positive feedback and I am very proud with your comment on our hospitality. I will share this with the team to give encouragement and confidence to continue to strive to achieve this on a consistent basis for all our guests. Hope to be able to welcome you all... More 

london
Contributor
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Third visit booked at last minute. Plenty of parking and very convenient for access to York. Just off northern edge of ring road so easy access to a couple of good trading estates. Room was best we have had here and was well sized and laid out. Nice quiet location at night.

Was this review helpful? Yes 2
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear DaveR_Surrey, thank you for adding your positive review, hope to welcome you back again in the not too distant future. Kind regards Gordon More 

liverpool
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

5 mins drive from York, this hotel is in a good location. Parking is free with plenty of spaces. We received a good welcome from reception staff who were all very helpful. Our room despite being clean had a slight smell of vomit which didn't start us off on the right note. it was comfortable and good for an overnight... More 

Was this review helpful? Yes
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear amcranny, thank you for adding your review and I am most pleased to read your positive feedback on the staff, service and the food. Sincere apologies for not finding the room smelling fresh and I acknowledge your comment on leisure facilities; all our residents do have complimentary use of Roko Health Club which is a short journey from the... More 

Oxford, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Received a warm welcome at checkin and asked if we want breakfast for an extra £10 and job done. Rooms were on the 2nd floor so you have the choice of the lift or stairs up. The room was huge, featuring a double and single bed, TV, free wifi, window facing out towards the nice looking grounds, separate bathroom with... More 

Was this review helpful? Yes 3
Gordon S, General Manager at Mercure York Fairfield Manor Hotel, responded to this review

Dear Roger N, thank you for adding your feedback and I am sorry to note that two aspects of your stay negatively impacted an otherwise positive experience. I do have positive news on both shortfalls and can inform you that new beds have been ordered are are scheduled for delivery in May, also remedial works in our plant room have... More 

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