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Sol Rio de Luna y Mares

Certificate of Excellence
Ctra. de Guardalavaca | Playa Esmeralda, Guardalavaca, Cuba
Sol Rio de Luna y Mares
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4,029 reviews from our community

Traveler rating
    1,949
    1,413
    437
    146
    84
See reviews for
989
1,928
136
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (920)
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London, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at Luna/Mares from 23rd Feb until 10th March . I e-mailed the Hotel in advance to request rooms on the Luna side on a high floor and that is exactly what we got.The room was light and spacious with a lovely sea view. The beach is one of the most stunning I have ever see, with white sand,Palm... More 

Was this review helpful? Yes 3
Norwich, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

What a holiday, Cuba is a beautiful place and the hotel did us proud. Arrived early only to be met with drinks, check in done on the coach so no delays at reception! Enjoyed plenty of planned trips, Havana was certainly an eye opener but loved it and the classic cars are certainly to be loved. Trip to Club Tropicana... More 

Was this review helpful? Yes 5
Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Upon my recent return from Sol Rio de Luna y Mares I feel, sadly...empty. After having traveled to other Cuban destinations this resort was, to say the least, disappointing. It all began with our room which faced what we believed to be working quarters of some sort. No sun, no ocean, no pool. The entire room was in desperate need... More 

Was this review helpful? Yes 1
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear Rosanna S, First of all we would like to thank you for posting your comments in Tripadvisor. It is a pity that you did not fully enjoy your holidays as you are saying. Regarding rooms, the hotel is going through a full renovation room program since 2014, we have change closets, furniture, beds, bathrooms and we are working hard... More 

Porters Lake, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A group of six of us were at the resort fr.Mar.10 to the 17th.Arrival at Holquin and going through the customs were fast and the bus ride to the resort was a nice ride. We arrived at the Resort and was quickly signed in and taken to our rooms in the 8000 block of Lunas.That was when the problem for... More 

Was this review helpful? Yes 2
Ottawa, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Traveled March 14 to 21 2015. Chose the location because there was supposed to be good snorkeling right off the beach and we weren't disappointed! We stayed on the "Luna" side (quieter). We noticed that the Luna side also seemed to be the choice of the older and fatter people (like us) so we fit right in at the beach.... More 

Was this review helpful? Yes 9
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

Dear James H Thanks for your review. We are really happy that you liked the area to practice snorkeling here and the food choices we offer. We want to precise that the ocean view package only has 2 reservations to the a la Carte Restaurants and the minibar is not filled with this kinds of drinks. Thank your one more... More 

Kentville, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just back from one week but planning to return for our 14th visit very soon with friends to celebrate their anniversary having been married there. This hotel has the best staff of any hotel anywhere we have stayed. It is nice to hear the Manager express that same sentiment.The building is charming especially when lit at night. A la carte... More 

Was this review helpful? Yes 5
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

Dear GarryRandall It is wonderful to know that you will be with us very soon. As you have said, the staff members are ready to receive you and make your visit special. Some patrons leave get their own ways, but other valuable workers are coming to give passion and magic. 14 times says us a lot about your devotion with... More 

Oshawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived in Holguin and had a 1 1/2 hr ride on a coach air conditioned bus to the resort. Really enjoyed the ride as got to see real Cuba and how the locals live. Saw ploughing done by oxen, many on horse back and many horse drawn carts as the Cuban people were getting on with their daily lives. Got... More 

Was this review helpful? Yes 5
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

Dear Sparks1 Thank you for considering us a fantastic place where you have enjoyed your first trip to Cuba. It makes us very satisfied that your family liked the vacations with us! We are glad because you have liked the beach, the staff and the different kinds of food. Please, do let us know in advance if you have any... More 

Amherst, Canada
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got back from another amazing stay at the Luna Mares. The weather was wonderful and the staff was amazing. This was our 6th time at this the Luna Mares and it just keeps getting better. We were greeted with smiles, hugs and kisses from the many staff that remembered us from previous years. Customer service went above and beyond... More 

Was this review helpful? Yes 5
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

DaleandBrendaP Thank you for taking the time to post your opinions, six visits express your loyalty with this resort. We are glad because you were welcomed for the staff, and all of them remembered your preferences. We hope you want to contact us before your next arrival to get your wished room. Wishing you a good day, Yunier Zaldívar Céspedes... More 

Whitby, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sol Rio Luna y Mares during March break 2015 and had a great time. I believe that the true measure of successful business is repeat customers. I was amazed at the huge number of guests that we had met, from all over Europe and Canada, that were returning to this hotel for the second, fourth, sixth,... More 

Was this review helpful? Yes 1
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

Dear Ben L Thank you so much for your review. This resort is visited every year by a high percentage of returning guests that feel a deep emotion with our facilities. Thank you for explaining to everybody the main service we can provide, maybe some customers have decided the place of their next holidays regarding your message. We are delighted... More 

montreal
Contributor
14 reviews 14 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really loved it here ! We paid extra to upgrade to a third floor suite with Terrasse in the five block totally worth it !!! Panoramic Ocean view was amazing !! It had two bedrooms two baths two balconies. So if you're traveling as two couples or family don't miss this! However with the resort being so close to the... More 

Was this review helpful? Yes 1
Lina C, Guest Relations Manager at Sol Rio de Luna y Mares, responded to this review

Dear Sunrise352 Thank you very much for your kind words. Also for commenting about the beauty of our views and the quality of the dishes you have found here. We appreciate you have seen the hard work of the staff. It is a big honor you have chosen us to your next stay. Warmest regards, Yunier Zaldívar Céspedes Customer Service... More 

Hotel Review Summarization

What travelers say

  • French restaurants(27)
  • White sand(19)
  • Water ballet(18)
  • CUSTOMER SERVICE(16)
  • Beach bars(12)
  • Thomas Cook(10)
  • Great time(9)
  • Pool area(8)
  • Evening entertainment(8)
  • Air conditioning(7)
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