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Palace Hotel

Jl. Raya Cipanas, Puncak, Indonesia
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53 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

The room is pricey and dirty. I paid Rp600K/night, booking from their site (turned out more expensive than booking for online travel agent). The towel, the bed sheet and the floor are dirty. I asked the hotel to changed my bed sheet three times they still didn't do it. Food is below average. The only positive about this hotel is... More 

Helpful?
Thank Dwi C
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 16, 2015 via mobile

I stayedhere in the middle of 2014. The hotel gave luxurious feel up to the lobby. But I didn't fell it inside the room. Even the key room still using old style. But the room was clean and tidy as well as the bathroom and wifi worked quite fast. Breakfast was so-so. Not much variety. The pool was clean and... More 

Helpful?
Thank Dauphin B
Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 6, 2015

The pros : * Swimming pool * Billiard * Children playground * Very large green area * Closed to Pasar Cipanas * Closed to Presidential Cipanas Palace * very good for each food supplied (ikan bumbu dabu dabu) The cons : * No air conditioning * limited mineral water * mashed up provider signal * Confuse-able hotel team while you... More 

Helpful?
Thank bmanbudiman
Penang, Malaysia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 29, 2015

Great place to escape for a few days from the huzzle and buzzle of Jakarta. Breathe some fresh air, endulge in an enjoyable spa treatment and work out in the spacious gym and spa with the beautiful instructor.

Helpful?
Thank Tsup
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr.Tsup, Warmest greetings from Palace Hotel Cipanas Thank you for your trust to stay at Palace Hotel Cipanas in August 2015, as well as positive comments that have been submited. Your positive comment would we use as our input to give better quality and service to our guests in the future. Once again we would like to thank you... More 

Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 22, 2015 via mobile

So what I need to review about this hotel. Oke first the lobby. The lobby is very simple located in the second floor . Fused with bar and lounge and the restaurant too. The room or the balcony heading to all direction in hotel even to restaurant, bar, koridor. I think it is very annoying and not well planed. Especially... More 

Helpful?
Thank idham a
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Idham, Warmest greetings from Palace Hotel Cipanas Thank you for your trust to stay at Palace Hotel in Cipanas in September 2015 and for feedback that you gave to us. We sincerely apologize for the inconvenience happened during your stay at our hotel. Your feedback related to our restaurant will we use to develop our service quality to... More 

Jakarta, Indonesia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 16, 2015

I actually stayed there 2 years ago for a meeting purpose, but for some reasons I couldn't find the picture (like they say, no picture means hoax.. :) ). In a short story, I've accidentally found them on my old flash card and here I am writing a review. I agree on the most reviews that everyone said about the... More 

Helpful?
Thank 196A
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Sir/Madam, Warmest greetings from Palace Hotel Cipanas Thank you for your trust to stay at Palace Hotel in Cipanas in September 2015 and positive feedback that you gave to us. We sincerely apologize for the inconvenience happened during your stay. We already follow up the air conditioner it has been installed in some rooms and we keep continuing for... More 

Newcastle upon Tyne
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 20, 2015 via mobile

It was one of my worst experiences while staying in this terrible hotel (don't know if it really deserves to be called a hotel!). Unfortunately, I had no other choice when I booked it, as all hotels were fully booked between 15 and 17 August 2015 (weekend and the Independence Day). The hotel location is bad, as it is far... More 

Helpful?
Thank Abdulkareem A
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Abdulqareem Alquwaidhi Warmest greetings from Palace Hotel Cipanas Thank you for the trust to stay at Palace Hotel in Cipanas on August 2015 We also apologize for any inconvenience that occurred during your staying at our hotel. Training for the staff we've done in order to be more professional to the guests, especially for services. Hygiene is the... More 

Travelers are raving about these Puncak hotels

2 reviews
2 of 5 stars Reviewed August 5, 2015 via mobile

I didn't expect that my 4 nights will go like this, first of all TV is not working and had to wait for 1-2h to fix it, safe was closed and waited for the key to come, you will find so many dishes front of the rooms, concierge are absolutely thieves to arrange with the drivers on a high price.

Helpful?
Thank Abdulrahman A
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr.Abdurahman, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in August 2015 Our deep apologize for the inconvenience that occurs when you stay at our hotel where there are few facilities in the room which is not functioning properly and also lack of cleanliness in front of room, as for... More 

Jakarta, Indonesia
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

We spent one night in this hotel on June 26. We decided to stay there because the hotel is one of Discovery chain hotel. And in our mind we believe that the hotel wouldn't be disappointing. We arrived around 7pm. From the outside, the hotel looked pretty convincing. We checked-in to deluxe room and the bell-boy escorted us to our... More 

Helpful?
1 Thank AdeHilman
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr.Ade Hilman, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in June 2015. We also apologize for any inconvenience that occurred during your stay at our hotel where the rooms and facilities under the 4 star hotel. We will use your complaint as a material to improve the quality of... More 

Jakarta, Indonesia
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed June 20, 2015 via mobile

Nice n clean room,bfast with local menu is good option like Ubi etc if possible pls put more variety. Really good attitude for lounge staff ( ani ) n Rizal ( flamboyant ) Music during bfast also important. Excellent!!

Helpful?
Thank DFDamanik
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr.Amanik Warmest greetings from Palace Hotel Cipanas Thank you for the trust to stay at Palace Hotel Cipanas in June 2015 We also apologize for any inconvenience that occurred during your stay at our hotel where the we had lack of local food variety. We will use your complaints as a material to improve the quality of our services... More 

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