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All 3 Guardalavaca hotels

Sol Rio de Luna y Mares

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4.0 of 5 Resort (All-Inclusive)   |   Ctra. de Guardalavaca | Playa Esmeralda, Guardalavaca, Cuba
Hotel amenities
Sol Rio de Luna y Mares
Ranked #1 of 3 Hotels in Guardalavaca
Certificate of Excellence 2014
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3,805 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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BC
Contributor
16 reviews 16 reviews
14 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here December 8 to 22, 2014. Apart from 2 negative incidents, I thoroughly enjoyed my stay at SRLM. The first half of my holiday (still in low season) was much better than the second half when the resort filled to capacity the week before xmas. Check in: Arrived off the transfer bus after 24 hours in 'travel mode' along... More 

Was this review helpful? Yes 4
Pontefract, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have just returned from this holiday December 22nd 2014. I would first start by saying how great all the staff were each and every one in the hotel everyone treat us perfectly. We had two great weeks food was good and if you did not mind waiting all the fish was cooked fresh as were the pasta and meat. lots... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
234 helpful votes 234 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

October 2014. Joe and Karen. 70+ age group. 3 previous visits since 2007. SRLM QUICK SUMMARY. Great value for money spent, excellent service and friendly staff throughout most of the hotel. Pretty good quality food and good quality drinks. Enjoyed the entertainment, especially enjoyed the pig roast at the Mares pool/lobby area. Really enjoyed the live piano music at the... More 

Was this review helpful? Yes 7
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I will continue visiting this natural, tropical corner of paradise. I was disappointed in the weather and beach conditions, but know that all the blame is on Mother Nature. She was in a foul mood. I truly feel like a special member of this Cuban family every time I return. The environment is safe, friendly and natural. It is like... More 

Was this review helpful? Yes 6
Markinch, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited the Sol Rio De Luna Y Mares from the 25th Nov to the 10th December and had a lovely holiday, from start to finish everything for us was great! We arrived after a good flight with Thomas Cook from Gatwick (excellent food options on the plane designed by James Martin) to be greeted by a cuban band and... More 

Was this review helpful? Yes 8
St. Albans, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Last visited this hotel around 15 years ago and the stay this year was as good as then. We chose the quieter Luna side as part of an all-inclusive stay and had a room with a great view of the sea. The main buffet restaurant was on the Mares side so entailed a ten minute walk for breakfast which was... More 

Was this review helpful? Yes 5
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear Chris Y, It is a pleasure to read that you fully enjoyed your holidays with us. We appreciate very much indeed all good points you have mentioned as our beach, staff, food and the 24 hrs services always available for you. We feel proud after reading that you decided to come back after all those years and that we... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Ricardo responds to most reviews, but it means nothing. He suggests we 'contact the hotel in advance to correct the issues'. I did contact the hotel in advance on our last 3 of 5 visits but still had to take precious time from our vacations to try and resolve simple issues and no heed was taken of my email request... More 

Was this review helpful? Yes 5
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear kamekazie, We really thank you for sharing your experienced with us. We understand that we are not able to please everybody and believe us that we try very hard and we agree on the side that there is always a room for improvement, the Certificate you are saying that is misleading is been awarded due to lots of guests... More 

Halifax, Canada
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We cannot say enough about this wonderful resort. We have returned for 7 years and can't wait to go back again. The majority of reviews of SRLM are spot on. service, dinning, beach, pools & grounds are fantastic but the staff put this place over the top. To mention a few Cecilia in guest services, Ronald-reservations, Eider & Juan Carlos-reception,... More 

Was this review helpful? Yes 5
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear amigoWaverley, Thank you very much for posting your review in Tripadvisor. We are informing all the named staff how well they did their job as per your comments. Our staff is our main asset and we all are proud and monthly . Your comment is the bigger recognition they have and make us work even more motivated. Thank you... More 

Broxburn, United Kingdom
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was sold to us as a four star but we spoke to Canadians who were sold it on a three star basis. The buffet restaurant was poor and the lobby bar repeatedly ran out of glasses so we ended up with plastic cups. The room we were in was tired and worn looking. The entertainment was done in... More 

Was this review helpful? Yes 7
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear janemH258KQ, Thank you for posting your review in Tripadvisor. We appreciate that you mentioned that you were told by some other Canadians guests that we are sell as a three stars hotel as that must be an error, so we are contacting all Canadians agencies to make sure they short that out. In other hand, we take note about... More 

Richmond Hill, Canada
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a fan of the Holguin area (tends to be quieter) and in particular I am a very loyal and strong advocate of the Luna Mares Hotel. We just completed our fifth visit – unfortunately it will be our last unless we see / hear that they have made a number of changes. The hotel is rated as a... More 

Was this review helpful? Yes 9
Ricardo M, General Manager at Sol Rio de Luna y Mares, responded to this review

Dear KG-RHill, Thank you very much for sharing your experience with us. As a member of our family, it is a pity you could not enjoyed our special services that we do still have running. We are going to analized why you did not get them with our PR department. We can understand your point of view as you were... More 

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Hotel Summarization (Beta)

What travelers say

  • French restaurants(27)
  • White sand(19)
  • Water ballet(18)
  • CUSTOMER SERVICE(16)
  • Beach bars(12)
  • Thomas Cook(10)
  • Great time(9)
  • Evening entertainment(8)
  • Pool area(8)
  • Air conditioning(7)

Additional Information about Sol Rio de Luna y Mares

Address: Ctra. de Guardalavaca | Playa Esmeralda, Guardalavaca, Cuba
Location: Caribbean > Cuba > Holguin Province > Guardalavaca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Rio de Luna y Mares 4*
Number of rooms: 464
Also Known As:
Sol Rio De Luna y Mares Hotel Guardalavaca
Sol Rio De Luna y Mares Resort
Sol Rio De Luna y Mares Guardalavaca, Cuba - Holguin Province

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