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Neptune Pwani Beach Resort & Spa

Certificate of Excellence
P.O. Box 3400, Pwani Mchangani 3400, Tanzania
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1 room 1 guest
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Neptune Pwani Beach Resort & Spa
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578 Reviews from our TripAdvisor Community

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Traveler rating
    341
    189
    31
    11
    6
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102
358
12
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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There are newer reviews for Neptune Pwani Beach Resort & Spa
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 23, 2014

Neptune Pwani is a great choice for your Zanzibar vacation. However, just a little attention to detail could drastically improve their guests' experience. The service is mostly wonderful. The majority of the staff are warm, friendly and tentive. That said, they're not without annoyances. For example, our maid took our old towels without replacing them. We noticed this only after... More 

Was this review helpful? Yes 4
sint-niklaas belgium
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

Food : good,although the bread-choices for the breakfast are limited.Lunch and dinner : food is very good,you will always find something to your liking. Grounds : very well kept Pools : very nice and clean. Rooms(we had room 341) : spacious but not enough drawers,nice shower,lack of enough light in the bathroom.Airco ; functioning very well. Italian restaurant and snackbar... More 

Was this review helpful? Yes 1
key west, florida
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 10, 2014

A full board resort on the Indian Ocean with great ambiance and friendly staff. We stayed three nights. The room was very adequate size-wize with everything you need, such as coffee/tea kettle, fridge, TV with adequate number of channels, nice bath with great towels, twin sinks and the usual supplies of lotion, shampoo, conditioner etc. and a hair dryer. The... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 24, 2014

We were in a honey moon vacation in October 2014. This resort was amazing. the rooms were lovely, the pool was lovely, the food was great and the staff were helpful and friendly. It is an AMAZING resort and we will defenetly come back for a visit.

Was this review helpful? Yes 2
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 22, 2014

We recently spend 5 days at this resort hotel and it could be superb, but it wasnt. On the positive side it is set in lovely grounds and rooms are good (with very effective a/c) and cared for well. The service from the reception, spa and the Indian restaurant was very good as was the food in the Indian restaurant;... More 

Was this review helpful? Yes 2
Neptune H, Director of Sales at Neptune Pwani Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Ghent, Belgium
1 review
5 of 5 stars Reviewed November 1, 2014

we stayed one week in october 2014. we got a spacious room with seaview and a big balcony. the room was very clean and well maintained. The hotel is in african style with a great garden, a magnificent spa centre, two big size swimming pools, nice restaurants and bars and a fantastic beach! Drinks and foods are very delicious. in... More 

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Varendonk, Antwerpen, Belgium
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 22, 2014

I've stayed here for 14 days in october, it was my second stay in zanzibar but I wasn't convinced in the end. The rooms are very clean, spacious and the bed was ok. The rest of the furniture was not very comfortable. The cleaning ladies are really friendly and willing to help you in any way. As is the rest... More 

Was this review helpful? Yes 3
Neptune H, Manager at Neptune Pwani Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Antwerp, Belgium
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 18, 2014

We stayed one week in this hotel in October 2014. Upon arrival in the morning, our room was ready. We had asked for a room with sea view. Therefore they brought us to one of the upper buildings, with a lot of stairs to get there. Although the view was very nice, we asked for another room downstairs because of... More 

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Portsmouth, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 16, 2014

Stayed at the Neptune in September as part of a 2 center trip to Tanzania and had a great time! Room: Fantastic size, well maintained. Had all the amenities we needed although limited hot water so often had a tepid shower. Lovely size balcony and we were right at the front so had views of the beach and sea Pool/beach:... More 

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Newlands, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 9, 2014

Very nice hotel and incredible rooms Staff were really helpful - including Gallery Tours who we booked some excursions through The guests were 95% German though, which was a bit odd. To the point where staff speak to you in German by default rather than English which can be pretty annoying, especially when you greet in Swahili or English. Indian... More 

Was this review helpful? Yes 1
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