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Grand Palladium Jamaica Resort & Spa

4.0 of 5 The Point, Lucea, Jamaica
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Grand Palladium Jamaica Resort & Spa
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Grand Palladium Jamaica Resort & Spa
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3,905 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Palladium Jamaica Resort & Spa
See the most recent reviews
Augusta, Georgia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 8, 2011

I normally do not write reviews but I often read them.I was surely disappointed with the service there.The rooms were hot and we complained several times regarding this but the problem was never corrected.They seem to think that the air was normal.Just to make sure we were not having hot flashes we asked our other guest and they agreed.Everyday there... More 

Was this review helpful? Yes 4
North Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2011

rooms: wet floors in bathroom? no air, sour smell, no elervator, be prepared to walk stairs, but clean. best part: each pool & beach just beautiful. stay out side, you're ok". BEST SERVICE: restaurant by beach cliff with jerk chicken & fried fish is GREAT!. food: inside restaurants nasty, to hot for dinning in them, no air, hotter inside than... More 

Was this review helpful? Yes 1
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Thank you for taking the time to leave your review. I trust that your vacation experience at our resort was a good one. We are grateful for your positive comments about our well kept grounds, pools and beaches. Our Resort boasts the largest pool in the Island and three of the nicest beaches along the coast. Wet floors in your... More 

Chandigarh
Contributor
17 reviews 17 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 8, 2011

It was with great enthusiasm that we a family of four were looking forward to our vacation at much adored Grand Palladium Jamaica Resort and Spa.Property looked awesome as we landed and were greeted well.First surprise came when we got two rooms on different floors but thankfully in the same block. Our room did not have bath robes - minor... More 

Was this review helpful? Yes 7
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings: Thank you for your comments. At the outset, please note, we are not asking that you forgive or forget. If in fact, we have failed to reach your expectations through specific service failures, we would be happy to recitfy same. As you know, we have communicated through email, so once again, it is regrettable that we must resort to... More 

Kingston, Jamaica
Contributor
18 reviews 18 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 8, 2011

except the size of the property.....It was huge. If you have foot problems I would say pass on this property. There are carts to carry you around but it is rather inconvenient to be always waiting on a cart when you want to get somewhere. I stayed here because the hotels in Negril were totally sold out...It was the ATI/Dreaming... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for taking the time to leave your review. We appreciate your feedback as they will better assist us in improving our present product. We are glad that we were able to accommodate you on your vacation. Thank you for your positive comments about our property. Our Resort is one of the largest in Jamaica. We are happy... More 

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2011

We enjoyed the resort and one person in our group visiting Jamaica for the first time and loved everything about the resort. It was all we could have asked for in a relaxing vacation. Yes it rained and yes it was hot - what do you expect in Jamaica!. The grounds, grounds and food was exceptional and the spa is... More 

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2011

My girlfriend and I stayed at this Hotel for 9 days, I thought by the 5th day I would have had enough and would be wishing to go home, but that wasn't the case. We had lots to do, I would say with the exception of the Cove the beaches on site were horrible. So we had to go to... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you very much for taking the time out to leave your review. We are elated that you have had such a wonderful vacation at our Resort. We are grateful for your positive comments about our property and the accommodations. It is good to know that you enjoyed the meals. I will agree with you on your point that... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2011 via mobile

After reading the negative reviews I was a bit concerned and advised my family (husband and two kids) not to expect too much. We paid only 1300 usd for the four of us so I thought we will get get what we paid for. However we were pleasantly surprised! The resort was beautiful. We stayed in villa 14 which was... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you very much for taking the time out to write your review. We are elated that you and your family have had such a wonderful vacation at our Resort. We are grateful for your positive comments about our beautiful property, the accommodations and our lovely beaches and pools. I am also glad to hear that you enjoyed the... More 

Whitehouse, Ohio, USA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 5, 2011

While staying at the Grand Palladium in Jamaica I needed to make a few phone calls to the United States. I did not have an international cell phone and there was a advertisement in the room on how to make quick and easy calls to the US using your credit card. I made 3 calls; one was an 8 minute... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings! Thank you for your review. I trust your vacation at our Resort was a wonderful one being that your review was entirely based on call charges. The advertisement which you have followed which was in your room is associated with the BBG calling system. This said system also provides the international calling cards that are available on property. Calls... More 

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 4, 2011

We took 22people to the Grand Palladium resort for a wedding and the wedding was a disaster. The wedding was double booked for the beach for 4:00pm, our wedding got bumped to 5:00pm.The rest was a disaster. It poured rain, the wedding planner was no where to be found, the steel Band we had booked could not play and they... More 

Was this review helpful? Yes 4
DimitrisGM, General Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Greetings: Thank you for your response. I understand that a wedding is an extremely special occasion filled with emotions and tension. Be that as it may, I also believe that it is fundamentally unfair you chastize the Resort because of the weather and delays, which based upon our investigation, were caused primarily by the lack of coordination in the wedding... More 

Edison, New Jersey
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2011

My family and I were on vacation here from 7/20-7/27. Upon arrival we checked in and that was done rather quickly. THey were able to accommodate us as far as our 3 rooms being in the same villa. They had someone drive us to our villa with the luggage which was nice because his resort is enormous!! Most of the... More 

Was this review helpful? Yes 2
CustomerRelations_11, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review

Thank you very much for your review. We appreciate your comments as they will assist us in improving our product that we offer to our guests. It is good to know that you found the food to be just ok, while majority of our guests find it to be great. We have a total of ten restaurants; seven a la... More 

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Hotel Summarization (Beta)

What travelers say

  • Sunset Cove(54)
  • Jerk chicken(46)
  • Main pool(38)
  • LAdy Hamilton(37)
  • Air conditioning(33)
  • Very nice(29)
  • Great time(23)
  • CUSTOMER SERVICE(17)
  • Steak house(15)
  • Ocean views(14)

Additional Information about Grand Palladium Jamaica Resort & Spa

Address: The Point, Lucea, Jamaica
Location: Caribbean > Jamaica > Hanover Parish > Lucea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Jamaica Resort & Spa 4*
Number of rooms: 544
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Also Known As:
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort And Spa
Grand Palladium Jamaica Resort & Spa Lucea

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