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Palace Hotel

Jl. Raya Cipanas, Puncak, Indonesia
Hotel amenities
Palace Hotel
Best prices for: 1 room 1 guest
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Ranked #7 of 16 Hotels in Puncak
A recent review
4 of 5 stars reviewed 6 days ago
ester m jakarta
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36 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

I am writing this review while I am staying in this terrible hotel in suits room!! I will start with pros : -the hote facilities is ok -Room size is good -The staff are nice Cons: - the cleaning is really bad the towel is smelly with dots of dirty on it the same can be said to the bed... More 

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16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just spent one night there from May 1st to 2nd, 2015. They claim this's a four star hotel. Overall, I think the hotel's condition fit with that stars rating. We stayed in superior room, single bed. It was ok. Clean. No grievance at all. But, this room don't have AC because the weather already cold. The facilities quite complete, but... More 

Review collected in partnership with Discovery Hotels & Resorts

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Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night on 30042015 on a superior twin room. Check-in was smooth. Were given welcome drink which can be claimed at the hotel's bar. Quite a big compound. The layout of the hotel looks as it was on built in the 80s and its kinda open concept rather than normal covered building. Due to just a nights' stay,... More 

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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2015

Stayed here only for a night after a long journey from Bandung. Great service from the staff. Didn't expect the room will be that large. Our room facing the road, It's pretty noisy from cars and i can hear loud music which is annoying.

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Jakarta, Indonesia
Top Contributor
52 reviews 52 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 23, 2015

i only go there for work to visit customers around. it is clean. the rooms are big. yes the price is high compare to the other around but i never encoutered any problem yes for the room, avoid the room that are near the road. try to get the room facing the pool. the food is ok. although the service... More 

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Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

You can find my name on your opera system or reservation file, because i forgot when and which room number i stayed i think i stayed there on 2014 July around 11 or 12 Negative : - When i entering my room i found 2 dead cockroach and i'm very lucky can meet with 1 alive cockroach on my bathroom.... More 

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2 of 5 stars Reviewed January 6, 2015

I got there sick around 11 am and asked if it was possible to have an earlier check in so I could get rest and they approved it, so it was such a big relief. Both check in and out were very fast. Staff are friendly and helpful. Our room was cleaned but didn't have balcony :( while other rooms... More 

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4 of 5 stars Reviewed August 28, 2014

Nice location My Son enjoyed the pool by I had to attend him because there's no pool guard. The roof top is very noisy and we didn't enjoy the food much . There was no Arabic or at least Indian food choices. So the alternatives are sandwiches and burgers which are not bad.

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
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29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 18, 2014

Puncak, a hillside escape, and this hotel resort was really lovely. The rooms were large and comfortable even though it was not air-conditioned; BUT ... our room was facing the roadside .... and it was really noisy throughout the night with the endless traffic on the road. The room facing the pool was noisy too ... as we could hear... More 

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Lulea, Sweden
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 27, 2013 via mobile

me and my husband went to puncak for relaxing time,we choose this hotel cos it look so good from outside,and modern. but then we are really trully dissapointed for what we get. its not worth the price. we arrived to check in,the reception give us room 1103 which is located in front of the road, she just gave information that... More 

Was this review helpful? Yes 13
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Bathroom (3)
Hotel & grounds (7)
Dining (9)
Pool/beach area (1)
Family/play areas (1)
Other (12)
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