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The Westin Washington National Harbor

4.0 of 5
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171 Waterfront Street, National Harbor, MD 20745
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Ranked #4 of 5 Hotels in National Harbor
A recent review
4 of 5 stars reviewed 4 weeks ago
gabino2624 Jakarta, Indonesia
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338 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this hotel with my wife a few weeks ago, and we ended up getting flea bites. We reported this incident to the Westin management after we came back from the business trip. The manager came back and said that he was sorry about what we had to go through and promised that he will contact the chief... More 

Was this review helpful? Yes 3
Lexington, North Carolina
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I placed a reservation through the reservation phone line. I was told that was the only way I could request a river-front room. The operator specifically told me that was what I would get if I made the reservation through her. I made the reservation. I called back later to add a day and was told hen that my reservation... More 

Was this review helpful? Yes 2
WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for your review. I am, however perplexed, as Water View, upgraded rooms can be booked easily online on the Hotel website. There is an upcharge, but through us, on regularly priced rooms, it is only $25. Third party sites and OTA's often do not have the ability to sell these rooms. Rates do vary day to day and... More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is quite new and very ideally located on the harbor. With only 186 a night for our stay --we got the most amazing and spectacular view of the harbor! The hotel is surrounded by a wide array of restaurants and bars. I found this hotel while scoping for alternative conference venues outside DC.I recommend it as a good... More 

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for your comments. We are gratified to hear that you enjoyed your stay and had a successful meeting. We hope to see you again the next time your travels bring you here to the DC area. More 

Barrie, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

My family of four stayed in the Westin National Harbour in March. While it is well maintained and clean, they offered no suites for family. This made it a bit tight with two doubles and a cot. We liked how clean the rooms and bathrooms were since just about everything is OK when there's a clean room. Our biggest problem... More 

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for your comments. Unfortunately, we do not have a two bedroom suite, as the demand for it is extremely low in this market. There is another hotel that does have this at a premium price very close which may have been a better option for you. All of our information is clearly stated on our corporate website and... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel had a good location for those attending convention at the Gaylord Convention Center. Note there are rooms at the convention center and there is a residence inn across the street. I would have liked a room in the harbor side or a higher floor

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for your review. We are glad to hear you enjoyed yourself in the Harbor. Water View rooms are available on the Starwood website, and can be booked for a nominal upcharge. They may also be upgraded at the front desk for Gold and Platinum members if available. More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed March 4, 2015

I stayed at the Westin Washington National Harbor for a conference in February 2015. Hotel staff was polite, attentive and personable. My room was clean, large (compared to other hotels in the area) and full of great views. Westin bed was very comfortable! I had dinner and breakfast at the Sauceity restaurant at the hotel. This place is a hidden... More 

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for the kind words. We are happy to hear you enjoyed your stay and all the harbor has to offer. We do hope to see you back next time you are in the area. More 

Orlando, Florida
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 2, 2015

I stayed there for a conference. Note that the hotel is not in the city center but near / next door of the conventional center. If you attend any conference at the convention center, this is a great location, the rooms have a fantastic view on the lake. Great gym with lake view also. The pool is nothing exciting but... More 

Was this review helpful? Yes 2
WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for taking the time to write about the hotel. We are happy to hear you had an enjoyable stay and that you took full advantage of all we have to offer. Please visit us again when your travels bring you back to the area. More 

Indianapolis, Indiana, United States
1 review
5 of 5 stars Reviewed February 21, 2015

I stayed here in February 2015 for a conference at a nearby hotel. While I had initially wanted to stay at the host hotel, the staff at the Westin made my trip successful and without worry. From the moment I arrived and spoke with Tommi at the front desk, to when she also assisted me in calling a taxi a... More 

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Many thanks for the kind words. We truly appreciate your accolades. We hope to see you again in the very near future. More 

Bowie, Maryland
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 17, 2015

Great place to stay for New Year's eve! We were able to park and enjoy the Harbor restaurants and bars. The room was very nice and the package - which was reasonably priced - included breakfast - in the restaurant or room. We opted for the room and it was great! We also requested a waterfront room. The staff was... More 

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WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay , the hotel and the Harbor. We look forward to seeing you again the next time you visit the area. More 

Rockville, Maryland
Top Contributor
55 reviews 55 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 9, 2015

So it's winter and cold and a SPG member is given a room next to the stairwell and across from the housekeeping freight elevator. No water view, no nothing. Stained carpets and stained furniture in room. Neither phone in the room worked, the tv didn't work. Had to call the front desk from cell phone to send engineer. Two nightstands... More 

Was this review helpful? Yes 3
WestinHarbor, Guest Relations Manager at The Westin Washington National Harbor, responded to this review

Thank you for your review. Please know all reviews are brought to the attention of management. We were actually quite busy during your stay and upgrades are granted based on availability and SPG status. Please also note that should you utilize a third party site, such as Expedia, Orbitz or one of the discount sites, you forfeit all of the... More 

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