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Palace Hotel

Jl. Raya Cipanas, Puncak, Indonesia
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Palace Hotel
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Ranked #9 of 16 Hotels in Puncak
A recent review
3 of 5 stars reviewed 4 weeks ago
Stoufensen Jakarta, Indonesia
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29 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Jakarta, Indonesia
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i only go there for work to visit customers around. it is clean. the rooms are big. yes the price is high compare to the other around but i never encoutered any problem yes for the room, avoid the room that are near the road. try to get the room facing the pool. the food is ok. although the service... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

You can find my name on your opera system or reservation file, because i forgot when and which room number i stayed i think i stayed there on 2014 July around 11 or 12 Negative : - When i entering my room i found 2 dead cockroach and i'm very lucky can meet with 1 alive cockroach on my bathroom.... More 

Was this review helpful? Yes 1
Jakarta, Jakarta Raya, Indonesia
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 6, 2015

I got there sick around 11 am and asked if it was possible to have an earlier check in so I could get rest and they approved it, so it was such a big relief. Both check in and out were very fast. Staff are friendly and helpful. Our room was cleaned but didn't have balcony :( while other rooms... More 

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12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 28, 2014

Nice location My Son enjoyed the pool by I had to attend him because there's no pool guard. The roof top is very noisy and we didn't enjoy the food much . There was no Arabic or at least Indian food choices. So the alternatives are sandwiches and burgers which are not bad.

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 18, 2014

Puncak, a hillside escape, and this hotel resort was really lovely. The rooms were large and comfortable even though it was not air-conditioned; BUT ... our room was facing the roadside .... and it was really noisy throughout the night with the endless traffic on the road. The room facing the pool was noisy too ... as we could hear... More 

Was this review helpful? Yes 2
Lulea, Sweden
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 27, 2013 via mobile

me and my husband went to puncak for relaxing time,we choose this hotel cos it look so good from outside,and modern. but then we are really trully dissapointed for what we get. its not worth the price. we arrived to check in,the reception give us room 1103 which is located in front of the road, she just gave information that... More 

Was this review helpful? Yes 13
Jakarta, Indonesia
2 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 8, 2013

For a Deluxe Room with IDR 1mil per nite, we don't get what we paid for. We booked the hotel through Agoda.com for 2 nites stayed at room 2007 on 8-10 November 2013. Here is the list of what are not expected for an IDR 1mil/nite: 1. The room has a balcony but NO Chair to sit on. 2. Room... More 

Was this review helpful? Yes 10
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 27, 2013

i stayed here for a night after a long bouncing hectic journey from Bandung. A great place to stay for relaxation. the staffs are nice and friendly. my kids love the pool and playground especially the trampolin. Definitely will come again for a next visit.

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 17, 2013

it's nicely located in the main street, quite close to the famous sate meranggi and presidential palace. however, it's not as cold as hotels located in tugu area. the room, food, and swimming pool were very standard. during our stay, the sound from karaoke room was clearly heard from the the hotel's corridor, it's quite noisy. with the price that... More 

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Jakarta, Indonesia
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed in this hotel for 3 nights in Feb 2013. Very nice hotel & view. Great service from concierge, reception, housekeeping & restaurant staff. The food taste is good but the cake is average. The price still ok. Too bad when we stay there it's too windy. First day we had breakfast, it's very cold and windy in the... More 

Was this review helpful? Yes 1
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Hotel & grounds (3)
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Family/play areas (1)
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