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Grand Palladium Jamaica Resort & Spa

The Point, Lucea, Jamaica
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Grand Palladium Jamaica Resort & Spa
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Grand Palladium Jamaica Resort & Spa
Grand Palladium Jamaica Resort & Spa
Grand Palladium Jamaica Resort & Spa
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4,239 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Palladium Jamaica Resort & Spa
See the most recent reviews
Toronto, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 21, 2011

I stayed at this resort from November 11-November 18th, 2011. After reading the reviews I was very hesitant on going to this resort but this trip was for business so I went in with an open mind. First of all, the resort itself is HUGE....I have stayed at resorts like this before but everything is very spread out. If you... More 

Was this review helpful? Yes 5
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for sharing your comments. We are elated that you and your business group have had such a wonderful time at our Resort. We are very appreciative of your kind words and we are grateful for your feedback as it will assist us in improving and changing the present product that we offer to our guests. We are... More 

Burscough, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 21, 2011

Just arrived home from what i can only describe as Butlins in Jamaica, We arrived and was given a standard room, i paid £422.00 for a room upgrade when i booked with Thomson, i raised the issue with the hotel and was told that Thomson only had use of rooms on one side of the hotel, our room was very... More 

Was this review helpful? Yes 6
Cherry Hill, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 20, 2011

... Entire day of being sold on the travel packages. We decided to go on a tour because they offered us two free massages at the spa and what we didn't realize is we needed 4 massages, a bottle of champagne, along with hours of soaking in the hot tub just to unwind from the hassle they created. It was... More 

Was this review helpful? Yes 3
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Thank you for taking the time to share your comments based on your recent vacation spent at our luxurious Resort. We are elated that you have had such a memorable stay. We appreciate your positive comments about the accommodations, the meals and the activities that we have on property. It was our pleasure hosting you and we look forward to... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 19, 2011

I read all of the reviews before booking my trip and I wish someone would have told me a few things. The "stocked mini-bar" in your room consists of 2 red stripes and thats it. You can't ask for more alcohol. You are not permitted to take food out of the buffet or any of the restaurants and there is... More 

Was this review helpful? Yes 3
New York City, New York
1 review
3 of 5 stars Reviewed November 18, 2011

i recently stayed at this resort spa in jamaica, for a wedding and had a tramatic experience the waiters in most of the restaurant were overworked and unhappy in the xaymaic -lotus they were extremely overworked waiters was bumping in the customer and spill a drink and the other spilled hot soup over my dress and arm and hair and... More 

Was this review helpful? Yes
Maine, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 16, 2011

I stayed at the Grand Palladium from 11/4/2011 to 11/8/2011 with 6 of my friends for a girls get-away to celebrate a couple of milestone birthdays. The resort is beautiful. The grounds are well kept and the pools are amazing! The rooms are nice, although our room was a bit musty. I suggest getting an oceanview room (which you will... More 

Was this review helpful? Yes 4
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for sharing your wonderful experiences from your recent vacation spent at our beautiful Resort. We are elated that you all have had such an amazing and memorable stay and we are happy to have been chosen to host you while celebrating such a special event. We are glad that we were able to make it fantastic. We... More 

Vaughan, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 16, 2011

This year we went to 2 of the Grand Palladium resorts, (GP Mayan Riviera) and more recently the GP Jamaica. Both are very similar offering great food, service and nice accommodations. Here's a more specific rundown of the GP Jamaica as I saw it: Food: Very good. Buffets always had lots of options, plenty of "Jerk" foods offered throughout the... More 

Was this review helpful? Yes 1
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for sharing yourcomments about your recent vacation spent at the Grand Palladium Jamaica. We appreciate your feedback as it will help us in improving the present product that we offer to our guests. We will take into consideration all which you have outlined and work to correct these issues for them not to be repeated in the... More 

Philadelphia, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 13, 2011

My boyfriend and I got a great deal through expedia for this hotel. $740.00 per person all inclusive for 6 days 5 nights with nonstop flights from philadelphia! thats a deal. that being said... we got what we paid for. The hotel is beautiful, but it seems like its falling apart and i believe it was built less than 5... More 

Was this review helpful? Yes 4
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Thank you for your review. We are delighted you found our accomodations and grounds impressive. I am sorry your culinary experience was not as expected. Please note, our awarding winning Chef and his team have received numerous commendations from both local and international associations. In fact, our Hotel was recently inducted in the Chaine de Rotisseurs after successfully hosting two... More 

Grand Rapids MI
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 12, 2011

Instead of talking about all the positives I am going to take the last 3 negative posts and challenge each of them (because I can!) I will copy and paste then... respond. The stuff is very rude, they guys are sleazy.... First of all they can't type I believe they meant staff not stuff! We didn't have one rude encounter... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for sharing your comments based on you recent vacation at our Resort. We are elated that you enjoyed your stay and we are grateful for your positive feedback. It is delightful to hear a guest counteract the comments that we have been receivng and it goes to show that everyones experience is totally different. We do have... More 

Harrisburg, Pennsylvania, United States
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 12, 2011

We had money stolen from our safe the second afternoon we were there. Not all, just enough to "skim"-taking enough that if you weren't keeping track may go unnoticed. ($140 out of $520) Spent 21/2 days going through what I view as a fake procedure. Received the run around from management and the investigating team. Not once were we sought... More 

Was this review helpful? Yes 4
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Thank you for your review. We are extremely sorry you believe the Hotel was involved in the events you describe. All our rooms are provided with calibrated, inviolable safes that can only be accessed with a personalized code. Without discounting what you are relaying, we must advise that several times guests are remiss of their activities and where items could... More 

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Amenities