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Quality Hotel Excel Roma Ciampino

Via Appia Nuova 160 | Km 20. 300, 00040 , Marino, Italy
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Quality Hotel Excel Roma Ciampino
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472 Reviews from our TripAdvisor Community

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Tsada, Cyprus
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I used this hotel because of it location to the Ciampino airport and a 06:30 filight. So I just require an overnight stay and a sleep of about 6 hours. The public areas appeared OK and quite modern, however when I checked into the bedroom at 22:30 hrs it was cool and the bathroom had an unfortunate smell which was... More 

Review collected in partnership with this hotel

Helpful?
Thank David I
DanielaCustomercare, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear David I, Thank you for your review about our Excel Roma Ciampino. We are glad you find our position strategic for your flight in Ciampino’s Airport early in the morning, we are, in fact, just 5 km far from it and it is also very easy to reach. We are sorry about the inconvenience of the smell in the... More 

Ramsgate, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 5, 2016

We stayed here a few times now and always find it comfortable,we prefer the apartments which are in a separate block from the hotel which is only a few yards away,the staff are always pleasant and always helpful The breakfast is ok but don't expect a cooked one but always plenty of things to eat, The wi fi which is... More 

Helpful?
Thank Graham186314
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear Graham186314, Many thanks for your review about our Excel Roma Ciampino. We are very happy to understand you choose to spend your time with us for your stays in Rome, and we are thankful for this preference toward our hotel and staff who is, as you correctly have said, always helpful with our guests. In relation to breakfast we... More 

Moscow, Russia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2015

Nearly threw up at the sight of the bathroom: dirty cheap tile and HAIR in the drain. Yikes! Uncomfortable bed, uncomfortable room. Terrible breakfast, there were no plates left and no waiter to ask for one :)) Unlike what we thought, the location isn't convenient either. Wouldn't come back. PS Wi fi wouldn't work !

Helpful?
Thank Olga_Lova
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear Olga_Lova, we are very sorry you didn’t spend good time in our hotel. We are upset reading your comment to understand that you have found the bathroom in the condition you have described; cleanliness is very important for us and our staff dedicate lot of time, hard work and care to it, but after reading your review we will... More 

Travelers are raving about these Marino hotels

Powell, Ohio, United States
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed November 19, 2015

I was in Rome for a conference and this is where they had us stay. The hotel itself is OK. Lobby has lots of room for hanging out and there is a meeting room and breakfast room in the basement. Rooms 1- 4 are close to the lobby. My room was a single ( 9?) on the first floor. Typical... More 

Helpful?
Thank 300hollyh
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear 300hollyh, Thank you for your review about our Excel Roma Ciampino. As you correctly have said we have a meeting room where it is possible to organize conferences, a breakfast room where every morning a hot and cold buffet is served and rooms placed in three different floors. We are sorry for the TV inconvenience, we suggest to ask... More 

Madrid, Spain
Level Contributor
100 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed October 16, 2015

I have been at this hotel 4-5 times. For me it's conveniently located for business purposes, decent rooms and fantastic prices. However, during my last visit on 14th oct 2015, i had a very bad experience that will surely prevent me for staying again here. I was given room 405 and was woken up at 4.30am by an extremely itching... More 

Helpful?
Thank Chrisites81
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear Chrisites, many thanks for your review. We are glad to understand that you are a loyal customer, thank you for the preference shown in the years. We are also proud that you appreciate our rooms, and find our position strategic for business purposes. We wish to precise that was an impredicatable event not depending by our will and in... More 

Vilnius, Lithuania
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 7, 2015

Good for night near Ciampino Airport. Around 5-7 min with car (it was during very early morning, at the day could be longer because of traffic). Close to main street to Airport, but no noise from it. Huge room with huge bed. We traveled with baby, so hotel give us extra double bed (never seen that big extra bed before)... More 

Helpful?
Thank Edvinas_Liuk
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear Edvinas-L, many thanks for your review about our Excel Roma Ciampino; we are glad you spent good time into our hotel, the main goal for us is our guest's satisfaction. We are grateful for your description about our strategic position, very close to Ciampino's Airport but in a quiet and green area, our rooms, spacious and comfortable, our staff,... More 

Denmark
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 6, 2015 via mobile

It's 25 euro to airport and if it's an early flight the free bus does not operate, so factor this into your costs. Also the food, OMG... Beyond awful . . And coming from a land of food it's a disgrace. I had crunchy microwaved risotto and my guest had slime cheese eggplant. . . .you could hear the micro... More 

Helpful?
Thank rich0148
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear rich0148, thanks for your review about our Excel Roma Ciampino. We are glad you find our position strategic, very close to Ciampino's Airport; we do free transfer in the morning, with two main departures time. On the other hand we are sorry you didn't like our FastGourmet food, a very high quality of prepared dishes. Around the hotel and... More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed September 30, 2015 via mobile

Dust is everywhere and as thick as a magazine when i first entered the room 504. see attched picture. maintenance and cleanliness is not their priority. Intercom broken, shower head broken. Light in bathroom and headboard not working. Breakfast is average. overall would not recommend it. If you want to be sick, book in this hotel. Would not rate it... More 

Helpful?
Thank Harold W
Roberta M, Responsabile relazioni con la clientela at Quality Hotel Excel Roma Ciampino, responded to this review

Dear Harold W, many thanks for your review; we are very sorry for any inconvenience. We are afraid we didn’t have any record about your complaints; if we did, we would have been glad to assist you. Reception is 24/7 open and always available to see with our guest the best solution. We guarantee that cleanliness, guest’s care, staff courtesy... More 

A TripAdvisor Member
4 of 5 stars Reviewed September 8, 2015

it was a family trip to rome and on our arrival we spent a night at Excel hotel. the location is good as it is only 10 minutes drive from the airport. we also spent a night on our return as well as it was convenient for the airport. The staff are very helpful. On the return we were upgraded... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Rome, Italy
1 review
1 of 5 stars Reviewed July 26, 2015

Room was fine and price decent. Booked wake up call which never happened. Asked for a taxi to local airport (5.3km away). They told me cost would be €25. I've lived in Rome forn2 yrs, this should cost less than €10. Clearly ripping people off, as I was late and needed to get to airport I'd no choice but to... More 

Helpful?
Thank Cian M
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