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Hilton at St George's Park, Burton upon Trent

Certificate of Excellence
4.0 of 5
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Newborough Road | Needwood, Needwood, Burton upon Trent DE13 9PD, England
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Hilton at St George's Park, Burton upon Trent
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Ranked #1 of 1 Hotels in Needwood
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Helen W Stoke-on-Trent, United Kingdom
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644 reviews from our community

Traveler rating
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    163
    53
    16
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Stoke-on-Trent, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here with friends for a spa weekend away. The hotel was nice and clean and bedrooms were decent. We were checked in by a lovely Australian guy who was very helpful during our stay. The restaurant was lovely, 3 course evening meal and great buffet breakfast. Drinks from the bar were very expensive but there's a shop nearby.... More 

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Yorkshire
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Great venue for a conference (particularly if you're a football fan). Great facilities, a few famous ex footballers knocking about, easy parking, room perfectly serviceable but the "restaurant" is more of a motorway service station. Food average, service perfunctory and ambience about as bad as it gets

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GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear PhilHTalking Thank you for taking the time to post your review following your stay with us. We thank you for your constructive feedback with regards to your Restaurant experience, I am sorry to hear that you were disappointed, we will communicate this with our Executive team. It’s great to hear that you enjoyed our facilities, especially our guest and... More 

Falmouth, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

All that glistens is not gold. Cold, impersonal, unprofessional. A true testament for the downfall of the chain hotel. Do not go here if you are expecting personality, attentiveness, knowledgeable staff and management

Review collected in partnership with Hilton Hotels & Resorts

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GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear Nick R Thank you for taking a moment to share your experience following your stay with us. It would be really helpful if we could discuss your customer journey in more detail. Please could I ask you contact me at nicola.underhill@hilton.com so we may address any training needs. Once again, thank you for taking the time to post your... More 

Amsterdam, The Netherlands
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Although in the middle of nowhere the hotel and facilities are modern and nice. Rooms are standard but good with a very firm bed. Wifi access is good and decent speed. Fitness and conference facilities are perfect although all is pretty spread out. The staff was untrained and most of the question resulted in a "Sorry, I don't know" answer.... More 

Was this review helpful? Yes 1
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear ThomasLanden Many thanks for taking the time to post your review following your stay with us. We are always striving to improve the level of service for our guests, would it be possible to contact me at nicola.underhill@hilton.com so that I may understand you customer journey and this will allow us to address any training needs for our team... More 

Rickmansworth, Herts
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We felt thoroughly spoilt during our stay at this hotel. Great attention to detail. we felt like an individuals not just another guest. Staff professional at all times, food great, facilities clean and modern. We stayed for my husbands birthday, ten minutes after settling into our room, a card arrived with a voucher for a complimentary drink for us both,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear Claire1981 It’s always great to hear when our guests have experienced a wonderful stay, we do hope that your husband enjoyed his birthday with us. Thank you so much for your review. Kind regards Nicola Underhill General Manager More 

York, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A faultless 10 out of 10 for this night away with my wife and three young kids: impressive arrival at this football-based hotel in a rural setting; very friendly and professional reception; room upgrade to a suite for one of our two rooms on the executive floor; phone call from reception to check our room was ok; early evening trip... More 

Was this review helpful? Yes 2
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear MartinY0rk Thank you so much for your 10 out of 10, we are delighted to receive such great feedback. We really appreciate the time you have taken to post your review and to share your St George’s Park experience. We hope to see you again very soon. Kind regards Nicola Underhill General Manager More 

Wirral
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was my 3rd stay. Was not disappointed. Staff are friendly and attentive. The bar staff were chatty and funny, the morning waiting on staff at breakfast remembered my friend and I and the fact we particularly like the tea pots at breakfast. The pool is always clean and tidy, the changing rooms the same. This is just a nice... More 

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GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear Joy T Great review thank you so much, it’s so lovely to hear that this is your third stay with us and it was a chance for you to unwind and relax. Thank you also for your kind comments and we hope to welcome you back for a fourth visit very soon. Kind regards Nicola Underhill General Manager More 

Derbyshire
Contributor
14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

None of my requests had been met (quiet room with sofa bed) despite me speaking to a receptionist who said they would be. Lovely clean hotel but restaurant very pricey for basic food. I had to send my meal back as it was cold.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear Fizzo Many thanks for your feedback on your recent stay at Hilton St George’s Park. We are disappointed to hear that your requests were not met during your time with us, please accept our sincere apologies that we were not able to make this right for you during your stay. Once again thank you for your review, we really... More 

Hove, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I cannot fault the staff at The Hilton, they were friendly and accommodating, and certainly the hotels greatest asset. The room was basic considering the cost and whilst the breakfast was outstanding, the quality of food ordered at the bar was inconsistent and pricey. Limited use of the pool for those with children and use of the facilities is only... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear Colin W Thank you for taking the time to post your review following your stay. We thank you for your kind comments especially regarding our team members, we will share your thoughts with them. We do appreciate your constructive feedback and will communicate with our Executive team. Once again thank you for your review and we do hope we... More 

Wilts
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my husband stayed here and when booking I had no idea that it was a football complex for the England football team! (and not being a football fan!). The hotel from the outside was new and inviting, the reception was open and welcoming and the staff were brilliant. We bookend an executive room and we were happy with... More 

Was this review helpful? Yes 2
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton upon Trent, responded to this review

Dear DaniKimmings I am so pleased to hear that you both enjoyed your stay with us and that you were happy with your Executive room. It’s nice to know that you were able to visit our Health Club during your time with us and relax by our pool area. I am sorry to hear that you experienced issues with room... More 

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