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Holiday Inn Maidstone - Sevenoaks

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London Road, Wrotham Heath TN15 7RS, England
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Holiday Inn Maidstone - Sevenoaks
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Ranked #2 of 2 Hotels in Wrotham Heath
A recent review
5 of 5 stars reviewed yesterday
USArover1960 Newport, United Kingdom
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273 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newport, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Apart from a slight communication problem regarding the booking, which was resolved straight away, this was a very enjoyable stay. Check in staff were very friendly. The hotel public areas and rooms were clean and comfortable. The hot breakfast was very, very nice and set us up for the day. Room service and restaurant service were very good. The pool... More 

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Hong Kong, China
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights whilst visiting family. The location of the hotel is superb as it is literally just off the motorway - but you do not hear any noise of the motorway. I do find the lay out of this hotel a little strange as it is built on a hillside and is a little bit of a... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear KLBird123 Thank you for taking the time to review your stay at the Holiday Inn Maidstone. It was great to read we are in such a great location for your visit and how quiet and comfortable you found the rooms. Unfortunately we are built into a hill making it very impractical to have a lift. There are always staff... More 

Birmingham, United Kingdom
Top Contributor
90 reviews 90 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel many times over the last 10 years and have to say that it continues to be a very good hotel. The staff are excellent, friendly and go out of their way to help you. We stayed in an executive bedroom which was very spacious and had everything we needed in it. The bed was... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear Angela T It was lovely to read your great review. I'm so glad you always find the staff so helpful and friendly when you stay. The swimming pool and leisure club is a great asset to the hotel and it was nice to read your husband was able to make good use of it. We look forward to welcoming... More 

kent
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked in here for a couple of nights recently thinking it would be a good place knowing the brand, but disappointed to find the allocated room looking " tired and a bit shabby " . Bathroom showed signs of age, with tiles and grouting looking discoloured, dodgy looking shower curtain draped in the mini bathtub . Bed was uncomfortable and... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear a8420626 Thank you for taking the time to review your stay at the holiday Inn Maidstone. I am so sorry you felt the room you were allocated looked tired and a bit shabby, and was not up to the standard you expected. We will be passing your comments about the bathroom on to our owners and my Housekeeping Manager... More 

pretty village, north yokshire
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay three or four times a year at this hotel due to it's location close to family & friends in Kent, ease of access for a very late night arrival off the M25 & also a trip in to London! The staff in every department are prime examples of customer service at it's best. The pool, sauna, steam room... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear mad-anna69 How great to read such a lovely review. Thank you for all your positive comments about your stay. I am so glad you always enjoy coming back to stay here when visiting friends and family down south. We look forward to welcoming you back again as a 3. Good luck to your 2 teenagers who are leaving home... More 

Canterbury, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed with family in an executive family room. Firstly the room was clean and large with two doubles and a settee converted into a bed. The breakfast was great with freshly cooked food that was replenished regularly. There was a pancake machine and plenty of other choice if you didn't want a fry up.! We had room service in... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear Tinygreen It was great to read what an enjoyable stay you and your family had. I'm glad you all enjoyed the breakfast especially the pancake machine. I do hope we can welcome you all back in the future. More 

Chichester, United Kingdom
Top Contributor
77 reviews 77 reviews
53 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 11, 2015

What a good hotel, reception gave a warm welcome and my room was very pleasant, clean tidy and very quiet at the rear of the hotel Gym had good equipment and the pool area was clean and warm Bar area and reception lounge area is nice but for one major flaw, they allow the stinking smokers to smoke outside the... More 

Was this review helpful? Yes 1
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear monkey170 Thank you for taking the time to review your stay. I am so glad you found us a good place to stay. The entrance immediately at the front of the hotel is non smoking and I am sincerely sorry this was not the case when you stayed. It was however great to read your comments about Manvir and... More 

Chepstow, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 10, 2015

Stayed for one night on business. The room was clean and a little quirky with sliding shutters for curtains. The room was well appointed and clean. I had a meal in the restaurant which was of a good standard from a pub style menu. The hotel does appear to have a large number of residents who are staying short term,... More 

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HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear Neil F Thank you for taking the time to review your stay at the hotel. It was good to read how clean you found the room and how helpful you found the staff. I do hope we can welcome you back in the near future, possibly for a leisure break so you could enjoy some of our many great... More 

1 review
5 of 5 stars Reviewed February 2, 2015

Went here for Sunday lunch with my wife and some friends. We have been here before and allways enjoyed the atmosphere and the friendly staff. We had a fantastic carvery, food was excellent and at such a good price. Can't recommend it enough!

Was this review helpful? Yes
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear 123john12 Thank you for taking the time to review your Sunday lunch at the hotel. I am so glad you had such a great lunch and would recommend us to others. We look forward to welcoming you back soon. More 

Swanley, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 1, 2015

My husband and I never quite know we will be going out for lunch so never tend to book . Today we decided to drive out and see where we end up . We both fancied a roast and thought about the holiday inn as it has a carvery . I rang at 1.45 to ask if they had a... More 

Was this review helpful? Yes
HolidayInn_Maidstone, General Manager at Holiday Inn Maidstone - Sevenoaks, responded to this review

Dear Sharon M Thank you for your review. I am sincerely sorry that you were unable to have Sunday lunch with us, this weekend. I have spoken to my head chef and restaurant manager this morning and going forward they will be preparing extra food to cover guests who have not booked. Once again please accept my sincere apologies. I... More 

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