We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Puncak hotels

Palace Hotel

3.5 of 5 Hotel   |   Jl. Raya Cipanas, Puncak, Indonesia
Hotel amenities
Save Saved
You added Palace Hotel to your Saves list
Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
35%
Ranked #8 of 15 hotels in Puncak
A recent review
3 of 5 stars reviewed 3 weeks ago
glyn0220 Malaysia
  • Reviews (17)
  • Photos (28)
  • Amenities
  • Room tips (3)
  • Location
  • More
Write a Review

17 people have reviewed this hotel

Traveler rating
    2
    4
    8
    0
    3
See reviews for
8
5
Solo
0
1
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Malaysia
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Puncak, a hillside escape, and this hotel resort was really lovely. The rooms were large and comfortable even though it was not air-conditioned; BUT ... our room was facing the roadside .... and it was really noisy throughout the night with the endless traffic on the road. The room facing the pool was noisy too ... as we could hear... More

Was this review helpful? Yes
Lulea, Sweden
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 27, 2013 via mobile

me and my husband went to puncak for relaxing time,we choose this hotel cos it look so good from outside,and modern. but then we are really trully dissapointed for what we get. its not worth the price. we arrived to check in,the reception give us room 1103 which is located in front of the road, she just gave information that... More

Was this review helpful? Yes 5
Jakarta, Indonesia
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 8, 2013

For a Deluxe Room with IDR 1mil per nite, we don't get what we paid for. We booked the hotel through Agoda.com for 2 nites stayed at room 2007 on 8-10 November 2013. Here is the list of what are not expected for an IDR 1mil/nite: 1. The room has a balcony but NO Chair to sit on. 2. Room... More

Was this review helpful? Yes 5
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 27, 2013

i stayed here for a night after a long bouncing hectic journey from Bandung. A great place to stay for relaxation. the staffs are nice and friendly. my kids love the pool and playground especially the trampolin. Definitely will come again for a next visit.

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 17, 2013

it's nicely located in the main street, quite close to the famous sate meranggi and presidential palace. however, it's not as cold as hotels located in tugu area. the room, food, and swimming pool were very standard. during our stay, the sound from karaoke room was clearly heard from the the hotel's corridor, it's quite noisy. with the price that... More

Was this review helpful? Yes
Jakarta, Indonesia
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed in this hotel for 3 nights in Feb 2013. Very nice hotel & view. Great service from concierge, reception, housekeeping & restaurant staff. The food taste is good but the cake is average. The price still ok. Too bad when we stay there it's too windy. First day we had breakfast, it's very cold and windy in the... More

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 19, 2012

I had great stay when I stay in palace hotel, cipanas. room was clean and new, minimalist look, not to spacious but nice and low light (the room was dark in the night).. I move to suite in the other day and wow very spacious and great room. The bathroom separate shower and bathtub and its, large.. The most interesting... More

Was this review helpful? Yes 7
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 30, 2012

We arrive at saturday, 29 september 2012. This hotel looks good from inside to outside. The hotel is clean, staff is friendly except the reception ladys. When we want to check in, the ladys on the reception was not very friendly, i have to wait like a fool for 8-10 minutes without any nice or polite greetings that told us... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 9, 2012 via mobile

Hotel is clean, staff is friendly. But nothing more. The hotel is next to the main road and if you are not lucky, you may hear the cars all night long. Other than that, the hotel has no charm at all. So, if you are looking for a romantic place for the weekend, you need to look for something else... More

Was this review helpful? Yes 1
KualaLumpur
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 23, 2012

This hotel is awesome.It looks small from the main road but once you get to the lobby area, you need to take the lift and you'll come to the reception area at level 1 and it gets better.The Reception and Lobby area has an outdoor concept.Very good and refreshing architecture design concept. The weather's cold all day long.Very friendly staff... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Hotel

Address: Jl. Raya Cipanas, Puncak, Indonesia
Location: Indonesia > Java > West Java > Puncak
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palace Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com and BookingOdigeoWL so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Hotel & grounds (2)
Viewed
Dining (9)
Viewed
Pool/beach area (1)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Other (13)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#3 Spa Hotel in Puncak
Hotel Class
Number of rooms
185

See which rooms travelers prefer