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Ucayali River Hotel

Certificate of Excellence
Av. San Martin 200, Pucallpa, Peru
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88 Reviews from our TripAdvisor Community

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Traveler rating
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    14
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    2
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (23)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (17)
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East Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed June 29, 2015

The people were very nice and very attentive. They went out of their way to make us feel comfortable and to make sure we were all well taken care of. Each employee was very nice and hospitable. The rooms and lobby were nice and clean. It has a very nice pool that overlooks Pucallpa. The food at the hotel restaurant... More 

Was this review helpful? Yes
Kathia T, Director de Relaciones con Clientes at Ucayali River Hotel, responded to this review

Dear Guest, We really appreciate your fantastic comments, thank you very much! We are very happy that you enjoyed our personalized service and had a great time with us. We look forward to welcoming you back when you make plans to return to Peru. Mack Klembert Guest Relations Manager More 

Ottawa, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2015

We stayed at Ucayali River Hotel for business. We stayed four days. They have complimentary ride to the airport (to/from). Breakfast is included in the price and it is delicious and very complete, buffet type. Food in the restaurant is also good. The staff is very friendly and always willing to help if something comes up. Hotel is clean and... More 

Was this review helpful? Yes
Kathia T, Director de Relaciones con Clientes at Ucayali River Hotel, responded to this review

Dear Rocio L., Your opinion help us to be better. We really thank you for the confindence in our services. Our staff is quite motivated with your words. We hope to have the opportunity to serve you one more time. Ucayali River Hotel***** really appreciate your words. More 

Idaho Falls, Idaho
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

Very clean hotel with a very friendly staff! I would definitely recommend this hotel if you are going to be in Pucallpa - Ucayali - Peru. The restaurant was also very clean and had a lot of room in between the tables.

Was this review helpful? Yes
Kathia T, Director de Relaciones con Clientes at Ucayali River Hotel, responded to this review

Dear guest, Her opinion help us to be better. We really thank you for the confindence in our services. Our staff is quite motivated with your words. We hope to have the opportunity to serve you one more time. Ucayali River Hotel***** really appreciate your words. More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 9, 2015

To be located in Pucallpa, it is a great hotel. Although the service could have been better. The food is not awesome, but the hotel is located near nice restaurants and some minutes away from the best place to eat: Yarinacocha. Room service takes a long time and you are sometimes interrupted while sleeping. When I am on vacation my... More 

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Oklahoma
1 review
5 of 5 stars Reviewed April 5, 2015

We stayed for business purpose in Pucallpa ,they picked us up at the airport in air conditoned van.have good location,close to the principal square and shops, restaurants,bars. The restaurant is very good , they have a nice breakfast buffet, wonderful food and the service is excellent !! The rooms are big and clean,the service is friendly, the pool is very... More 

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Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

So nice to have such a wonderful place to stay in Pucallpa. Wonderful service (Jesus Basto) and great location. I will recommend this place ten thousand times. Front desk service always on point. Restaurant accommodations and food wonderful. Spent 3 nights there, rooms always clean, housekeeping crew not intrusive at all. Even though I wasn't there for business I had... More 

Was this review helpful? Yes 1
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

I made a quick trip to Pucallpa because of my job, looked for hotels in the area and found the Ucayali River and decided to stay there. The hotel is nice and has every comfort for the working and leisure traveller. Great service! This was what i liked best, they pick the guests from the airport in an air conditioned... More 

Was this review helpful? Yes 2
Lima, Peru
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 12, 2015

Best accommodations in Pucallpa We were amazed and perfectly satisfied with the services. The front desk service was the best and very helpful each time in everything we needed. The restaurant had wonderful food and the service was excellent! We spent 3 nights in the hotel, rooms were nicely kept and clean with an excellent AC system. We enjoyed the view... More 

Was this review helpful? Yes 3
Lima, Peru
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

I stayed one night for business purposes and because there was no space in my first choice. Yes, it is a 5 star hotel, a big building, rooms are clean, beds are comfortable BUT as a business traveler you expect to use your laptop for sending emails and stuff like that. Well, wifi did not work at all. We requested... More 

Was this review helpful? Yes 3
West Palm Beach, Florida, United States
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 13, 2014

This may be the fanciest building in the city, but coming from someone who lived in Pucallpa for over ten years, there are many, many better options. In terms of price, you definitely are NOT getting your bang for your buck. The food is extrememly pricey and quite average. There are other hotels in the area that provide better service,... More 

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