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BEST WESTERN Manor House Hotel

3.0 of 5 Audley Road | Stoke on Trent, Alsager ST7 2QQ, England
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Certificate of Excellence 2014
BEST WESTERN Manor House Hotel
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BEST WESTERN Manor House Hotel
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281 reviews from our community

Traveler rating
    133
    96
    32
    14
    6
See reviews for
54
90
9
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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liverpool
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was not expecting such a comfortable, well furnished and modern hotel with all the facilities you might want. My bedroom was well appointed and the shower was terrific. The staff were helpful and pleasant. Thanks for a great overnight stay.

Was this review helpful? Yes
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear Marjorie Weir Thank you for writing a review of your recent overnight stay here. The hotel has an excellent reputation for the facilities and friendly customer service we provide - we were Highly Commended at the recent 2014 Enjoy Staffordshire Tourism Awards - and I am delighted that we exceeded your expectations. You will be interested to know that... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed here with my partner during the week. We arrived and the reception staff were great. As we had never been to the hotel they explain everything the hotel had to offer in a concise and professional manner. They offer to help me with my bags however we declined. We had booked a standard double, my room was great,... More

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BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear Hollyan1 Thank you for taking the time to write a review following your recent stay with us. I am delighted that you had a comfortable and courteous few days in the hotel, also that you both enjoyed dining in our restaurant. Our restaurant is long-renowned for its food, and this year we received a Visit Britain Breakfast Award for... More

Watford, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is one of those hotels that isn't particularly striking from the outside, but once you're inside it's lovely. The rooms are modern but the bar and restaurant are older with 'mind you head' beams. The central open courtyard gives the impression of space and luxury to the public areas. The check in staff could have been slightly more friendly... More

Was this review helpful? Yes 1
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear Elizabeth W Thank you for taking the time to complete a review following your recent stay with us. I'm delighted you were so impressed with our accommodation, staff, food and facilities in the hotel. We offer an extensive wine menu to our guests and I trust you enjoyed your choice of wine when you dined in our Ostler Restaurant.... More

Glasgow, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly the staff were all really nice. Its a shame the hotel failed them aswell. I stayed here for 4 nights in November and was really disappointed. The outlook it looked nice as it just been refurbished. But that was about it. I booked a double and got a single box room. No discount. Got in to the room and... More

Was this review helpful? Yes 1
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear Danny B The hotel, management and staff have put a great deal of time, effort and money into transforming and upgrading the hotel recently and we would have welcomed - as we always do - any constructive criticism to help us improve the experience of our guests. We fail to understand therefore why you revert to the use of... More

Top Contributor
101 reviews 101 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We first stayed at this hotel two years ago and we thoroughly enjoyed it, but the hotel has now been completely refurbished and it has been done to a very high standard. The lobby is a very nice area now and our room was lovely - especially the bathroom with first rate fittings and body lotion and shower gel in... More

Was this review helpful? Yes 2
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear jennilewes Thank you for taking the time to write a review of your recent stay here at BEST WESTERN Manor House Hotel. Indeed, although only two-years since you last stayed, the hotel has changed a lot and I am delighted you like the results. When you next stay - as I hope you find an "excuse" to - more... More

lowestoft
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel.l for a family wedding. We could not fault the staff all were excellent. The hotel was immaculately clean lovely restaurant and bar. Swimming pool was a delightful bonus. Ideal hotel for Alton Towers or sightseeing in Cheshire or the Derbyshire Peaks. Quite location.

Review collected in partnership with Best Western GB

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BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear angelaLowestoft Thank you for writing such a lovely review following the family wedding you attended here at BEST WESTERN Manor House Hotel. I am delighted you enjoyed your stay, and that you had time amidst the wedding celebrations to make use of all the hotel's facilities including the heated pool. Peak District National Park is just 22 miles from... More

Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are regular users of this hotel for [excellent] Sunday lunches so it was with confidence that we booked it to celebrate a significant birthday. We we allocated our own room to entertain 16 guests for Dinner; a number of which booked rooms. The meal and service was excellent! Lovely hot tasty food, served by wonderful staff, supervised by Grace... More

Was this review helpful? Yes 1
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear Edwin I Thank you for taking the time to write such a lovely review following the recent birthday weekend you celebrated here. I am delighted that everyone enjoyed their stay with us and that the meal in our Ostler restaurant was a success. Sunday lunch in our restaurant is extremely popular and thank you for your regular Sunday lunch... More

Lichfield, United Kingdom
Top Contributor
100 reviews 100 reviews
79 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed October 21, 2014

This is a modern well presented hotel in a convenient location. The room was spotless with a recently refurbished bathroom which although very small had been well thought out so there was enough space to put or hang various items. The bedroom itself was a bit tight and the chair provided only just fitted into the corner and then you... More

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BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear LittleDollyUk Thank you for taking the time to complete a review of BEST WESTERN Manor House Hotel following your recent stay with us. Without knowing in which room you stayed it is difficult to comment on the layout of your particular room. Suffice to say that all 57-bedrooms have been refurbished in the past two-years, and we are planning... More

Brighton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 21, 2014

Impressed by the large and pleasantly airy reception, but there was a wait to check in because people were arriving with children to use the pool. No lift to our first floor room. Very pleasant if slightly old fashioned room. Very shallow window some way off the ground. Maybe it hadn't been used for a few days because there were... More

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BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear NickHDooBeeDoo Thank you for taking the time to write a review following your recent stay here at BEST WESTERN Manor House Hotel. I am delighted you enjoyed your stay and also that you received such friendly, cheerful and helpful service from our staff. I am pleased you enjoyed dinner and breakfast in our Ostler Restaurant which is situated -... More

Norwich, United Kingdom
Top Contributor
266 reviews 266 reviews
58 hotel reviews
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed October 20, 2014

The hotel comprises several low-rise one story builds congregating around each other. Check-in was smooth and friendly. The room was well appointed, but with odd short-comings. The double bed felt very small for the size of the room and the sheets only just fitted. The bathroom was beautifully decorated, with a power shower, but the shower head was too small... More

Was this review helpful? Yes 1
BWMH, General Manager at BEST WESTERN Manor House Hotel, responded to this review

Dear machinmad Thank you for completing a review following your recent stay with us. All 57 of our bedrooms have been refurbished since 2012, and in the past 13 months 29 of those rooms have had new beds. Our double beds measure the universal standard of either 5 foot or 4 foot 6 in width, and the linen we use... More

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Additional Information about BEST WESTERN Manor House Hotel

Address: Audley Road | Stoke on Trent, Alsager ST7 2QQ, England
Phone Number:
Location: United Kingdom > England > Cheshire > Alsager
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Manor House Hotel 3*
Number of rooms: 57
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Also Known As:
Best Western Manor Hotel
Stoke-On-Trent Best Western
Best Western Stoke On Trent
BEST WESTERN Manor House Hotel Alsager, England

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