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All 3 Lucea hotels

Grand Palladium Jamaica Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   The Point, Lucea, Jamaica
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Grand Palladium Jamaica Resort & Spa
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67%
Ranked #2 of 3 hotels in Lucea
A recent review
4 of 5 stars Reviewed August 12, 2010
Aimmie Scranton, Pennsylvania
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3,515 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Palladium Jamaica Resort & Spa
See the most recent reviews
NY
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 12, 2010

I travel 1-2 times a year and have stayed at many all-inclusives...and by far this was the worst one ever! I was there for a family reunion. They clearly spend all OUR money on appearance b/c the property is gorgeous to look at but that's it. The customer service is absolutely horrendous, very slow and some staff members acted as... More

Was this review helpful? Yes 2
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings: Thank you for your review. We presume from your user name that you are a jamaican living abroad. We regret you found the attention from our fellow jamaicans below your expectations. We have a young, vibrant team that is dedicated to serving you. Every Tuesday at 6pm we hold a recepcion in our guests' honor where you get to... More

Scranton, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2010

We have stayed at the Grand Palladium in Riviera Maya , Mexico two times and thought we would give Jamaica a shot. The resort was beautiful and overall the vacation was great! A few things that could have been better were: check-in, the couple we went with had to wait 2 hours because their room was not ready which kinda... More

Was this review helpful? Yes 1
Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2010

We have just returned from our holiday at the Grand Palladium, we were on the Lady Hamilton side of the hotel, what a wonderful holiday we have had, the only down side was that it rained most afternoons, so if a sun worshipper like me you have to get up early as the rain comes bang on time at 1.30pm.... More

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1 review
4 of 5 stars Reviewed August 11, 2010

I read so many reviews before going on vacation to the Grand Palladium and here's the low-down. 1) If you get there before 4 pm most likely your room will not be ready. 2) The majority of the staff are not friendly until you are (I believe the Jamaicans have lost there friendliness with many years of rude vacationers which... More

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Savannah, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2010

This was definitely one of the most beautiful resorts I've ever experienced. The gardens and views are exquisite, the amenities are plentiful and variety in restaurants good. Where I do see room for improvement is in the evening restaurants. Queuing was often an hour and it sometimes took another hour to get your food. Quality of the food was good... More

Was this review helpful? Yes 1
maryland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2010

Nice Resort but Customer Service is awful. You have a few that are great people(Kemar and Ricardo) but for the most part it sucks. The food was ok, not great. If you are willing to overlook a few things this resort would be ok. We had a blast because of our group, not because of the stay. The sports bar... More

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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2010

My boyfriend and I stayed for 5 days at the end of July. Upon arrival, we were disappointed that the front desk would not put us on the Lady Hamilton side which is what we booked and paid for. They only had rooms available on the Grand Palladium side (which is further from the restaurants and activities). We were upset... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 9, 2010

I traveled with my husband from July 31st to Aug 8 and this trip was defenitely not what we expected! I am actually pretty sad about this trip, believe it or not the day we were packing I was crying:( Sadly to say that was not the only time I felt like crying while in GP. I read all the... More

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 9, 2010

If I could give them zero stars I would. I could count on one hand the nice people at this resort. As soon as we got there they split up, gave us open rooms (open toilets, showers, jacuzzi, no enclosed bathrooms...or privacy) when we asked for double beds with enclosed bathrooms then tried to say it's impossible to switch us.... More

Was this review helpful? Yes 1
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

I am not sure how to respond to this guest. You enjoyed everything, food, room, facilities. An unfortunate incident occurred, we have 1040 staff, one of them perhaps acted inappropriately. We offered to call the police you declined. As you correctly state, we acted swiftly, by terminating the employee. We also accepted and assisted you in moving Hotels. I am... More

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 9, 2010

I travelled with my two daughters (13 and 15) and my husband. We stayed at the Grand Palladium – Lady Hamilton from July 10 – 13. We originally were scheduled to stay for 10 days, but had to move to another hotel after a very disturbing experience with a staff member. We have been to Jamaica three times and were... More

Was this review helpful? Yes 3
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings. We do believe that your review is tainted by your motherly insticts and the inate desire to express frustration with any incident that may involve our children. However, I do believe that it is unfair to tarnish the entire Hotel's reputation based on one employee's inappropriate conduct. In addition, I do believe that we acted swiftly and expeditioulsy. When... More

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Hotel Summarization (Beta)

What travelers say

  • Sunset Cove(54)
  • Jerk chicken(46)
  • Main pool(38)
  • LAdy Hamilton(37)
  • Air conditioning(33)
  • Very nice(29)
  • Great time(23)
  • CUSTOMER SERVICE(17)
  • Steak house(15)
  • Ocean views(14)

Additional Information about Grand Palladium Jamaica Resort & Spa

Address: The Point, Lucea, Jamaica
Location: Caribbean > Jamaica > Hanover Parish > Lucea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
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Also Known As:
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort & Spa Lucea

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Amenities

Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
540

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