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Novus Giri Resort & Spa

Jl. Sindanglaya Raya No.180 | Puncak, Cipanas, Puncak, Indonesia
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Novus Giri Resort & Spa
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Novus Giri Resort & Spa
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154 reviews from our community

Traveler rating
    44
    74
    25
    7
    4
See reviews for
76
18
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Spend weekend with family and stayed in deluxe room. A lot of family activities: Kids Club, Games Room, Horse Riding and last but not least Rabbit Village. Clean room, wide selection of buffet breakfast and priced competitively, not cheap. The only area that needs attention is the bathroom, clean but rather old. Highly recommended.

Was this review helpful? Yes 2
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Rudy M, Thank you for your kind comments and are gratefully received. I especially loved reading you had a wonderful family holiday and your family enjoyed the special touches we add for children's activities. Again, thank you for your compliments and for taking the time to tell us about your stay. We look forward to seeing you all return... More 

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel has everything going for it, except the views. Other resorts in the area have way better views, judging by photos. Novus has everything else -- food is cheap and great, the staff is super super helpful and cheerful. i think you definitely should stay here if you want to go to the botanical gardens and/or the Gede national... More 

Was this review helpful? Yes 1
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear aalholmes, Thank you for taking the time to write a review following your recent stay. I am glad you enjoyed our hotel and the overall experience. I am sorry that your room location was not to your liking. I appreciate your feedback. Should your travels bring you back to Puncak, we hope to have the pleasure of seeing you... More 

Bandung, Indonesia
Top Contributor
57 reviews 57 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I didn't spend the night on this hotel and just had a meeting in the meeting room. So I can not say anything about the room. But for the meeting room it clearly that this hotel have lots of home work to be done. The wiring system for electricity is messy and the curtain for the glass windows needed to... More 

Was this review helpful? Yes 1
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Indra M, Thank you for your feedback here on Trip Advisor. I am rather disappointed that your meeting experience with us was not up to your expectation. Please accept my sincere apologies for the spotty service. I am certain if we are given the opportunity again, we can redeem ourselves and win back the trust. Please reach out to... More 

Depok, Indonesia
Top Contributor
61 reviews 61 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The accommodations's are nice, but somehow i don't feel comfortable staying at that hotel. The rates are too expensive for that kind of accommodation. I can get better hotel with that amount of money. Of Course we expect more if we pay expensive things. The swimming pool is ok.. Staffs are ok.. Foods are ok.. But in spite of all... More 

Was this review helpful? Yes
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Fauzia B, Thank you for sharing your review on Trip Advisor although your stay was back in December 2014. We are glad that you enjoyed the accommodation and the lobby. We have been working with so much enthusiasm over the years to create our resort as one of the best experiences in the Puncak. We try to stay competitive... More 

Tangerang, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I do not think there is a better resort experience to be had anywhere in Puncak. Novus Giri is definitely first rank; well maintained grounds, comfortable guest rooms, very inviting common areas and without exception the most polite, friendly accommodating staff. Kids activities are my kids favorites. If you are looking for best family holiday destination in Puncak, this is... More 

Was this review helpful? Yes
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Adhiyatma, Thank you for taking time out to share your wonderful experience here on Trip Advisor. We are glad that you enjoyed the service and the overall experience. We look forward to your return. Yours sincerely, Ida Bagus Gede Suambara General Manager More 

Tangerang, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago

- stay at pool suite + garden suite = great room - breakfast = good - internet connection = poor in the last day - facilities = great - spa = great - reservation staff = excellent ( Mr. Deri ) - Minus = reception call in the last day to ask room check out in the short time .... More 

Was this review helpful? Yes
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Edwin S, Thank you for staying with us and for sharing your review on Trip Advisor. We very much appreciate learning the compliments and the areas of concern you have highlighted. We share all of our reviews with our team to celebrate and to improve our guest’s experience. Please rest assured that your compliment for our staff, Deri, will... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 9, 2015

Very pleased with the overall hotel especially with staff hospitality. They have excellent service, all staffs from front office until gardener at Rabbit Village are very friendly and helpful. Some name are Ms. Rian and Ms. Fitri from front office, etc. Great ambience for refreshing,spacious room and clean bathroom. We love the facilities, swimming pool, whirl pool, kids club, and... More 

Was this review helpful? Yes 3
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Edwina G, It is really a delight to read reviews like this and truly made my day. Thank you for such a wonderful review. We really appreciate it. I am fortunate to have a wonderful team who took care of you and others with sincerity. I have shared your feedback to Rian and Fitri. They were thrilled to read... More 

Jakarta, Indonesia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

Beautiful scenery, Excellent staff service, Delicious breakfast in the morning and a very good environment in the resort. Definitely wants to stay again in Novus Giri Resort. I bring kids with me to see rabbit village, poolside, kids club.

Was this review helpful? Yes 3
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Stephanie, Thank you for sharing your compliments on Trip Advisor. We are very pleased to hear that you had an amazing and enjoyable stay with us. At Novus Giri Resort and Spa, we seek to provide the best experience to our guests. Thank you for your generous compliments and we will be more than happy to welcome you back... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

This is a perfect place for a holiday,the atmosphere was great with fresh air and the service was excellent.novus have so many things for a perfect getaway from your daily routinehighly recommended for holiday with family or for couple.

Was this review helpful? Yes 2
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Edison W, We very much appreciate your compliments about our resort. It definitely puts a smile on our faces when we read a wonderful review like yours. Thank you again for your visit and for sharing your recommendations and we look forward to serving you again. Yours sincerely, Ida Bagus Gede Suambara General Manager More 

Bogor, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 7, 2015

i stayed in this hotel for two nights with my family, this hotel got abundant of facilities that could entertain your young children. say it swimming pool or rabbit garden, or kids corner at our resort building where my kids could play wii for free. the rooms were clean and crisp, the service was good, and the breakfast menu was... More 

Was this review helpful? Yes
Novus_Puncak, General Manager at Novus Giri Resort & Spa, responded to this review

Dear Alfa S, I really enjoy reading reviews like yours and it fills me with joy for the resort and particularly for the team. Thank you! there is not much more I can say. I am so glad that we were able to create a memorable experience for you and family and look forward to welcoming you to our resort... More 

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