We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pozo del Cielo

Calle Huascar B-3 Sacsayhuaman, Chivay, Peru
#3 of 4 hotels in Chivay
183 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Pozo del Cielo
Professional photos View all
Browse nearby
Pozo del Cielo
  • Overview
  • Reviews (183)
  • Photos (148)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (13)
  • More
Save Saved
You added Pozo del Cielo to your Saves list
true
Write a Review

183 people have reviewed this hotel

Traveler rating
    56
    73
    36
    12
    6
See reviews for
31
91
11
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sittingbourne, Kent
Top Contributor
63 reviews 63 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I didn't choose this hotel as it was part of a small group tour but I was more than happy with it and I'm really surprised to read all the negative comments about the staff. I dont remember them being overly friendly but I certainly don't remember any rudeness either. I was certainly helped with my luggage. More importantly when... More

Was this review helpful? Yes
Nuneaton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2014

Good room, great views. Plenty of blankets and two heaters that were needed initially as it was so cold that ice formed outside. This towards the end of May. Soon warmed up though and spent a very comfortable couple of nights. Ate once in the Hotel which was average but service was O.K.. Really liked the Hotel layout and its... More

Was this review helpful? Yes
Bangalore, Karnataka, India
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2014

We landed at the hotel on the 13th evening and were given a warm welcome and a good room with a view. Instant hot water, clean towels and bathroom were the positive points. However heating was very poor in the room and there was no wifi. We paid usd 75 for just a night expecting better comfort and heating( the... More

Was this review helpful? Yes
Nashville, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 13, 2014

Couldn't get a smile or a thank you from the staff. PROS: very hot water from the faucets) CONS: *Staff - not rude but indifferent, *No hot water for drinks (like tea), *VERY expensive small water bottle, *Relatively far from the stores located in downtown Chivay - (I say relative because I had a headache and the picturesque stroll felt... More

Was this review helpful? Yes
Rural Virginian
Top Contributor
167 reviews 167 reviews
71 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed January 7, 2014

Well I see others had the same experience we did. We liked the location just outside of town, which meant the nights were generally peaceful and quiet although you can hear the noise from town when it is excessive as it was our first night when some kind of revival went until about 10 p.m.. It was easy to walk... More

Was this review helpful? Yes 1
Winchester, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 19, 2013

Our room here was lovely and views were fantastic. Such a shame that the lady managing the hotel was so unfriendly and on occasion rather rude! We found it quite funny but in all seriousness, if this place had friendly or even just polite staff, it would make all the difference! Breakfast was very basic.

Was this review helpful? Yes
Canberra, Australia
Top Contributor
68 reviews 68 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed December 1, 2013 via mobile

We stayed here as our first choice was fully booked. I hadn't read the negative reviews about the staff until we were there and agree there seems to be a very negative vibe that is hard to ignore. Room okay though numerous lights weren't working and wifi only outside of the room.

Was this review helpful? Yes 1
Wolverhampton, United Kingdom
Top Contributor
62 reviews 62 reviews
52 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed October 10, 2013

I stayed here with my friend as part of a group tour round Peru and thoroughly enjoyed myself at this hotel. Our room was cosy with twin beds and a good hot shower. The location is ideal, by the Colca Canyon away from any street lights, quiet and only a 10 minute ride away from the hot springs which we... More

Was this review helpful? Yes 3
Vienna, Austria
Top Contributor
83 reviews 83 reviews
48 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 23, 2013

Top pick of Lonely Planet, here we go. We had the similar experience of recent posts here. On the positive side: as we were driving the location was very convenient, easy to access and park. Hotel overall looks really nice, our room was had a smart set up with a sofa overlooking the city. Things start to go the other... More

Was this review helpful? Yes 1
Cheddar, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 29, 2013

Our family of 6 stayed here mid-July 2013 and our experience concurs exactly with others who found the staff rude and unhelpful. We had a particular special moment with the porter who does not carry bags. The hotel seems to be run on a shoestring and, if you can find them, staff are generally too busy for guests. Although the... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Pozo del Cielo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Pozo del Cielo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pozo del Cielo

Address: Calle Huascar B-3 Sacsayhuaman, Chivay, Peru
Location: Peru > Arequipa Region > Colca Canyon > Chivay
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Booking.com and BookingOdigeoWL so you can book your Pozo del Cielo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pozo Del Cielo Chivay

148 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (149)
Viewed
Dining (15)
Viewed
Room/suite (33)
Viewed
Hotel & grounds (44)
Viewed
Bathroom (12)
Viewed
Family/play areas (3)
Viewed
View from room (10)
Viewed
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Chivay with
any amenities

Amenities

Number of rooms
20

Questions & Answers

Questions? Get answers from Pozo del Cielo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer